patient records

The Post-COVID-19 Patient Journey: What’s next for healthcare?

COVID-19 transformed the patient journey, and it’s clear when we evaluate every step. Data and technology gave patients the convenience, flexibility, and control to get care on their terms, and these changes will be here to stay. From marketing to scheduling to payments and more – providers and payers have ample opportunities to respond to …

The Post-COVID-19 Patient Journey: What’s next for healthcare? Read More »

Google’s DeepMind faces suit over access to NHS patient records

London-based firm Mishcon de Reya said it filed a claim in the U.K.’s High Court, alleging that Google’s access of 1.6 million people’s medical records broke privacy rules. NHS’ Royal Free London had struck an agreement with DeepMind in 2015 to build a system for alerting clinicians. 

How COVID-19 changed the patient journey: A call for digital transformation

COVID-19 changed every aspect of the patient journey – placing unprecedented demands on the healthcare system and accelerating the need for digital transformation industry-wide. Telehealth, touchless engagement, and self-service scheduling became the new normal; however, this created new stress on operations, administration, and finance. While this new normal comes with many challenges, data and digital …

How COVID-19 changed the patient journey: A call for digital transformation Read More »

The State of Patient Access 2.0: 4 opportunities to strengthen the digital experience

“93% of providers say creating a better patient experience remains a top priority, up 3% from last year.” – Experian Health’s State of Patient Access, June 2021 Download now In November 2020, we surveyed patients and providers for their sentiments on how patient access changed because of the pandemic. During this time, patients welcomed the …

The State of Patient Access 2.0: 4 opportunities to strengthen the digital experience Read More »

Success at a glance: Turning incomplete patient data from COVID-19 testing and vaccinations into valid reimbursable claims

“Experian Health’s speed and ability to speak our business language definitely impressed us,” said ACS president, Tim Anderson. “Some of the claims were valid for only a few more weeks, and we were able to submit them in plenty of time. This is the best, fastest platform we’ve seen to reconcile duplicate and data-deficient records. …

Success at a glance: Turning incomplete patient data from COVID-19 testing and vaccinations into valid reimbursable claims Read More »