patient experience

NewYork-Presbyterian CXO Rick Evans: Patient experience is rebounding, but our work is not over

As we move through the summer and see third quarter patient survey results begin to come in, it is a good time to take stock of where things are with regard to recovering the patient experience in our organizations. At NewYork-Presbyterian, we have seen a strong rebound in our ratings as the year has unfolded, …

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NewYork-Presbyterian CXO Rick Evans: Patient experience is rebounding, but our work is not over

As we move through the summer and see third quarter patient survey results begin to come in, it is a good time to take stock of where things are with regard to recovering the patient experience in our organizations. At NewYork-Presbyterian, we have seen a strong rebound in our ratings as the year has unfolded, …

NewYork-Presbyterian CXO Rick Evans: Patient experience is rebounding, but our work is not over Read More »

7 reasons to invest in patient portals

COVID-19 provided an unexpected use case for patient portals. In a matter of weeks, the benefits of remote patient access were undeniable. Patient portals allowed patients to schedule, register and pay for care from the comfort and safety of home. Now, as the latest omicron sub-variant triggers another surge in case numbers, providers are again …

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Welcoming Patients Through The Digital Front Door

Justin Jacobson, VP & General Manager, Patient Engagement Solutions at Nuance Communications When patients contact their healthcare providers, they look for efficiency, convenience, and compassion. But often, the reality is far more clunky and impersonal when they find that an out-of-date phone system or a long hold queue are their only options. The secret to …

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Getting the healthcare first impression right through smart pre-care engagement

The trifecta of increasing consumerism, staff burnout, and deferred care is a fundamental and new challenge that every healthcare provider in the country must overcome. The solution needs to start at the very start of the care journey when patients are still formulating an opinion of their provider and the care they are likely to …

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How hospitals are meeting new charity care policies by streamlining presumptive checks

According to the most recent figures from the Centers for Disease Control and Prevention, around 8.8% of Americans are without health insurance. While this has dipped since the pandemic high of 10.3% towards the end of 2020, it still leaves nearly 30 million people facing the often-difficult decision of what to do when they need …

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Digital Front Doors Create Personalized Patient Experience

Aan Chauhan, Chief Technology Officer, Mindtree Heightened patient expectations are changing the way healthcare services are delivered, from the way patients receive care to the way they pay for services and manage their conditions. A need for greater patient-centricity is changing the way payers, providers, and healthcare services organizations do business. The digital front door …

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Help patients reduce medical debt with easy patient payments

Experian is one of three credit bureaus to remove cleared medical debt from consumer credit scores, as of July 1, 2022. Previously, debts that were sent to collections would remain on patients’ credit scores for up to seven years after they’d been paid, making it harder to secure credit cards, loans and housing. Patients will …

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Adventist HealthCare to Deploy Innovaccer Health Cloud for Value-Based Whole-Person Care

What You Should Know:  –  Adventist HealthCare has selected Innovaccer Inc., the Health Cloud company to be their next-generation population health management and value-based care partner.  – Innovaccer will help Advent HealthCare create a unified data platform to help deliver deeper insights into community health and network operations.  Supporting Value-Based Whole-Person Care One of the …

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Lyniate Acquires CareCom to Expand Semantic Interop Capabilities

What You Should Know: – Lyniate, a global leader in healthcare data interoperability acquires CareCom, a provider of  semantic interoperability. This acquisition builds on Lyniate’s recent merger with NextGate, a longtime leader in patient identity management. – The combined organization will better support healthcare organizations in converting unstructured content into standardized data to help them assemble and manage more …

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Why a digital front door is the next big step for healthcare

Consumer-centric digital technology struggled to disrupt healthcare as it had in other sectors – until the pandemic made it non-negotiable. Now, healthcare providers must double down on their commitment to digital patient access or risk losing patients to competitors. In a recent interview with PYMNTS CEO Karen Webster, Experian Health’s President Tom Cox reflected on …

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FDA Awards 510(k) Clearances for ZEUS System/Zio Watch

What You Should Know: – Today, iRhythm (a digital health company) and Verily (Alphabet’s life sciences research organization) announced joint FDA 510(k) clearances for the ZEUS System and Zio Watch. Together they create an integrated, prescription-based solution that will improve clinician workflows, care pathways and the patient experience.  – The ZEUS System is the AI algorithm and …

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Medable Partners with Withings Health Solutions to Integrate Health Devices in Decentralized Clinical Trials

What You Should Know: – Medable Inc., the leading SaaS platform provider for patient-centered clinical trials, today announced a new partnership with Withings Health Solutions, the business-to-business division of Withings, one of the global leaders in at-home connected health – Withings’ devices will seamlessly connect to Medable’s decentralized clinical trial platform, reducing the burden on sponsors and …

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Only 22% of Health Systems Have A Custom Mobile Engagement Platform

What You Should Know: – Nine out of ten healthcare executives believe a well-designed, consumer-facing mobile app would help their organization achieve its digital strategy goals, according to a recent survey commissioned by Gozio Health, a location-aware mobile engagement platform provider. – 82% of health system executives plan to increase investment in patient-facing mobile technology …

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Zocdoc Launches its First-Ever Public API Platform: Zocdoc for Developers

What You Should Know: – Zocdoc, the leading healthcare marketplace that makes it easy for people to find and book in-person or virtual care across +200 specialties and +12k insurance plans, announced the launch of Zocdoc for Developers, Zocdoc’s first-ever public API platform – The new public API expands Zocdoc’s unique interoperability capabilities beyond its …

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Canvas Medical Raises $24M for EMR & Payments Platform

What You Should Know: – Canvas Medical, the EMR that enables clinicians and developers to power the future of care delivery, has raised $24M in Series B funding led by M13 with participation from Haystack and previous investors Inspired Capital, IA Ventures, Upfront Ventures, and Irongrey. – In addition to this funding, Canvas has achieved …

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Maximize collections with Patient Financial Clearance

New research from Deloitte reports that healthcare costs for the average American could jump from $1000 to $3000 per year by 2040, putting pressure on households that are already feeling financially squeezed. Concerns about healthcare bills could push patients to delay or even default on payments. With inflation on the rise, providers must find ways …

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6 Success Strategies as CMS Drives More Accountable Care by 2030

Siddharth Thakkar, VP, Product and Marketing at IKS Health For the better part of a decade, the shift toward value-based care in the U.S. has been driven by the establishment of the Center for Medicare and Medicaid Innovation (CMMI). Working to develop, test and evaluate new payment and delivery models in Medicare, Medicaid and the …

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Telehealth and digital tools remain a top priority for healthcare providers

Telehealth adoption has been a bumpy ride. Remote and virtual healthcare services struggled to gain traction pre-pandemic, only to become a life raft for safe access to care when infection rates began to climb. After that initial surge, telehealth usage leveled off at around 38 times pre-pandemic levels for much of 2021. Now, while uptake …

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GE Healthcare Launches First 5G Innovation Lab for Remote Care

What You Should Know:  – GE Healthcare, a leading global medical technology, diagnostics, and digital solutions innovator, inaugurated its 5G Innovation Lab in Bengaluru, India, the first for GE Healthcare across the globe. – With the advantage of massive bandwidth, high data speeds, low latency, and highly reliable connectivity, 5G has the potential to disrupt …

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NewYork-Presbyterian CXO Rick Evans: The voice of healthcare is needed more than ever

The last few weeks have brought stunning developments and potentially ominous signs for our country. Recent Supreme Court rulings have stripped away protections related to women’s reproductive rights and gun violence. Threats to rights for the LGBTQ+ community and other vulnerable populations also appear to be on the horizon. We are facing an unprecedented rollback …

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5 reasons to use patient scheduling software

Failing to reach parity with the consumer experience in other service sectors is a major attrition risk for healthcare providers. Patients expect scheduling, registration and other administrative tasks to match the convenience of their typical online shopping experience. However, too many face obstacles when trying to book appointments and access care. With more than 6 …

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What an increasingly anxious workforce means for patient care

Whether a school in Uvalde, Texas, or a hospital campus in Tulsa, Okla., a recent series of violent events are constant reminders of the potential for what could unfold on healthcare workers’ home campuses. The omnipresent anxiety over gun violence in the workplace — a possibility that increasingly seems more likely — has negative consequences …

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Analysis: How Will The Roadmap for Diagnostic Cardiology Devices Develop?

Like most healthcare markets, the diagnostic cardiology market has had a bumpy ride in recent years. The COVID-19 pandemic saw global revenues for Resting ECG devices increase in 2020, whilst ECG Management Systems, Stress ECG and Traditional Holter ECG solutions saw a market decline. Country lockdowns resulted in reduced cardiology services during the peak of …

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Why targeted patient outreach is important for healthcare

When it comes to the patient journey, knowledge is power. That’s where targeted patient outreach comes in. Informed patients can make better and faster decisions about their healthcare. By arming patients with answers and easy access, they’ll be less likely to miss appointments or fall behind on payments. Instead, they’ll enjoy better health outcomes and …

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When It Comes to Digital Health, Experience Is Everything

Aniket Singh Rajput, Founder and CEO of Neuroglee Thanks to COVID-19 and numerous other factors, the adoption of digital health technologies used by patients in the home has skyrocketed. Accenture reported in 2021, for example, that remote patient monitoring technology adoption tripled among patients. Whether it is streaming video telehealth appointments with a provider, a …

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WHO updates respiratory support guidelines for COVID-19 patients

The World Health Organization issued a fourth update to its living guidelines on COVID-19 clinical management to include suggesting the use of three devices over standard oxygen therapy, according to a press release sent to Becker’s. The suggestion is intended for hospitalized COVID-19 patients with acute respiratory failure but who are not at the stage …

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Walgreens Launches New Clinical Trial Business to Address Access & Diversity

What You Should Know: – Walgreens today announced the launch of its clinical trial business to redefine the patient experience and increase access and retention in sponsor-led drug development research. – Walgreens flexible clinical trial model combines the company’s vast foundation of patient insights, partner-enabled health and technology capabilities and in-person and virtual care options …

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Unlocking Interoperability with a Blockchain-Powered Network

Mary Butler-Everson, SVP of Healthcare Product Innovations for PNC Treasury Management Achieving fluid data interoperability has been a complex and challenging goal for the U.S. healthcare system. The result of which has led to excessive administrative costs, delays in providing care, and significant patient frustration.  According to the Centers for Medicare and Medicaid Services, U.S. …

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The Digital Healthcare Gap: Streamlining the Patient Journey (Infographic)

Consumers are increasingly turning to digital channels such as online patient portals to streamline care management and communication with healthcare providers. Digital-first consumers and younger generations are now expecting seamless online experiences from all industries, including healthcare. Providers will need to accommodate their patients’ wants and needs or risk losing them to competitors. In fact, …

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The No Surprises Act: How Payers Can Stay Compliant

Michael Gardner, Chief Strategy Officer at Virsys12 As the healthcare system continues to evolve to adopt a more patient-centric approach, surprise billing has become a topic discussed by consumers and policymakers. Surprise billing can occur when a patient unknowingly receives care from providers that are outside their network. This can result in balance billing, the …

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Clinician burnout? Switch them to at-home care

Hospital-at-home advocates often highlight how the care modality improves the patient experience and allows hospitals to better manage capacity. There are other key benefits — such as protecting patients from hospital-acquired infections and improving caregiver’s job satisfaction — that should be brought into the conversation as well, hospital executives say.

Philips’ Future Health Index 2022 Report: 4 Key Trends to Know

What You Should Know: – Today, Philips announced the publication of its Future Health Index (FHI) 2022 report: ‘Healthcare hits reset: Priorities shift as healthcare leaders navigate a changed world’. FHI is the largest global survey of its kind, analyzing feedback from nearly 3,000 healthcare leaders across 15 countries on the impact of digital health technology in the adoption …

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Why On-Site Search Should Be A Priority for Healthcare

Madison Miner, CEO & Founder of WompHealth Healthcare websites are dependably complicated. From finding providers to searching for locations, customers are forced to dig around a growing bevy of care options. To simplify the customer experience, a modern approach to onsite search is needed. The rigid search tools of old are just that – outdated. Customers expect to effortlessly find what …

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NewYork-Presbyterian CXO Rick Evans: An HCAHPS update is needed urgently

Virtually every adult inpatient hospital in America administers the HCAHPS survey to patients. The data from these surveys are publicly reported for all to see, and star ratings are assigned to hospitals based on this patient feedback. In addition, results of these surveys are a driver of the government’s Value-Based Purchasing program, which rewards or …

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4 Patient Flow Challenges Contributing to Provider Burnout

Ben Sawyer, VP of Market Development at ABOUT There has been frequent reporting about the problem of provider workforce shortages within hospitals and health systems and the related burnout experienced when working in high-stress situations during the COVID-19 pandemic. There are pre-existing and contributing patient flow challenges that have been exacerbated by the pandemic, which …

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Using digital technology to solve for healthcare staffing shortages

Healthcare staffing shortages are patients’ biggest safety concern, according to a new study by ECRI. Pandemic pressures led many healthcare workers – clinical and non-clinical – to join the “Great Resignation,” causing a significant drop in hospital employment since February 2020. Insufficient staffing can lead to longer wait times and clinical and administrative errors, which …

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Akili + Roblox Form First of Its Kind Digital Treatment Partnership

What You Should Know: – Akili’s EndeavorRx, the first and only FDA-cleared video game ADHD treatment for kids, is uniting with Roblox’s global virtual universes forming a first-of-its-kind partnership.  – Initially, the partnership will establish an exclusive Roblox reward exchange for patients that complete their medically prescribed EndeavorRx treatment. The rewards will enable patients to redeem items via the exchange …

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Is It Finally Time for Hospital-at-Home or is Time Up?

Karen Conway, VP of Healthcare Value, Global Healthcare Exchange (GHX) All the signs point to a bright and expansive future for hospital-at-home programs, which have been growing steadily since the Centers for Medicare and Medicaid (CMS) created the Acute Hospital at Home waiver program in November 2020. As of March, nearly 100 health systems and …

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14 Ways to Reduce Long Patient Wait Times

The pandemic fast-tracked the growing notion of healthcare consumerism, spurring several changes in the healthcare industry. These changes include modernizing business processes and focusing on improvements that positively impact patient wait times and appointment times.  It is well-established that longer patient wait times negatively impact patient satisfaction, specifically regarding patient confidence (in the provider) and …

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14 Ways to Reduce Long Patient Wait Times

The pandemic fast-tracked the growing notion of healthcare consumerism, spurring several changes in the healthcare industry. These changes include modernizing business processes and focusing on improvements that positively impact patient wait times and appointment times.  It is well-established that longer patient wait times negatively impact patient satisfaction, specifically regarding patient confidence (in the provider) and …

14 Ways to Reduce Long Patient Wait Times Read More »

14 Ways to Reduce Long Patient Wait Times

The pandemic fast-tracked the growing notion of healthcare consumerism, spurring several changes in the healthcare industry. These changes include modernizing business processes and focusing on improvements that positively impact patient wait times and appointment times.  It is well-established that longer patient wait times negatively impact patient satisfaction, specifically regarding patient confidence (in the provider) and …

14 Ways to Reduce Long Patient Wait Times Read More »

15 Healthcare Marketing Strategies to Attract Today’s Healthcare Consumer

Healthcare consumerism has drastically changed the way healthcare professionals need to market and deliver their services. Today’s consumers expect a healthcare experience as innovative and digitally advanced as any other industry. Hospitals, health systems, and medical practices must evolve to meet these changing needs to remain competitive or risk falling behind. As more healthcare professionals …

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15 Healthcare Marketing Strategies to Attract Today’s Healthcare Consumer

Healthcare consumerism has drastically changed the way healthcare professionals need to market and deliver their services. Today’s consumers expect a healthcare experience as innovative and digitally advanced as any other industry. Hospitals, health systems, and medical practices must evolve to meet these changing needs to remain competitive or risk falling behind. As more healthcare professionals …

15 Healthcare Marketing Strategies to Attract Today’s Healthcare Consumer Read More »

15 Healthcare Marketing Strategies to Attract Today’s Healthcare Consumer

Healthcare consumerism has drastically changed the way healthcare professionals need to market and deliver their services. Today’s consumers expect a healthcare experience as innovative and digitally advanced as any other industry. Hospitals, health systems, and medical practices must evolve to meet these changing needs to remain competitive or risk falling behind. As more healthcare professionals …

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ePROs: Better Patient Input for Better Trial Output

Kris Gustafson, Vice President and Global Head Patient Centered Technologies, IQVIA During the pandemic, electronic clinical outcomes assessments (eCOAs) gained prominence as sponsors looked for more agile tools to help them capture patient data remotely through decentralized clinical trials (DCTs). From the adoption of virtual models like eCOAs and DCTs, a new opportunity emerged to …

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Patient Flow Challenges Contributing to Provider Burnout

Ben Sawyer, VP of Market Development at ABOUT Healthcare, Inc There has been frequent reporting about the problem of provider workforce shortages within hospitals and health systems and the related burnout experienced when working in high-stress situations during the Covid-19 pandemic. There are pre-existing and contributing patient flow challenges that have been exacerbated by the …

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Delivering Patient-Centered Care Means Decluttering the Digital Health Landscape

Simon Mathews, MD, Chief Medical Officer, Pager Digital health companies (DHCs) and their solutions continue to grow at a rapid pace. This is in part being fueled by the record funding for DHCs, with over $29 billion for US-based companies in 2021 alone. As a result, patients are inundated with solutions from every direction – …

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The Digital Healthcare Gap: Streamlining the Patient Journey

Earlier this year, Experian Health teamed up with PYMNTS to ask more than 2300 consumers about their digital healthcare habits. The results confirmed that consumers are eager to use digital channels, but still experience challenges in finding options that meet their expectations. The Digital Healthcare Gap: Streamlining the Patient Journey examines how healthcare providers currently …

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How Can We Reduce Clinician Burnout? Improving Patient and Caregiver Engagement

Carina Edwards, CEO of Quil Health Even as we (hopefully) approach the tail-end of the latest COVID-19 wave, one growing healthcare challenge continues to worsen: clinician burnout. Nurses, physicians, schedulers, and other members of care-provider teams continue to post rising rates of burnout. They’re feeling overwhelmed and underappreciated due to factors such as hectic workplaces …

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Digital Documentation: How PDFs Can Help Providers Expedite Care

Deboshree Sarkar, Product Marketing Manager, PDF Editor Product line at Foxit We live in an increasingly digital world. Across industries, companies and consumers have come to rely on the rapid exchange of digital information. Healthcare, however, has been an outlier in this regard. While the healthcare digital transformation has been in play for years, it’s …

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8 Ways to Enhance the Patient Experience & Drive Leads with QR Codes

We know that today’s healthcare consumers want instant and accessible services.  The QR code allows hospitals and healthcare providers to satisfy this need with immediate physician-patient interaction and engagement – all through smartphones and tablets.  Placed strategically, the QR code does wonders for marketing. And today more than ever, they are considered the green, hygienic, …

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8 Ways to Enhance the Patient Experience & Drive Leads with QR Codes

We know that today’s healthcare consumers want instant and accessible services.  The QR code allows hospitals and healthcare providers to satisfy this need with immediate physician-patient interaction and engagement – all through smartphones and tablets.  Placed strategically, the QR code does wonders for marketing. And today more than ever, they are considered the green, hygienic, …

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NewYork-Presbyterian CXO Rick Evans: We need to have our teams’ backs when they face racist, discriminatory patient behavior

The pandemic has shined a light on some of  the weaknesses that were present in the healthcare system before the arrival of COVID-19. Across the nation, this has included an escalation of incidences of verbal and physical violence in healthcare settings. Behaviors that were becoming more common before the pandemic have now intensified as tempers …

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Luma Health & Change Healthcare Partner to Develop Solutions to Optimize Patient Journeys

What You Should Know: – Luma Health, a digital health company streamlining patient-provider communications announced a strategic partnership with Change Healthcare, a healthcare technology company that provides the connection and data transfer between providers, payers, and consumers. – The two companies will develop solutions to meet health systems’ demand for streamlined and unified clinical, operational, …

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Divurgent Appoints Ed Marx as New CEO

Ed Marx, Chief Executive Officer, Divurgent What You Should Know: – Divurgent, a healthcare IT consulting company, today announced it has appointed Ed Marx, a renowned leader with more than 30 years of experience, as its new Chief Executive Officer (CEO). – In addition, Colin Konschak, company founder and CEO since 2007, will move to …

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Withings Health Solutions Launches Enhanced Remote Patient Monitoring Solution

What You Should Know: – Withings Health Solutions unveils its RPM (Remote Patient Monitoring) Solution, designed to place the patient experience back at the heart of telehealth.  Benefitting both the patient and the provider, Withings RPM solution tackles the challenges that are causing friction for care teams and patients when it comes to long-term medical …

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Can Automation Drive Health System Outcomes?

Pranay Kapadia, Co-founder and CEO at Notable The United States spends about $1 trillion per year on healthcare administration. 95% of healthcare workforce growth since 1990 has been administrative. But adding administrative staff hasn’t helped health systems stay on top of the increase in manual work queues, and it certainly hasn’t been improving outcomes for …

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Enlyt Health Secures $10M to Expand Healthcare Digital Front Door

Transform Patient Engagement with a Digital Front Door from Ryan Blachly on Vimeo. What You Should Know: – Enlyt Health, a St. Petersburg, FL-based low code platform for healthcare digital front door raises $10M in Series A funding led by Meritage Partners.  Enlyt Health has several well-known Health Systems already live on the platform providing …

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New report: easing frictions in the digital patient journey

Healthcare’s digital transformation promises patients ever-growing choices in how to access, experience and pay for care. Providers know that opening their digital front door is the key to attracting and retaining loyal consumers. However, deciding on the exact technologies and services to offer can be challenging. A good place to start is to follow the …

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NexHealth Nabs $125M for End-to-End Patient Experience Platform

What You Should Know: Today, NexHealth announced its $125M Series C funding, bringing the company’s valuation to $1B for its patient experience platform. – The funding will support the company in advancing its mission to create a more streamlined doctor and patient experience while building the seamless technological infrastructure needed for future health tech entrepreneurs to …

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Why a Focus on Behavioral Health is Key to Improving Quality Measures

Tom Zaubler, MD, Chief Medical Officer of NeuroFlow Since the passage of the Medicare Improvements for Patients & Providers Act in 2008, the U.S. healthcare system has been moving towards value-based care (VBC) which encourages health providers to improve care quality by reimbursing them based on successful outcomes rather than individual medical services. The overarching …

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Analysis: The Role of Compact Systems in Today’s Ultrasound Market

Much of the focus in the ultrasound market in the last few years has been on the handheld market. This is justified, considering its role in the response to the COVID-19 pandemic and the spate of innovation in the sector, both in terms of new product releases and partnerships.  As a result, there is less …

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The Critical Shift in ASC EHR Adoption: Overcoming Barriers

Maura Cash RN, BSN, CASC, VP of Clinical Strategies for HST Pathways Extraordinary advances in technology have opened up previously unthinkable possibilities for the healthcare industry and improvements in patient care. Electronic health records (EHRs) are one of many health IT advancements in recent years, and they prove to have a significant impact on both …

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VDI: Promising Approach for Healthcare IT to Ease Endpoint Management?

Emanuel Pirker, Founder and CEO, Stratodesk Healthcare IT has always faced unique challenges.  Among these challenges are the increasing mobility of healthcare workers. Healthcare providers are always on the move throughout hospitals. Still, they need to access the same apps and data, and their own unique workspace, wherever they are, quickly and securely.  Additionally, strict …

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NewYork-Presbyterian CXO Rick Evans: What’s on patient experience leaders’ to-do list this spring

Last week, I did something I haven’t done in a long time. I went in person to a professional conference. The meeting was the “ElevatePX” conference sponsored by The Beryl Institute, an organization dedicated to advancing the human experience in healthcare. The Beryl community is over 60,000 strong and is comprised of patient experience leaders, …

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4 Keys to Delivering A Retail-Like Patient Experience Journey

Grant Harland, Retail and Hospitality Industry Analyst at Windstream Enterprise Melinda Cisnero, Healthcare Industry Analyst at Windstream Enterprise When it comes to the quality of their healthcare journey, patients, it seems, are losing patience with their healthcare providers. In Cedar’s latest Healthcare Consumer Experience Study, for example, the share of consumers who said they won’t …

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Forge Health Secures $11M for Value-Based Behavioral Health Model

What You Should Know: – Forge Health, a White Plains, NY-based behavioral healthcare provider with a proven, national-payer-validated ability to drive clinical outcomes that span all areas of health, today announced an $11M growth funding round led by HC9 Ventures. – Innovative behavioral health company works with payers and health systems to enable value-based care …

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Why patient experience matters to your revenue cycle

Patient experience may not be the first consideration that comes to mind when you’re looking to improve revenue cycle management (RCM). However, a positive patient experience can benefit RCM. It can make the complicated process of understanding and managing healthcare finances simpler and more seamless for patients—and facilitate an easy-to-navigate continuum of care that includes …

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Accessing Healthcare: Easing Digital Frictions In The Patient Journey

Experian Health and PYMNTS recently collaborated to release a new report, “Accessing Healthcare: Easing Digital Frictions In The Patient Journey.” Getting care through digital channels became a norm during the pandemic, and will continue post-pandemic. Digital-savvy consumers have come to expect seamless experiences; however, there are a few gaps that healthcare providers must continue to address. …

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The Need and Value for Connected Virtual Care

Dr. Shayan Vyas, SVP and Medical Director of Hospitals and Health Systems at Teladoc Health Patients today have more options than ever for accessing care outside of their traditional health systems and physician practices. While access to care has no doubt improved, the addition of new channels has  created new problems and exacerbated longstanding ones, …

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Hims & Hers & Carbon Health Partner to Expand Care Options for California Customers

What You Should Know: – Hims & Hers & Carbon Health partnership adds the seventh U.S. state to the Hims & Hers provider network, which enables seamless care for a wide range of conditions. – Collaboration advances Hims & Hers efforts to transform healthcare by adding another high-quality provider to its growing network of provider …

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Revenue Cycle Management Company nThrive Rebrands as FinThrive

What You Should Know: – Healthcare revenue cycle management platform provider nThrive today announced it has rebranded, FinThrive™, which will be formally launched through a pending rebrand.  The new name signals the Company’s intention to break the cycle of inefficiency associated with traditional RCM technologies, while designing a modern software approach that empowers stakeholders across healthcare’s …

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What The Finance Industry Can Teach Healthcare About Digital Transformation

Mike Serbinis, Co-Founder and CEO of League The COVID-19 pandemic feels like a once-in-a-lifetime event for those of us involved in healthcare, but the patterns of how the crisis affected our industry feel familiar. Stop me if you have heard this before: incumbent players in a broad industry made very slow and fragmented technological advances …

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How Azure cloud helps providers and payors personalize patient and member experiences

A mom wakes up in the morning to find out that her young son feels sick. She takes his temperature and pulse on her smart watch, which is connected to her health system’s patient app on her smartphone. Sure enough, he has a high fever and his heart rate is elevated. The app, connected with …

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How Azure cloud helps providers and payors personalize patient and member experiences

A mom wakes up in the morning to find out that her young son feels sick. She takes his temperature and pulse on her smart watch, which is connected to her health system’s patient app on her smartphone. Sure enough, he has a high fever and his heart rate is elevated. The app, connected with …

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Early Use of Diabetes Technology Drives Better Patient Outcomes in Kids

David Maahs, MD, Division Chief of Pediatric Endocrinology, Stanford Children’s Health A recent study from Stanford found that pediatric patients with rapid access to continuous glucose monitoring soon after a type 1 diabetes diagnosis had healthier blood sugar values than an earlier group of patients who weren’t given the monitors near the time of diagnosis.  …

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Canopy Launches Out of Stealth with $13M for Intelligent Care Platform for Oncology

What You Should Know:  – Today,  Canopy announced it is launching out of stealth with $13 million in funding to work with leading oncology practices all over the country to help deliver high-quality care to cancer patients when they aren’t in the doctor’s office. – Canopy works with leading oncology practices nationwide to drive the …

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Ease of Access: Applying the “911” Principle Across Healthcare

Mandana Varahrami, Chief Product Officer, CipherHealth The fastest way to access healthcare in the United States isn’t through a primary care physician or urgent care or orchestrated referrals processes. It comes through three taps of a button: Nine, one, and one.  Dialing 911 during a medical emergency is a straightforward process: Callers are routed to …

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5 benefits of automating prior authorizations

A recent survey by Experian Health* found that obtaining prior authorization for healthcare items and services remains one of the biggest administrative pain points for healthcare providers. The complex process is made more challenging by continuously changing payer guidelines. That’s why automating prior authorizations may be the solution. Prior authorizations are the process by which …

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6 strategies on how to increase outpatient revenue

Clinical advances, consumer demand and payer pressure are driving growth in outpatient care, which continues to attract attention as a lower-risk, lower-cost revenue stream for healthcare providers. New technologies allow for less invasive procedures and quicker recovery times, so patients can avoid lengthy hospital stays – and the higher out-of-pocket costs that come with them. …

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How Support Automation Enhances Clinical Trial Management

David Karandish, CEO of Capacity The life of a clinical study relies on data from documentation, meetings, emails and calls; all of which can be overwhelming for patients, clinical trial teams and associates. Although mundane, documenting, executing and collecting data is crucial to move a trial from phase to phase. Clinical trial teams face a …

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How Support Automation Enhances Clinical Trial Management

David Karandish, CEO of Capacity The life of a clinical study relies on data from documentation, meetings, emails and calls; all of which can be overwhelming for patients, clinical trial teams and associates. Although mundane, documenting, executing and collecting data is crucial to move a trial from phase to phase. Clinical trial teams face a …

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Why Medicaid Programs Need to Update Their Information Systems

Brett Furst, President, HHS Technology Group You don’t have to be a news junkie or political aficionado to know that state unemployment information systems massively failed during the COVID-19 pandemic at a time when they were most desperately needed. Overwhelmed by a rush of newly laid-off workers, websites crashed and timed out while phone lines …

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89% of eligible COVID-19 patients who didn’t receive ECMO died at US hospital

Most (89.1 percent) adult COVID-19 patients who were eligible for but didn’t receive extracorporeal membrane oxygenation owing to a lack of resources during the peak of the pandemic died in the hospital, even though they were young and had few underlying health issues, according to findings published Feb. 24 by the American Journal of Respiratory …

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‘We can’t punish our way to safer medical practices’: 2 experts on criminalization of medical errors

Healthcare workers are burned out and exhausted from juggling pandemic-related stressors and additional burdens linked to workforce shortages for more than two years. These issues pose serious consequences for employees and patients, as numerous studies link clinician burnout and stress to an increased likelihood of medical errors. 

Current Health and Zoom Partner to Enable Equitable Care in the Home

What You Should Know: – Current Health – a care-at-home technology platform that was recently acquired by Best Buy – announced a new integration with Zoom, which will allow patients to more easily connect with their care teams, regardless of bandwidth connectivity or language barriers. – As part of the partnership, Zoom will provide Current …

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Story Health Secures $22.6M for AI-Driven Virtual Specialty Care Platform Across Cardiology

What You Should Know: – Story Health, a health technology and services company that extends specialty care into patient’s homes raises $22.6M in Series A funding co-led by Northpond Ventures and B Capital Group. The round also included participation from new investor LRVHealth and existing investors Define Ventures and General Catalyst, bringing the company’s total …

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