Category: self-scheduling

Patient Self-Scheduling as a Competitive Advantage – Interview with the Expert

appointment scheduling, automation, COVID-19, data, digital front door, digital scheduling, Featured, Health Services, Healthcare, interview with the expert, online appointment scheduling, online scheduling, Patient Access, Patient Engagement, patient experience, patient self-scheduling, scheduling, scheduling software, self-scheduling, self-service solutions, user experience / September 21, 2021 September 21, 2021

The rising popularity of virtual care seems to be extending itself into other areas of patient experience, including a re-energized consumer preference for digital self-scheduling. In fact, McKinsey & Company reports that telehealth visits and utilization are 38x higher than pre-COVID-19 levels (July 2021). Meanwhile, Experian Health’s State of Patient Access 2.0 survey, released in …

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How 24/7 self-scheduling can improve the post-pandemic patient experience

appointment scheduling, automation, COVID-19, data, digital front door, digital scheduling, Featured, Health Services, Healthcare, online appointment scheduling, online scheduling, Patient Access, Patient Engagement, patient experience, scheduling, scheduling software, self-scheduling, self-service solutions, user experience / September 14, 2021 September 14, 2021

This is the second in a series of blog posts that will highlight how the patient journey has evolved since the onset of COVID-19. This series will take you through the changes that impacted every step of the patient journey and provide strategic recommendations to move forward. In this post, we explore how 24/7 self-scheduling can …

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How COVID-19 changed the patient journey: A call for digital transformation

appointment scheduling, authorizations, automated coverage checks, automation, care management, Collections Optimization, Coverage Discovery, COVID-19, customer experience, data, Data and Analytics, digital scheduling, Digital Transformation, digital trends, Digitalization, Featured, Health Services, Healthcare, online appointment scheduling, online scheduling, Patient Access, patient access survey, patient billing, Patient Engagement, patient estimates, patient experience, patient identities, patient identity, Patient Journey, patient portals, patient records, Pre-Authorization, Price Transparency, scheduling, scheduling software, self-scheduling, self-service solutions, social determinants of health / August 30, 2021 August 30, 2021

COVID-19 changed every aspect of the patient journey – placing unprecedented demands on the healthcare system and accelerating the need for digital transformation industry-wide. Telehealth, touchless engagement, and self-service scheduling became the new normal; however, this created new stress on operations, administration, and finance. While this new normal comes with many challenges, data and digital …

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The State of Patient Access 2.0: 4 opportunities to strengthen the digital experience

appointment scheduling, automated coverage checks, automation, care management, Collections Optimization, COVID-19, customer experience, data, Data and Analytics, digital front door, digital scheduling, digital trends, Digitalization, Featured, Health Services, Healthcare, Healthcare Marketing, Identity Management, online appointment scheduling, online scheduling, Patient Access, patient access survey, patient billing, Patient Engagement, patient experience, patient identities, patient identity, patient portals, patient records, Pre-Authorization, Price Transparency, scheduling, scheduling software, self-scheduling, self-service solutions, social determinants of health, state of patient access / August 23, 2021 August 23, 2021

“93% of providers say creating a better patient experience remains a top priority, up 3% from last year.” – Experian Health’s State of Patient Access, June 2021 Download now In November 2020, we surveyed patients and providers for their sentiments on how patient access changed because of the pandemic. During this time, patients welcomed the …

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Boost vaccination rates with frictionless self-scheduling

appointment scheduling, automation, COVID-19, data, Data and Analytics, digital front door, digital scheduling, Featured, Health Services, Healthcare, online appointment scheduling, online scheduling, Patient Access, Patient Engagement, patient experience, scheduling, scheduling software, self-scheduling, self-service solutions, social determinants of health, user experience, user interface, vaccinations, Vaccine, vaccine hesitancy, vaccine management, vaccine scheduling / August 4, 2021 August 4, 2021

It’s time to accelerate the pace of COVID-19 vaccinations. Healthcare experts are increasingly concerned about the rapid spread of the highly contagious delta variant, which now makes up over 83% of COVID-19 cases. This variant is estimated to be 60% more transmissible than previous strains, and while vaccination doesn’t eliminate the risk, it does reduce …

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Boost vaccination rates with frictionless self-scheduling

As the country strives to ramp up the pace of COVID-19 vaccinations, providers need to take new approaches to drive registration volume. Healthcare experts are increasingly concerned about the rapid spread of the highly contagious delta variant, which now makes up over 83% of COVID-19 cases. This variant is estimated to be 60% more transmissible …

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Patient perspectives on the state of patient access

Featured, Identity Management, Patient Access, Patient Engagement, patient identity, patient scheduling, Price Transparency, self-scheduling / February 24, 2021 February 24, 2021

How has the pandemic affected consumer attitudes around patient access? What do consumers want when it comes to accessing care? These are the questions providers must answer if they are to survive the pandemic and lay the groundwork for future financial success. Experian Health’s recent patient access survey offers a glimpse of what patients hope …

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The benefits of online scheduling during a “twindemic”

automation, COVID-19, Featured, flu season, guided search, online scheduling, Patient Access, Patient Engagement, patient schedule, self-scheduling, virtual care / October 13, 2020 October 13, 2020

In previous winters, anyone struck by a sore throat or fever might assume they had flu, and head to bed with a hot drink and some painkillers. This year, the looming specter of COVID-19 could prompt those with flu-like symptoms to seek medical care instead. Combined with a likely second wave of COVID-19 cases as …

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