patient satisfaction

4 data-driven healthcare marketing strategies to re-engage patients after COVID-19

This is the first in a series of blog posts exploring how the patient journey has transformed as a result of COVID-19. This series will take you through the changes that impacted every step of the patient journey and provide strategic recommendations to move forward. In this post, we explore the role of healthcare marketing …

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When Virtual Goes Viral: Post-Covid Software Trends for Small Physician Practices

Stephen H. Dart, VP of Engineering at AdvancedMD After the great telehealth rush of 2020, healthcare providers who could offer HIPAA-compliant services while also being able to access their patients’ complete healthcare information remotely, came out ahead of the game. The practices that continued operating their organizations in a way that met the healthcare needs …

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Beyond the pandemic: digital patient intake is here to stay

Will handshakes become a thing of the past? Will face masks become a regular feature of flu season? Will home-working remain popular, even after workplaces re-open? COVID-19 forced some abrupt behavior changes that challenged existing cultural norms, but as the pandemic subsides, how many of these adaptations will survive? For healthcare executives, the return to …

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Patient Experience 2.0: A Shift in Priorities Defined by A Year of the Pandemic

Tim Dybvig, SVP of Patient Engagement at Experity The COVID-19 pandemic has upended the healthcare continuum within the past year, creating many roadblocks in the path towards high-quality care delivery. Amid these challenges, we have witnessed a significant shift in patient wants and needs, in addition to heightened demand for accessible, convenient clinical care. Notably, …

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How a Virtual Care Mindset Leads to Greater Patient Acceptance and Sustainable Telehealth Growth

Sandeep Pulim, MD, Chief Medical Officer at Bluestream Health There’s no question that the demand for telehealth and virtual care has grown exponentially over the last twelve months. With that growth has come a fundamental shift in the attitude toward virtual care. No longer do patients and providers take a “let’s try it” approach—now, it’s …

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3 Ways Providers Can Navigate COVID-19 Vaccination Rollout Successfully

Lisa Romano, MSN, RN, Chief Nursing Officer at CipherHealth The New Year brings hope and promises that an end to the COVID-19 pandemic is in sight. With two vaccines authorized by the FDA for emergency use, and close to 3 million healthcare workers already vaccinated, there is hope that this virus will be eradicated and …

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How to Optimize Your Healthcare Practice with Advanced Technology Solutions

Terrence D. Sims, President of Strategic Growth and Marketing, Raintree Systems As COVID-19 continues to influence patient behaviors and causes providers to reevaluate how they operate their businesses, healthcare practices all around the world started looking for solutions that emphasize clinical efficiencies, elevate patient revenue cycle management, as well as feature enhanced reporting, and analytics …

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3 Ways to Boost Patient Confidence with Real-Time Contactless Communication

Ford Blakely, SVP & GM, Medallia Zingle Although the vaccine’s rollout is slowly underway, Covid cases worldwide are continuing to reach all-time highs as new mutations make the virus even more contagious than ever before. Not surprisingly, patients’ concerns about visiting their healthcare providers in the midst of this global pandemic persist, pushing demand for …

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11 Best Practices of a Successful Care Model Transformation Plan

Moha Desai, Principal, Healthcare Strategy & Transformation  Health systems across the country will require a plan to react to government deep spending cuts and revenue shortfalls due to the COVID-19 pandemic. Hospital services have seen a significant downturn in demand in 2020, and the recent resurgence in cases has led to further decreases. The public …

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Vytalize Health Acquires Patient Financial Experience Platform MedPilot

What You Should Know: – Vytalize Health acquires patient financial experience platform MedPilot to accelerate data-driven engagement technology to its ACO’s Medicare population. – An alumnus of the Cedars-Sinai Accelerator, MedPilot’s platform has already helped over 1 million patients to date and boasts a 97% patient satisfaction score.   Vytalize Health, a leading provider of value-based …

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Telehealth Helped Me Beat COVID-19, But It’s Just A Start

Lisa Romano, MSN, RN, Chief Nursing Officer at CipherHealth I was the voice of social distancing, a proponent of mask-wearing from the very start. Still, after months of keeping distance from loved ones, the idea of a quick, safe, outdoor family gathering on a beautiful fall day, even if we weren’t going to be wearing …

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M&A: Central Logic Acquires Patient Care Transition Platform Ensocare

What You Should Know: – Central Logic has acquired Omaha-based Ensocare, which automates the referral process for patients from hospital to post-acute care (PAC) when they are being discharged. – This acquisition means that Central Logic’s technology solution will now expand its reach across the care continuum, from acute to post-acute care—into, through and out …

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WELL Health Integrates with Cerner’s Patient Portal to Simplify Patient Communication

What You Should Know: – Cerner is striking a deal with patient communication hub company WELL Health to change its patient communication technology for its provider customers. – Through Cerner’s HealtheLife, the new capabilities will pull from a myriad of systems and apps to help improve communication and reduce administrative time for clinicians and staff. …

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How Data-Driven Technology Holds The Promise of Better Outcomes for Vascular Patients

Abbott recently released global research on vascular patient care, designed to shine a light on the vascular patient journey. The report called “Beyond Intervention” uncovers the universal challenges faced by physicians who deliver vascular care, their patients, and the hospital administrators who support them. It also explores how the right use of technology and data …

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Cerner Releases Open Call for EHR-Integrated Voice Assist Testing Partners

Cerner announces an open call for additional health systems to sign on as testing partners of their EHR-integrated Voice Assist technology. Voice Assist will allow clinicians to interact with the EHR by just using their voice. Clinicians will be able to issue voice commands to complete a range of tasks that can save significant time …

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WellSky Acquires CarePort Health from Allscripts for $1.35B

What You Should Know: – Health technology leader WellSky has agreed to acquire CarePort Health to power coordinated care transitions for acute and post-acute care patients for $1.35B. – By providing end-to-end visibility across the continuum, WellSky and CarePort can improve outcomes, lower costs, and increase patient satisfaction. WellSky, a global health, and community care …

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Intermountain to Deploy AI-Powered Digital Assistants Across Clinically Integrated Network

What You Should Know: – Intermountain Healthcare announced it will scale Notable’s AI-driven platform across the health system’s clinically integrated network to support thousands of providers, automate administrative workflows, streamline the check-in experience for patients, and simplify provider follow-up. – The Notable Platform uses intelligent automation to identify and engage more patients in need of …

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Amwell and Cigna Ranks High in Telehealth Patient Satisfaction, J.D. Power Finds

What You Should Know: – Amwell ranks highest among direct to consumer brands and Cigna ranks highest among health plans for telehealth patient satisfaction, according to the J.D. Power 2020 U.S. Telehealth Satisfaction Study – Though telehealth has been pitched as a solution to improve access to healthcare for everyone, more than half (52%) of …

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4 Areas Driving AI Adoption in Hospital Operations and Patient Safety

Renee Yao, Global Healthcare AI Startups Lead at NVIDIA COVID-19 has put a tremendous burden on hospitals, and the clinicians, nurses, and medical staff who make them run.  Many hospitals have suffered financially as they did not anticipate the severity of the disease. The extended duration of patient stays in ICUs, the need for more …

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Success at a glance: 24/7 patient access

The age of consumerism has been a catalyst in the shift towards patient-centered care, driving hospitals and health systems across the board to evaluate and improve their current methods of patient access. For one multi-specialty medical group, fast and easy access to care meant providing strategic tools for patients to use beyond the four walls …

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Designing A Digital Experience to Drive Revenue and Patient Engagement

Bill Krause, VP and GM, Digital Experience and Consumer Engagement at Change Healthcare With the rise of healthcare consumerism, people are looking to hospitals, health systems, and physician practices to deliver the same user-friendly, digital experiences they receive from other industries. A recent survey found that more than 80% of consumers surveyed believe “shopping for …

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Vocera Acquires Secure Communications Platform EASE Applications

What You Should Know: – Today Vocera Communications acquires EASE Applications, a provider of a secure communication platform and mobile application that delivers updates, messages to patients’ loved ones, during surgeries and at other times. – The Orlando-based EASE offers a cloud-based service that is built to improve the patient experience by enabling friends and family …

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Why Now Is The Time to Reimagine Healthcare Through Technology

Jeff Fallon, CEO, eVideon It wasn’t that long ago that people went to the bank on a Friday to cash their paper paychecks. Maybe they’d put some in checking and take some out in cash. They’d go to the grocery store over the weekend and maybe write one of those checks. Everyone always had to …

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COVID-19: 4 Essential Patient Payment Strategy Components to Accelerate Cash Flow

David Shelton, PatientMatters CEO In the past few months, the COVID-19 pandemic has shaken societies, economies, and human wellbeing to the core. While protecting public health and welfare are top priorities for hospitals, the harsh reality is that it takes cash to keep the doors open and serve patients effectively. Revenue is down significantly as …

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Walgreens to Invest $1B in VillageMD to Open 500 to 700 Full-Service Doctor Offices

– Walgreens will invest $1 billion in equity and convertible debt in VillageMD to open 500 physician-led primary care clinics in more than 30 U.S. markets in the next five years. – VillageMD and Walgreens also recently announced the availability of Village Medical telehealth providers on Walgreens Find Care™, which is an online platform that …

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4 Ways to Make Patient Collections More Compassionate

Medical expenses are often a source of anxiety for many patients, whether they are unsure about the amount owed or how they’ll ultimately pay for it. Unfortunately, intimidating collections processes don’t help, and a crisis like COVID-19 only exacerbates this stress. A more compassionate billing approach could help patients better navigate their financial obligations and …

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