patient experience

The Post-COVID-19 Patient Journey: What’s next for healthcare?

COVID-19 transformed the patient journey, and it’s clear when we evaluate every step. Data and technology gave patients the convenience, flexibility, and control to get care on their terms, and these changes will be here to stay. From marketing to scheduling to payments and more – providers and payers have ample opportunities to respond to …

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INVEST DH Pitch Perfect winner spotlight: EHR-integrated Navimize wants to cut down a key patient pain point

The startup, which won a Pitch Perfect contest at MedCity INVEST Digital Health, offers a solution that integrates with EHRs to predict wait times in doctors’ offices and texts patients in real time to let them know what to expect. This virtual waiting room can help increase efficiency and improve patient experience.

Virtual care is here to stay, but providers need to make the experience more seamless

At a recent panel discussion, healthcare executives agreed that telehealth will remain an important part of care delivery post-pandemic, so now is the time for providers to figure out how best to incorporate these services alongside in-person care. Actionable data will prove to be a key resource for providers as they tweak their strategies.

COVID-19 Highlights an Acute Need for Digital Patient Intake Solutions

This is the third in a series of blog posts highlighting how the patient journey has evolved since the onset of COVID-19. Explore how digital patient intake solutions are transforming the registration process – presenting patients with self-service options and providers with an automated and more efficient process. To read the full white paper, download …

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How providers can streamline care to prepare for a “twindemic” of COVID-19 and flu

The delta variant is still surging – and flu season is about to begin. How can healthcare providers leverage innovative technologies to streamline care and prepare for a potential “twindemic?” The summer of 2021 has not been kind to healthcare professionals.  After a brief period of hope that the worst of the COVID-19 epidemic was …

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Remote patient monitoring use is on the rise, but reimbursement needs to catch up

The reimbursement model for remote patient monitoring needs to evolve as it may be holding providers back from investing in these programs, according to panelists at the MedCity INVEST Digital Health conference. Key issues with the structure as it stands now include the fact that there are too many gray areas that result in claims …

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Patient Self-Scheduling as a Competitive Advantage – Interview with the Expert

The rising popularity of virtual care seems to be extending itself into other areas of patient experience, including a re-energized consumer preference for digital self-scheduling. In fact, McKinsey & Company reports that telehealth visits and utilization are 38x higher than pre-COVID-19 levels (July 2021). Meanwhile, Experian Health’s State of Patient Access 2.0 survey, released in …

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Healthcare Leaders: The Importance of Embracing Patient Engagement

Carina Edwards, CEO of Quil We are incredibly lucky to live in a historically connected world. The internet, smartphones, and technology of all kinds have brought people together in ways unimaginable just a few decades ago. These massive communications paradigm shifts have also left their mark on medicine, although in an unpredictable way. One of …

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How 24/7 self-scheduling can improve the post-pandemic patient experience

This is the second in a series of blog posts that will highlight how the patient journey has evolved since the onset of COVID-19. This series will take you through the changes that impacted every step of the patient journey and provide strategic recommendations to move forward. In this post, we explore how 24/7 self-scheduling can …

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Utilizing Tech to Improve Patient Experience Amid the No Surprises Act

Ogi C. Kwon, JD, MHA, R1 Manager, Advisory & Assurance – Regulatory With the No Surprises Act taking effect in less than four months, it is critical that hospitals and providers leverage technology to ensure patients are informed about their expected care costs prior to receiving services. Despite industry improvements in the last several years, …

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Utilizing Tech to Improve Patient Experience Amid the No Surprises Act

Ogi C. Kwon, JD, MHA, R1 Manager, Advisory & Assurance – Regulatory With the No Surprises Act taking effect in less than four months, it is critical that hospitals and providers leverage technology to ensure patients are informed about their expected care costs prior to receiving services. Despite industry improvements in the last several years, …

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4 ways to strengthen digital patient access

In November 2020, Experian Health conducted a survey to capture consumer and provider attitudes regarding patient access. At the height of the pandemic, patients welcomed telehealth services and maintained their distance from hospital waiting rooms. Providers scrambled to implement and provide digital services that would help them maintain quality care for their patients. In June …

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4 data-driven healthcare marketing strategies to re-engage patients after COVID-19

This is the first in a series of blog posts exploring how the patient journey has transformed as a result of COVID-19. This series will take you through the changes that impacted every step of the patient journey and provide strategic recommendations to move forward. In this post, we explore the role of healthcare marketing …

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How COVID-19 changed the patient journey: A call for digital transformation

COVID-19 changed every aspect of the patient journey – placing unprecedented demands on the healthcare system and accelerating the need for digital transformation industry-wide. Telehealth, touchless engagement, and self-service scheduling became the new normal; however, this created new stress on operations, administration, and finance. While this new normal comes with many challenges, data and digital …

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How data standardization can improve patient outcomes

Patchy patient data has plagued the healthcare industry for decades, but the pandemic opened the door to a whole new set of identity management challenges. As patients rushed to register for patient portals and book vaccines, many unwittingly created multiple accounts, having forgotten they’d already signed up. Fluctuating unemployment levels meant many individuals were forced …

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The State of Patient Access 2.0: 4 opportunities to strengthen the digital experience

“93% of providers say creating a better patient experience remains a top priority, up 3% from last year.” – Experian Health’s State of Patient Access, June 2021 Download now In November 2020, we surveyed patients and providers for their sentiments on how patient access changed because of the pandemic. During this time, patients welcomed the …

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Cadence Launches with $41M & LifePoint Health Partnership for Remote Patient Monitoring Platform

What You Should Know: Cadence, a New York City-based health IT company empowering care outside the four walls of the hospital announced its official launch with $41 million in funding and a foundational partnership with national healthcare company, LifePoint Health. The funding was led by General Catalyst and Thrive Capital. – Cadence has built a …

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Boost vaccination rates with frictionless self-scheduling

It’s time to accelerate the pace of COVID-19 vaccinations. Healthcare experts are increasingly concerned about the rapid spread of the highly contagious delta variant, which now makes up over 83% of COVID-19 cases. This variant is estimated to be 60% more transmissible than previous strains, and while vaccination doesn’t eliminate the risk, it does reduce …

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Boost vaccination rates with frictionless self-scheduling

As the country strives to ramp up the pace of COVID-19 vaccinations, providers need to take new approaches to drive registration volume. Healthcare experts are increasingly concerned about the rapid spread of the highly contagious delta variant, which now makes up over 83% of COVID-19 cases. This variant is estimated to be 60% more transmissible …

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Self-service patient registration isn’t just for the pandemic

Consumer-led care hit its stride during the pandemic. COVID-19 unlocked healthcare’s digital front door, giving patients more control over how and when they schedule and manage appointments. Unfortunately, while digital patient access has made navigating the healthcare system more convenient and flexible in many ways, consumers are discovering that one of the more frustrating aspects …

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Rescheduling COVID-deferred screening appointments with automated patient outreach

More than 40% of patients surveyed skipped medical care in the early months of the pandemic, according to a recent study by researchers at the Johns Hopkins Bloomberg School of Public Health. Of those who needed care, 58% missed scheduled preventive care. Similar trends are observed in cancer screening, with appointments for breast, colorectal, and …

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6 Key Healthcare Trends Emerging from the Pandemic

We know the pandemic has spawned new healthcare trends. And often, our business is in a unique position to observe and analyze these trends in real-time. With clients across the full spectrum of healthcare, we monitor how providers and other healthcare organizations are affected by COVID-19 and what they’re doing to evolve and survive. Employee …

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Healthcare Transparency: Pandemic cool down turns up regulatory heat

The pandemic dominated healthcare in 2020, but it won’t be recognized as a reason to delay complying with CMS’ price transparency mandate, which went into effect on Jan. 1, 2021. In a recent study conducted by HealthAffairs indicated 65 of the 100 largest hospitals in America had not complied as of February 2021. And new …

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Closing the feedback loop to drive patient experience improvements

Is collecting near real time data the key to unlocking improvements in patient experience and national benchmarking? Small things can go a long way in terms of improving patient experience, but healthcare facilities cannot fix what they don’t know is broken. In the first of our series of articles from the Patient Experience: Empathy and …

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UCSF, Philips Partner to Enhance Digital Patient Experience & Interoperability

What You Should Know: – Today, Philips announced its collaboration with the University of California, San Francisco (UCSF) to develop technology that will enable a more streamlined patient experience and set a new standard for healthcare delivery. – As part of the strategic collaboration, UCSF will use Philips HealthSuite Digital Platform to enable patient care personalization and make it …

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Beyond the pandemic: digital patient intake is here to stay

Will handshakes become a thing of the past? Will face masks become a regular feature of flu season? Will home-working remain popular, even after workplaces re-open? COVID-19 forced some abrupt behavior changes that challenged existing cultural norms, but as the pandemic subsides, how many of these adaptations will survive? For healthcare executives, the return to …

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Patient Experience 2.0: A Shift in Priorities Defined by A Year of the Pandemic

Tim Dybvig, SVP of Patient Engagement at Experity The COVID-19 pandemic has upended the healthcare continuum within the past year, creating many roadblocks in the path towards high-quality care delivery. Amid these challenges, we have witnessed a significant shift in patient wants and needs, in addition to heightened demand for accessible, convenient clinical care. Notably, …

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CMS’ price transparency rule offers providers, payers a win, too

Patients are not the only ones who will benefit from the price transparency rule — providers and payers can also gain competitive advantages as a result of the regulation. These include being able to deepen relationships with patients and support payment contract negotiations.

Why the Digital Front Door is Critical to the Healthcare Revenue Cycle

Joel French, EVP of Patient Experience at R1 RCM, Inc. The COVID-19 crisis has upended many of our traditional business procedures and processes. However, because digital transformations were well underway before the pandemic, the shift to remote work and contactless consumer self-service was swift. In healthcare, digital strategies that were expected to take 10 years …

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PHINs: Addressing the Fundamental Flaws that Have Broken Healthcare

 Brad Bostic, CEO, hc1 The fundamental problem with healthcare can be summed up in one sentence:  We expect healthcare services that cater to our individual needs, yet the health care system operates under a one-size-fits-all, trial-and-error model. It is a model that results in missed diagnoses, protracted illnesses, and even premature death and wastes $935 …

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Why the Digital-First, Patient-Centered Care is Critical to Healthcare

Michael D. Robinson Vice President, Healthcare North America at VMware In the turmoil of one of the hardest years the healthcare industry has experienced, many healthcare organizations innovated nearly overnight, transforming bedside tablets into virtual care providers and parking garages into field hospitals. Through the help of agile, flexible technology, healthcare has empowered providers to …

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Does Telemedicine Impede or Help the Patient-Centered Medical Home?

Traditional patient care patterns have been radically altered by the COVID-19 pandemic. And after more than a year of disruption, it’s doubtful that everyone will revert to those patterns after the pandemic. New habits have been formed, and consumers are more willing to pursue the path of least resistance in obtaining care, such as opting …

Does Telemedicine Impede or Help the Patient-Centered Medical Home? Read More »

MEDITECH, WELL Health Partner to Enhance Digital Patient Engagement

What You Should Know: – MEDITECH recently announced Expanse Patient Connect, powered by WELL Health, a contemporary, mobile solution enabling bidirectional, communication between healthcare organizations and their patients. Available through the MEDITECH Cloud Platform, the solution leverages WELL Health’s automated patient interaction functionality to improve provider efficiency and keep patients and their families connected to their care …

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Quality Virtual Care Matters for Patients – Even More Than Telehealth

Rick Halton, Vice President of Marketing, Lumeon The COVID-19 pandemic made healthcare visits over video or phone the norm, likely turning telehealth into a permanent fixture within the U.S. healthcare system. In fact, the majority of patient access leaders at large hospitals believe 20-30 percent of appointments will happen over video in 2021, according to …

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Why A Smart Command Center Requires A Health Cloud Platform

Dr. David Nace, Chief Medical Officer at Innovaccer Aviation, military, NASA, or even utilities like the New York Power Authority—almost all high-consequence, complex organizations have one thing in common: a command center. The concept of a command center or a ‘war room,’ or ‘air traffic control’ has been around for a while. Command centers help …

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How Artificial Intelligence Is Making Senior Care More Human

Bent Philipson, Founder of Philosophy Care When it comes to skilled nursing facilities (SNFs) in particular and long-term care in general, a human-centered and empathetic approach is not only necessary, it’s obligatory. Putting the needs, constraints, and perspectives of patients first enhances the level of care we’re able to provide.  Perhaps ironically, it is the …

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BioIntelliSense Partners with Leukemia & Lymphoma Society for Continuous Monitoring in Clinical Trials

What You Should Know: –BioIntelliSense announced it has entered into a strategic partnership with The Leukemia & Lymphoma Society (LLS) to incorporate the BioSticker™ platform in clinical trials of hematological cancer patients. – The LLS clinical trials will include use of the BioSticker medical device for the continuous collection of vital sign and physiological data …

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Philips, Disney Partner to Improve Pediatric Experience During MRI Exams

What You Should Know: – Philips and Walt Disney Company, today announced a partnership partners to conduct first of its kind clinical research pilot program that aims to help reduce fear and anxiety to improve children’s patient experience during MRI exams – As part of the partnership, Philips will investigate how Philips Ambient Experience – …

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How to Optimize Your Healthcare Practice with Advanced Technology Solutions

Terrence D. Sims, President of Strategic Growth and Marketing, Raintree Systems As COVID-19 continues to influence patient behaviors and causes providers to reevaluate how they operate their businesses, healthcare practices all around the world started looking for solutions that emphasize clinical efficiencies, elevate patient revenue cycle management, as well as feature enhanced reporting, and analytics …

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Why Patients, Not EHRs, Deserve our Undivided Attention

Prayus Tailor, MD, FASN We cannot earn patients’ trust and respect if we are tethered to a computer in the exam room, navigating the EHR concurrent to a visit or otherwise in a hurry to finish so we can return to our office where data entry to the EHR awaits us. ______________________________________________________ I am a …

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How Banner Health streamlined digital experience for patients across 29 hospitals

Alexandra Morehouse, chief marketing officer at Banner Health, spoke to MedCity News about how the 29-hospital system made changes to patients’ digital experience amid the Covid-19 pandemic and the types of technology that helped drive the changes.

3 Ways to Boost Patient Confidence with Real-Time Contactless Communication

Ford Blakely, SVP & GM, Medallia Zingle Although the vaccine’s rollout is slowly underway, Covid cases worldwide are continuing to reach all-time highs as new mutations make the virus even more contagious than ever before. Not surprisingly, patients’ concerns about visiting their healthcare providers in the midst of this global pandemic persist, pushing demand for …

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Vytalize Health Acquires Patient Financial Experience Platform MedPilot

What You Should Know: – Vytalize Health acquires patient financial experience platform MedPilot to accelerate data-driven engagement technology to its ACO’s Medicare population. – An alumnus of the Cedars-Sinai Accelerator, MedPilot’s platform has already helped over 1 million patients to date and boasts a 97% patient satisfaction score.   Vytalize Health, a leading provider of value-based …

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Why Labor Management Systems Are a Resource Healthcare Can Rely On

In 2021, the role of advanced technology solutions across the healthcare sector can – and should — be expanded. They already have been applied in such areas as billing, administrative work, in prescription management and some staff position scheduling.  But with the ongoing advances in digital capability and automated intelligence, now is the time to …

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Holy Name to Offer Needle-Free Blood Draws for Inpatients, First Hospital in NJ

What You Should Know: – Holy Name Medical Center announced that it is the first hospital in New Jersey among a growing number of health systems nationwide to offer needle-free blood draws for inpatients using the PIVO™ device from Velano Vascular. – As part of this effort, Holy Name is deploying a new telepresence technology, …

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How to Structure Your Healthcare Call Center for Success

In the healthcare industry, growth happens because of a positive and meaningful patient experience. Yes, digital marketing and advertising help bring people in, but patient satisfaction develops after that first phone call. Patients are real people who need effective communication during every stage of the patient journey. When ethical marketing efforts convince potential customers to …

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Executive Hires: Walgreens Appoints New CEO, Cityblock Health, Innovaccer, Others

Walgreens appoints Rosalind (Roz) Brewer as the company’s Chief Executive Officer, effective on March 15, 2021. Brewer will also join the WBA Board of Directors upon assuming the role. She succeeds Stefano Pessina who, as previously announced, will transition to the role of Executive Chairman of the Board of WBA. Brewer, 58, will become the …

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10 ways to schedule your patients effectively

Consumers today want more flexible and convenient access to care, preferably through the self-service experience they are accustomed to in other areas of their lives. To answer this call, providers are turning to online self-scheduling, which allows patients to book an appointment with the provider of their choice any time of day or night via …

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How Automation is Key to the Future of Healthcare Operations

Giri Rajaiah, Executive Leader, Vice President, Healthcare & Life Sciences, DISYS As the saying goes, necessity is the mother of invention. A similar correlation is seen in the quest to leverage innovation and out-of-the-box thinking to address key problems facing the healthcare industry. The ongoing COVID-19 pandemic has brought the immense pressure the U.S. healthcare …

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What is a Unique Patient Identifier?

There is no shortage of data in the healthcare industry. Unfortunately, more data doesn’t always mean better data – especially when it comes to patient information. A unique patient identifier (UPI) is a method for standardizing patient identification. Individuals are assigned a unique code, and that code, rather than a Social Security Number, name, or …

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Augmedix Launches National Roll-Out of Tech-Enabled Virtual Scribes to Assist Busy ED Clinicians

What You Should Know: – Augmedix, a provider of remote medical documentation and live clinical support launches the national rollout of a transformative tech-enabled medical documentation service powered by virtual scribes and created specifically for busy Emergency Department (ED) environments. – Augmedix trains remotely-located scribes in emergency medicine documentation to alleviate the administrative burden for …

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Transitioning from Traditional to E-Fax: How Healthcare Communications are Transforming Post-COVID

Michael Morgan, CEO of Updox The majority of industries have decreased or eliminated their use of the traditional fax machine over the past decade, including aviation, retail, and even finance. While the healthcare industry is at the forefront of disease research and treatment, however, it is still heavily reliant on this aging technology.  Traditional fax …

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Nuance Launches AI-Powered Patient Engagement Virtual Assistant Platform

What You Should Know: – Nuance Communications, Inc. launched an AI-powered patient engagement virtual assistant platform to transform omnichannel digital experiences for patients. – Healthcare provider organizations can now deploy a single, common cloud-based platform to support their entire patient journey across engagement channels using Nuance’s market-leading Intelligent Engagement AI technology – The launch comes …

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Transforming Care Delivery Through AI-Powered Predictive Surveillance

John Langton, Ph.D. Director of Applied Data Science, Wolters Kluwer, Health Since the onset of the COVID-19 pandemic, hospitals and health systems have pushed forward with innovative technology solutions with great expediency and proficiency. Healthcare organizations were quick to launch telehealth solutions and advance digital health to maintain critical patient relationships and ensure continuity of …

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Why A Patient-First Strategy for Specialty Rx Pharmacists Is Critical to Optimize Outcomes

Dr. Brandon Salke, PHARM.D, Pharmacist-in-charge, Optime Care One of the biggest challenges for biopharmaceutical companies of rare and orphan disease patient populations is optimizing disease management in a way that enhances the patient journey and improves outcomes. As these companies seek innovative solution partners, a patient-first approach that offers specialty Rx pharmacist expertise is critical …

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Push for better patient outcomes drives new standard of care [Sponsored]

In this webinar on Feb. 10,healthcare experts from Desert Oasis Healthcare and iRhythm Technologies will discuss how Zio monitors, designed to be worn for longer duration than holter monitors, represent a new standard of care in remote cardiac monitoring.

DaVita & RenalytixAI Partner for Early Risk Identification to Help Slow Kidney Disease Progression

What You Should Know: – RenalytixAI and DaVita announce a program partnership that aims to slow kidney disease progression and improve outcomes for the nation’s estimated 37 million adults with chronic kidney disease (CKD). – This is the first clinical-grade program that delivers advanced early-stage prognosis and risk stratification, combined with actionable care management to …

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12 Telehealth & Virtual Care Predictions and Trends for 2021 Roundup

Dr. Paul Hain, Chief Medical Officer of GoHealth Telehealth is Here to Stay in 2021 Prior to the pandemic, telehealth was a limited ad-hoc service with geographic and provider restrictions. However, with both the pandemic restrictions on face to face interactions and a relaxation of governmental regulations, telehealth utilization has significantly increased from thousands of …

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Patient-First Model: High Tech Meets High Touch for Individuals with Rare Disorders

Donovan Quill, President and CEO, Optime Care Industry experts state that orphan drugs will be a major trend to watch in the years ahead, accounting for almost 40% of the Food and Drug Administration approvals this year. This market has become more competitive in the past few years, increasing the potential for reduced costs and broader patient accessibility. …

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M&A: EverCommerce Acquires Healthcare Communication Platform Updox

What You Should Know: – Service commerce platform EverCommerce acquires Dublin, OH-based Updox, a healthcare communication platform for in-person and virtual care. –  The acquisition expands EverCommerce’s health services portfolio and enables the companies to further their shared goal of simplifying the business of healthcare and facilitating the growth of healthcare practices. Today, EverCommerce, a …

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[Podcast] The Art of Human Care

Hassan Tetteh, MD, author of“The Art of Human Care.” I recently had the pleasure of speaking with Dr. Hassan Tetteh, a US navy captain, associate professor of surgery of the uniformed services at the University of Health Sciences and adjunct faculty of Howard University College of Medicine. He was also a Robert Wood Johnson Health …

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LeenTaaS Secures $130M for ML Platform to Help Hospitals Achieve Operational Excellence

What You Should Know: – LeanTaaS raises $130 million in Series D Funding to strengthen its machine learning platform to continue helping hospitals achieve operational excellence during a time where they are facing mounting financial pressures due to COVID-19.  – LeanTaaS provides software solutions that combine lean principles, predictive analytics, and machine learning to transform …

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5 Steps for Interoperability Excellence for Healthcare Providers

Shanti Wilson, Consultant, Freed Associates  As if 2020 couldn’t be any more challenging for healthcare providers, new federal rules on interoperability and patient access, granting patients direct access to their healthcare data, begin taking effect this November and continue into 2022. These rules, while ultimately beneficial to patients, bring an additional level of operational complexity to …

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4 Actions to Elevate the Patient Experience and Spark Growth

What You Should Know: – According to a new report from Accenture, 2 out of 3 patients are likely to switch to a new healthcare provider if their expectations for managing COVID-19 are not met, including sanitary and safety protocols, access to up-to-date information, and the availability of virtual care options. –  Accenture identified four ways to improve the patient experience, and therefore your path to recovery, during, and …

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M&A: Olive Acquires AI Prior Authorization Company Verata Health

What You Should Know: – On the heels of $225.5 million dollars in funding and a $1.5B valuation this week, Olive today announced its acquisition of Verata Health to create a combined AI prior authorization solution for providers and payers under the Olive name. – Prior authorization is a $31 billion dollar issue in healthcare, …

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Providence Taps Nuance to Develop AI-Powered Integrated Clinical Intelligence

What You Should Know: – Nuance Communications, Inc. and one of the country’s largest health systems, Providence, announced a strategic collaboration, supported by Microsoft, dedicated to creating better patient experiences and ease clinician burden. – The collaboration centers around Providence harnessing Nuance’s AI-powered solutions to securely and automatically capture patient-clinician conversations. – As part of …

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Transforming the patient experience to enable informed healthcare decisions [Sponsored]

Although the Covid-19 pandemic has had a significant impact on healthcare delivery, in many ways it has underscored the need for a healthcare system that can help patients easily navigate healthcare concerns as well as price transparency.

ASN, HHS Launches KidneyX COVID-19 Kidney Care Challenge

What You Should Know: – The HHS and the American Society of Nephrology announces the launch of the COVID-19 Kindey Care Challenge. – The $300k challenge aims to identify and share these frontline solutions so all communities can benefit. Winners will receive $20,000 each in recognition of their solutions. The U.S. Department of Health and …

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COVID-19 Underscores Need for Identity Governance Administration

Wes Wright, CTO at Imprivata If you work in healthcare, chances are that the COVID-19 pandemic forced you to quickly scale up or move staff around to manage the onslaught of patients. The demand for clinicians and support staff grew alongside the spread of the virus, making organizations add clinicians or reassign employees with new …

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Florida Health System to Implement Fully Digital Patient Smart Rooms

What You Should Know: – Healthcare innovators NCH Health Systems and eVideon, have partnered to transform the health systems’ patient rooms into an immersive digital experience. – eVideon’s Smart Room solution includes smart TVs, tablets, digital whiteboards, and more to be implemented across NCH hospitals to improve patient engagement, education, and entertainment. – The technology …

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Stryker Launches First Completely Wireless Hospital Bed for Patient Safety

What You Should Know: – Stryker launches the industry’s first and only completely wireless hospital bed, ProCuity that can connect seamlessly to any nurse call system for every acuity level. – ProCuity Bed Series designed to enhance patient and caregiver safety for all acuity levels, reduce in-hospital falls Stryker, one of the world’s leading medical technology …

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Imprivata Launches Touchless Palm Vein Scanner to Address Patient Safety Concerns from COVID-19

What You Should Know: – Imprivata launches a new palm vein scanner solution: Imprivata PatientSecure to power touchless biometric patient identification for healthcare. – The next generation palm scanner, developed in collaboration with Keyo, will help healthcare organizations solve the challenge of patient ID amidst the COVID-19 pandemic by eliminating the need to touch any …

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Corrona Acquires Virtual Patient Community HealthUnlocked

What You Should Know: – Nationwide disease registry Corrona has acquired virtual patient community HealthUnlocked, creating a first-in-class patient experience ecosystem. – The acquisition will enable Corrona to expand its broad set of capabilities–ranging from highly granular and longitudinal structured data across eight registries. Corrona, LLC  (“Corrona”), a nationwide disease registry and is now the …

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Press Ganey Acquires Doctor.com, Acquires Majority Stake in Binary Fountain

What You Should Know: – Press Ganey advances the healthcare consumerism movement with acquisitions of Doctor.com and a majority stake in Binary Fountain. – Expanded technology platform enables industry-leading management of providers’ online brand and seamless Web-wide patient acquisition and loyalty strategies. Press Ganey today announced the expansion of its market-leading health care consumerism platform …

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Getting Beyond the Telehealth ‘Stop-Gap’ Mentality

Roland Therriault, President, InSync Healthcare Solutions Since COVID-19 emerged as a major health threat, virtual care has taken off. As many as 46% of patients reported in late April that they had used telehealth to replace a canceled healthcare visit in 2020, while 48% of physicians said they had started using telehealth to treat patients.   …

Getting Beyond the Telehealth ‘Stop-Gap’ Mentality Read More »

Amwell and Cigna Ranks High in Telehealth Patient Satisfaction, J.D. Power Finds

What You Should Know: – Amwell ranks highest among direct to consumer brands and Cigna ranks highest among health plans for telehealth patient satisfaction, according to the J.D. Power 2020 U.S. Telehealth Satisfaction Study – Though telehealth has been pitched as a solution to improve access to healthcare for everyone, more than half (52%) of …

Amwell and Cigna Ranks High in Telehealth Patient Satisfaction, J.D. Power Finds Read More »

How Low-Code Solutions Reduce Headaches for Healthcare CIOs

Ruby Raley, VP of Healthcare and Life Sciences at Axway Twenty years ago, technology consultants started advising CIOs to build less. That’s when the movement towards Commercial Off the Shelf (COTS) began.  Today, there are many shops, especially those in small and medium-sized organizations, with few programmers who build new applications from scratch.   Yes, they …

How Low-Code Solutions Reduce Headaches for Healthcare CIOs Read More »

Success at a glance: 24/7 patient access

The age of consumerism has been a catalyst in the shift towards patient-centered care, driving hospitals and health systems across the board to evaluate and improve their current methods of patient access. For one multi-specialty medical group, fast and easy access to care meant providing strategic tools for patients to use beyond the four walls …

Success at a glance: 24/7 patient access Read More »

Experity Acquires Reputation Management Platform Calibrater Health

What You Should Know: – Experity, a provider of urgent care health IT, has acquired feedback management solutions company- Calibrater Health. – Through the acquisition, Experity will expand its patient engagement HIT platform by fully integrating Calibrater’s reputation management functionalities like AI-powered issue tracking, SMS patient surveys, and enhanced performance insights. Experity, a provider of …

Experity Acquires Reputation Management Platform Calibrater Health Read More »

Designing A Digital Experience to Drive Revenue and Patient Engagement

Bill Krause, VP and GM, Digital Experience and Consumer Engagement at Change Healthcare With the rise of healthcare consumerism, people are looking to hospitals, health systems, and physician practices to deliver the same user-friendly, digital experiences they receive from other industries. A recent survey found that more than 80% of consumers surveyed believe “shopping for …

Designing A Digital Experience to Drive Revenue and Patient Engagement Read More »

Vocera Acquires Secure Communications Platform EASE Applications

What You Should Know: – Today Vocera Communications acquires EASE Applications, a provider of a secure communication platform and mobile application that delivers updates, messages to patients’ loved ones, during surgeries and at other times. – The Orlando-based EASE offers a cloud-based service that is built to improve the patient experience by enabling friends and family …

Vocera Acquires Secure Communications Platform EASE Applications Read More »

Memorial Health Deploys Chatbots to Virtualize Waiting Room Experience

What You Should Know: – Memorial Health System selects LifeLink Conversational AI technology to virtualize the waiting room experience for patients – Mobile chatbots to automate intake for telehealth and in-person visits, while maintaining COVID-19 social distancing and safety protocols. Memorial Health System , a community-based, not-for-profit corporation serving the people and communities of central Illinois through …

Memorial Health Deploys Chatbots to Virtualize Waiting Room Experience Read More »

Backed by Johnson & Johnson, Thirty Madison Raises $47M for Direct-to-Consumer Telehealth Brands

What You Should Know: – Direct-to-consumer telehealth company Thirty Madison raises $47M in Series B round from Johnson & Johnson and Polaris Partners. – Thirty Madison’s three portfolio brands — Keeps, Cove, and Evens — enables patients to easily access specialist-level care combined with the convenience of telemedicine and treatment delivery.  Thirty Madison, a New York City-based digital health company reinventing the …

Backed by Johnson & Johnson, Thirty Madison Raises $47M for Direct-to-Consumer Telehealth Brands Read More »

[Podcast] How Cleveland Clinic Helps Employers Create a Safer Workplace During COVID-19

Dr. Jim Merlino, Chief Clinical Transformation Officer, Cleveland Clinic Despite having entered the US eight months ago, COVID-19 remains a topic enshrouded in confusion, conflicting information, hyperbole, and even conspiracy theories. Everyone, informed or not, seems to have an opinion about the coronavirus pandemic. Fortunately, health systems, hospitals, and medical providers are  uniquely qualified to …

[Podcast] How Cleveland Clinic Helps Employers Create a Safer Workplace During COVID-19 Read More »

Eden Health Lands $25M to Bring On-Site and Virtual Care To Employers, Commercial Real-Estate

What You Should Know: – Eden Health raises $25M to give employers and commercial real estate owners and operators the ability to offer medical care on-site, near-site, and virtually. – Eden’s membership model makes high-quality healthcare an affordable benefit for the average employer, with low to no out-of-pocket costs for their employees. – Since the …

Eden Health Lands $25M to Bring On-Site and Virtual Care To Employers, Commercial Real-Estate Read More »

Improving the Patient Experience by Optimizing Telehealth Through COVID-19 and Beyond

Art Papier, MD, CEO and Co-Founder at VisualDx We are facing a global healthcare crisis unlike any in our recent history. Within the span of a few short weeks, we saw our lives and practices drastically change. COVID-19 has fundamentally altered how medical care is delivered today and possibly for many years to come. We …

Improving the Patient Experience by Optimizing Telehealth Through COVID-19 and Beyond Read More »

Improving the Patient Experience by Optimizing Telehealth Through COVID-19 and Beyond

Art Papier, MD, CEO and Co-Founder at VisualDx We are facing a global healthcare crisis unlike any in our recent history. Within the span of a few short weeks, we saw our lives and practices drastically change. COVID-19 has fundamentally altered how medical care is delivered today and possibly for many years to come. We …

Improving the Patient Experience by Optimizing Telehealth Through COVID-19 and Beyond Read More »

Cerner Invests in Xealth to Jointly Develop Digital Health Solutions for Clinicians

What You Should Know: – Cerner and Xealth announce a collaboration to foster tighter physician-patient relationships by giving patients easier access to digital health tools. – These assets will be prescribed directly within the physician’s EHR workflow to manage conditions including chronic diseases, behavioral health, maternity care, and surgery preparation. – Cerner and LRVHealth have …

Cerner Invests in Xealth to Jointly Develop Digital Health Solutions for Clinicians Read More »

Why Now Is The Time to Reimagine Healthcare Through Technology

Jeff Fallon, CEO, eVideon It wasn’t that long ago that people went to the bank on a Friday to cash their paper paychecks. Maybe they’d put some in checking and take some out in cash. They’d go to the grocery store over the weekend and maybe write one of those checks. Everyone always had to …

Why Now Is The Time to Reimagine Healthcare Through Technology Read More »

How Times of Crisis Spur Needed Change in Healthcare Delivery

As the COVID-19 pandemic continues to change healthcare operations in the world, foundational systems are being adapted to meet these new demands. Sometimes it takes extreme circumstances to see the cracks in a system. COVID-19 has exposed areas with more room for improvement in the healthcare system, such as optimizing operational efficiency. Organizations and individuals …

How Times of Crisis Spur Needed Change in Healthcare Delivery Read More »

Cerner Integrates Nuances Virtual Assistant Platform with Millennium EHR to Reduce Physician Burnout

What You Should Know: – Cerner expands its AI collaboration with Nuance to provide joint customers with more advanced natural language virtual assistant technology to navigate electronic health records (EHRs) using just their voice, giving clinicians more time to spend with patients and less time with a computer. – As part of the expanded collaboration, Nuance will offer Cerner deeply …

Cerner Integrates Nuances Virtual Assistant Platform with Millennium EHR to Reduce Physician Burnout Read More »

Five Keys to Tackling Flu Season as it Collides with COVID-19

With a vaccine for COVID-19 thought to be at least a year away, healthcare providers are steeling themselves for even more cases in the fall. The big worry is that a surge in cases will hit the health system just as flu season takes hold. In a recent interview, Dr. Robert Redfield, Director of the …

Five Keys to Tackling Flu Season as it Collides with COVID-19 Read More »

Five keys to tackling flu season as it collides with COVID-19

With a vaccine for COVID-19 thought to be at least a year away, healthcare providers are steeling themselves for even more cases in the fall. The big worry is that a surge in cases will hit the health system just as flu season takes hold. In a recent interview, Dr. Robert Redfield, Director of the …

Five keys to tackling flu season as it collides with COVID-19 Read More »

Banner Health to Implement Cerner Revenue Cycle Management Across Enterprise

What You Should Know: – Cerner and long-time client Banner Health announced a new deal to implement a comprehensive suite of revenue cycle management solutions as part of a long-standing strategic alignment to use health care technology to drive population health improvement. – The revenue cycle integration will take place across Banner Health’s entire system, including …

Banner Health to Implement Cerner Revenue Cycle Management Across Enterprise Read More »

GYANT Raises $13.6M for AI-Enabled Digital Front Door Solution to Drive Patient-Doctor Engagements

What You Should Know: – GYANT raises $13.6M in Series A funding for AI-enabled digital front door solutions to drive meaningful patient-doctor engagement. – The investment will enable GYANT to scale up its product development to meet rapidly increasing market demand and support its exponential customer growth. – Current customers include Intermountain Healthcare, OSF Healthcare, …

GYANT Raises $13.6M for AI-Enabled Digital Front Door Solution to Drive Patient-Doctor Engagements Read More »

Emtiro Health Taps Innovaccer to Leverage the FHIR-Enabled Data Activation Platform

What You Should Know: – Emtiro Health, an innovative population health company in North Carolina has selected Innovaccer to deliver data-powered solutions to enhance the efficiency and effectiveness of care delivery.  – Powered by Innovaccer’s FHIR-enabled Data Activation Platform, Emtiro Health will create unified patient records that drive comprehensive, whole-person care management, no matter where …

Emtiro Health Taps Innovaccer to Leverage the FHIR-Enabled Data Activation Platform Read More »

Allscripts, Microsoft Ink 5-Year Partnership to Support Cloud-based Sunrise EHR, Drive Co-Innovation

What You Should Know: – Allscripts and Microsoft sign a five-year partnership extension to support Allscripts’ cloud-based Sunrise electronic health record and drive co-innovation. – The alliance will enable Allscripts to harness the power of Microsoft’s platform and tools, including Microsoft Azure, Microsoft Teams, and Power BI, creating a more seamless and highly productive user …

Allscripts, Microsoft Ink 5-Year Partnership to Support Cloud-based Sunrise EHR, Drive Co-Innovation Read More »

COVID-19 Has Permanently Shifted Patient Behavior Towards Virtual Care

What You Should Know: – The COVID-19 crisis has significantly impacted the patient care paradigm, and the ripple effects have altered patient behaviors and expectations, requiring a significant change in how life sciences companies engage with and support patients – Accenture surveyed 2700 patients about changes in care during COVID-19 and found a major shift …

COVID-19 Has Permanently Shifted Patient Behavior Towards Virtual Care Read More »

Health Catalyst Acquires Clinical Workflow Optimization Solution healthfinch

What You Should Know: – Health Catalyst announces an agreement to acquire clinical workflow optimization solution healthfinch using a mix of stock and cash. – As part of the acquisition, healthfinch will be a new application suite category called EMR Embedded Insights and its refills, care gaps closure, and visit planning applications will continue to …

Health Catalyst Acquires Clinical Workflow Optimization Solution healthfinch Read More »

Walgreens to Invest $1B in VillageMD to Open 500 to 700 Full-Service Doctor Offices

– Walgreens will invest $1 billion in equity and convertible debt in VillageMD to open 500 physician-led primary care clinics in more than 30 U.S. markets in the next five years. – VillageMD and Walgreens also recently announced the availability of Village Medical telehealth providers on Walgreens Find Care™, which is an online platform that …

Walgreens to Invest $1B in VillageMD to Open 500 to 700 Full-Service Doctor Offices Read More »

Hospital Wayfinding: The Next Frontier in Healthcare Design

Christopher Thompson, RN, Director of Patient Experience, CenTrak Healthcare facilities and their sprawling campuses can be overwhelming and challenging to navigate. In fact, facilities lose close to $800 million a year due to missed hospital appointments, and many physicians blame a significant portion of this lost revenue on the problems patients have navigating these facilities. …

Hospital Wayfinding: The Next Frontier in Healthcare Design Read More »

7 must haves for your patient scheduling system

COVID-19 has changed the way millions of Americans access care during COVID-19, leading to the widespread adoption of virtual health and other consumer-centric technologies. Without online self-scheduling however, technologies like telehealth may not reach their full potential. Incorporating a self-scheduling solution that reaps long-term success takes a specific strategy, and with the number self-scheduling vendors …

7 must haves for your patient scheduling system Read More »

How automating charity care eligibility improves the patient financial experience

There’s a phenomenon in online product reviews where the customer seems to love their purchase, yet gives it only one or two stars. Why do they do this? Poor customer service: the item was delivered late, questions went unanswered, or payment processing was disorganized. When the consumer experience falls below expectations, the brand suffers – …

How automating charity care eligibility improves the patient financial experience Read More »

Healthcare Headlines: December 2019

<h2 class="heading-medium">CMS Is Changing How It Pays Doctors To Coordinate Care </h2> <p>CMS has finalized rules that modify how physicians get paid to encourage primary care physicians and other clinicians to spend more time coordinating care for their patients. The intention is to help address the social determinants of health, increase patient adherence to treatment, …

Healthcare Headlines: December 2019 Read More »

Healthcare Headlines: November 2019

<h2 class="heading-medium">Medicare Shared Savings ACOs Generated $1.7b In Savings In 2018 </h2> <p>CMS announced that the 2018 Medicare Shared Savings Program generated $1.7 billion in total savings. It also reported that ACOs in the shared savings and risk-based models saw reductions in per-enrollee spending. ACOs that took on downside risk generated more savings than ACOs …

Healthcare Headlines: November 2019 Read More »