Category: Pre-Authorization

How COVID-19 changed the patient journey: A call for digital transformation

appointment scheduling, authorizations, automated coverage checks, automation, care management, Collections Optimization, Coverage Discovery, COVID-19, customer experience, data, Data and Analytics, digital scheduling, Digital Transformation, digital trends, Digitalization, Featured, Health Services, Healthcare, online appointment scheduling, online scheduling, Patient Access, patient access survey, patient billing, Patient Engagement, patient estimates, patient experience, patient identities, patient identity, Patient Journey, patient portals, patient records, Pre-Authorization, Price Transparency, scheduling, scheduling software, self-scheduling, self-service solutions, social determinants of health / August 30, 2021 August 30, 2021

COVID-19 changed every aspect of the patient journey – placing unprecedented demands on the healthcare system and accelerating the need for digital transformation industry-wide. Telehealth, touchless engagement, and self-service scheduling became the new normal; however, this created new stress on operations, administration, and finance. While this new normal comes with many challenges, data and digital …

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The State of Patient Access 2.0: 4 opportunities to strengthen the digital experience

appointment scheduling, automated coverage checks, automation, care management, Collections Optimization, COVID-19, customer experience, data, Data and Analytics, digital front door, digital scheduling, digital trends, Digitalization, Featured, Health Services, Healthcare, Healthcare Marketing, Identity Management, online appointment scheduling, online scheduling, Patient Access, patient access survey, patient billing, Patient Engagement, patient experience, patient identities, patient identity, patient portals, patient records, Pre-Authorization, Price Transparency, scheduling, scheduling software, self-scheduling, self-service solutions, social determinants of health, state of patient access / August 23, 2021 August 23, 2021

“93% of providers say creating a better patient experience remains a top priority, up 3% from last year.” – Experian Health’s State of Patient Access, June 2021 Download now In November 2020, we surveyed patients and providers for their sentiments on how patient access changed because of the pandemic. During this time, patients welcomed the …

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Automating authorizations as patients return to care

authorizations, automation, care management, Featured, healthcare authorizations, notice of care, Patient Access, Patient Engagement, Payers, Pre-Authorization, Prior Authorization, providers, state of patient access, workflow automation / July 26, 2021 July 26, 2021

“The entire healthcare industry was turned upside down by the pandemic. Procedures were pushed back, insurance companies gave policy holders a lot of mixed information. It has been a mess.” This is what one healthcare executive told us when we surveyed patients and providers on the state of patient access, in June 2021. Changing prior …

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Designing A Digital Experience to Drive Revenue and Patient Engagement

Change Healthcare, Health IT, Health Systems, mckesson, Opinion, Patient Access, Patient Engagement, patient experience, Patient Journey, patient satisfaction, physician practice, Physician Practices, Physicians, Portal, Pre-Authorization, Price Transparency, Revenue Cycle Management, risk / August 20, 2020 August 20, 2020

Bill Krause, VP and GM, Digital Experience and Consumer Engagement at Change Healthcare With the rise of healthcare consumerism, people are looking to hospitals, health systems, and physician practices to deliver the same user-friendly, digital experiences they receive from other industries. A recent survey found that more than 80% of consumers surveyed believe “shopping for …

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