Archive


Category: Patient Engagement

  • M&A: Babylon Acquires Patient Engagement Solution DayToDay Health

    What You Should Know: – Babylon (NYSE: BBLN) acquires patient engagement platform DayToDay Health (“DayToDay”) to provide Babylon members with DayToDay’s digital-first, highly engaging programs and clinical services prior to and following scheduled surgeries, major health events like childbirth, and following diagnosis of chronic conditions. – Financial details of the acquisition were not disclosed. Enhancing […]

  • Using personalized healthcare marketing strategies to boost patient retention

    As patient expectations shift, providers that offer a personalized healthcare marketing experience will be more likely to attract and retain satisfied consumers. The pandemic accelerated this shift. As a result, the traditional ways of healthcare marketing are starting to fall short. For example: A healthcare marketing strategy that’s designed for an “average consumer” results in […]

  • How to rethink healthcare engagement in 2022

    In the post-pandemic world, care teams–from providers to insurers – must increase personalization and reduce complexity to empower consumers to engage more in their health and drive better care outcomes.

  • Patient engagement processes: the pharmaphorum podcast

    This episode of the pharmaphorum podcast is the second in a limited series focused on patient engagement that’s being led by clinician, consultant and patient advocate, Mark Duman. Joining him to discuss the importance of patient engagement are Johnson & Johnson’s global patient engagement leader Katherine Capperella, Novartis’ head of patient engagement Mark Boutin, and […]

  • Healthcare choice dies in walled gardens

    Unless we’re careful, digital health will go down the same path as our legacy health systems as the rush to compete prompts consolidation that misaligns incentives.

  • From patient engagement to patient centricity

    Words matter. In the pharma industry, “patient engagement” and “patient centricity” might seem like interchangeable bits of corporate jargon. But the difference between them is not like the choice between “agreeing” and “aligning” or “getting together later” and “taking this offline.” Going from the vital activity of patient engagement to the more encompassing state of […]

  • Northwell Health to Launch Enterprise Patient Engagement Platform at Clinical Sites

    What You Should Know: Northwell Health and Playback Health sign multiyear deal to launch patient engagement platform at clinical sites across health system. Northwell Health, New York State’s largest health care provider and Playback Health, a software technology company dedicated to helping care providers build deeper, more meaningful connections with their patients, today announced a multiyear agreement to […]

  • What does the connected generation (Gen C) expect from providers?

    As the digital healthcare revolution takes hold, do assumptions about a generation gap still hold true? Do Millennials and Gen Z have different expectations of healthcare providers compared to Baby Boomers and Gen X? In today’s hyper-connected world, the differences are a matter of degree. We’re all Gen C now. Futurist Brian Solis coined the […]

  • Unlocking digital MSK for providers

    Recent advances in technology have created an opportunity for traditional providers to overcome these hurdles and deliver virtual PT in a way that is convenient for both patients and frontline clinicians and has a high degree of clinical integrity.

  • Alleviate the healthcare staffing crisis with automation

    After more than a year of stop-and-start elective services, providers are ready to cut through the backlog and help patients get their healthcare back on track. Unfortunately, growing staff shortages mean many providers are struggling to meet consumer demand. Unemployment may be falling overall, but the number of people employed in healthcare dropped by more […]

  • Fishawack Health welcomes expert-led dermatology initiative FIDE to its group

    KNUTSFORD, United Kingdom — Fishawack Health welcomes FIDE, an independent organization providing its clients with insight from clinical key opinion leaders in inflammatory dermatology [Image: From left, FIDE Directors Richard GB Langley, MD; Richard Warren, MD, PhD; Kenneth B Gordon, MD; Bruce E Strober, MD, PhD] November 10, 2021, UK. Fishawack Health, the leading commercialization partner […]

  • Expert Q+A: how top providers are using digital patient recruitment tools

    Mass relocations during the pandemic caused seismic shifts in healthcare markets. With millions of Americans moving and reshuffling to be closer to family or take advantage of remote working opportunities, healthcare providers have extra work on their hands to ensure their patient base holds steady. Some attrition is inevitable; however, as more patients relocate, providers […]

  • Patient engagement strategies: the pharmaphorum podcast

    This episode of the pharmaphorum podcast is the first in an occasional series focused on patient engagement that’s being led by Mark Duman, a clinician, consultant and patient advocate. Here he takes a helicopter view of patient engagement in a discussion with MSD’s European lead for patient innovation Paul Robinson, that’s moderated by pharmaphorum’s former […]

  • Joining forces can benefit both patients and pharma companies  

    By engaging in a dialogue, patients and pharma companies can have a mutually beneficial relationship, Health Union’s Jack Barrette said at HLTH’s patient engagement track, hosted by MedCity News. Not only can patients help mold clinical trials, but they can help companies improve their patient education efforts.

  • The Post-COVID-19 Patient Journey: What’s next for healthcare?

    COVID-19 transformed the patient journey, and it’s clear when we evaluate every step. Data and technology gave patients the convenience, flexibility, and control to get care on their terms, and these changes will be here to stay. From marketing to scheduling to payments and more – providers and payers have ample opportunities to respond to […]

  •  Why Virgin Pulse bought Welltok

    The merger of the two patient engagement companies will create an organization with more than 2,000 employees. The deal would expand Virgin Pulse’s channels for communicating with patients and help it expand into some new markets. 

  • What’s on the agenda for ENGAGE at HLTH?

    MedCity News has collaborated with HLTH to present a patient engagement track as part of the HLTH conference from October 17-20, fittingly called ENGAGE at HLTH. Check out the panel discussions for this exciting track.

  • THCB Spotlights: Dan Goldsmith and Jennifer Goldsmith, Tendo

    Today on THCB Spotlight, Matthew sits down with Tendo’s CEO, Dan Goldsmith, and President, Jennifer Goldsmith. Tendo is in the patient engagement space, and Jennifer tells us about the vision behind the company – to become that trusted connection between patients, clinicians, and caregivers via software that creates a seamless and consumer-driven experience throughout that […]

  • Automated prior authorization: getting patients the approved care they need

    This is the fourth in a series of blog posts that will highlight how the patient journey has evolved since the onset of COVID-19. In this post, we address the fourth step – prior authorizations, and helping your patients get the approved care they need. This series will take you through the changes that impacted […]

  • COVID-19 Highlights an Acute Need for Digital Patient Intake Solutions

    This is the third in a series of blog posts highlighting how the patient journey has evolved since the onset of COVID-19. Explore how digital patient intake solutions are transforming the registration process – presenting patients with self-service options and providers with an automated and more efficient process. To read the full white paper, download […]

  • The future is digital – reimagining patient engagement

    Interactive patient systems provide a path forward, bringing much-needed efficiency to day-to-day operations for our caregivers, and providing patients and families with the comfort and information they need during one of the most difficult times in history. 

  • Patient Self-Scheduling as a Competitive Advantage – Interview with the Expert

    The rising popularity of virtual care seems to be extending itself into other areas of patient experience, including a re-energized consumer preference for digital self-scheduling. In fact, McKinsey & Company reports that telehealth visits and utilization are 38x higher than pre-COVID-19 levels (July 2021). Meanwhile, Experian Health’s State of Patient Access 2.0 survey, released in […]

  • Healthcare Leaders: The Importance of Embracing Patient Engagement

    Carina Edwards, CEO of Quil We are incredibly lucky to live in a historically connected world. The internet, smartphones, and technology of all kinds have brought people together in ways unimaginable just a few decades ago. These massive communications paradigm shifts have also left their mark on medicine, although in an unpredictable way. One of […]

  • How 24/7 self-scheduling can improve the post-pandemic patient experience

    This is the second in a series of blog posts that will highlight how the patient journey has evolved since the onset of COVID-19. This series will take you through the changes that impacted every step of the patient journey and provide strategic recommendations to move forward. In this post, we explore how 24/7 self-scheduling can […]

  • Reducing low-value care starts by understanding its drivers

    There is no single driver of low-value care — providers, systems, and patients all play a role. But with the right tools, stakeholders can work together to re-align incentives and transform our healthcare delivery system into one that prioritizes value, eliminates waste and leads to better overall patient outcomes.

  • 4 ways to strengthen digital patient access

    In November 2020, Experian Health conducted a survey to capture consumer and provider attitudes regarding patient access. At the height of the pandemic, patients welcomed telehealth services and maintained their distance from hospital waiting rooms. Providers scrambled to implement and provide digital services that would help them maintain quality care for their patients. In June […]

  • 4 data-driven healthcare marketing strategies to re-engage patients after COVID-19

    This is the first in a series of blog posts exploring how the patient journey has transformed as a result of COVID-19. This series will take you through the changes that impacted every step of the patient journey and provide strategic recommendations to move forward. In this post, we explore the role of healthcare marketing […]

  • CMS to fund 60 ACA navigator orgs next year

    CMS will provide $80 million to 60 organizations that train ACA navigators — who help consumers find coverage on the federally funded marketplaces — in the 2022 plan year, up from 30 organizations that received $10 million this year.

  • How COVID-19 changed the patient journey: A call for digital transformation

    COVID-19 changed every aspect of the patient journey – placing unprecedented demands on the healthcare system and accelerating the need for digital transformation industry-wide. Telehealth, touchless engagement, and self-service scheduling became the new normal; however, this created new stress on operations, administration, and finance. While this new normal comes with many challenges, data and digital […]

  • Amplifying the patient voice for better engagement, recruitment and retention

    Everyone is familiar with the phrase ‘patient-centricity’ but, where it might once have been seen as a ‘checkbox exercise’, it has gained preeminent status in the era of COVID-19, says Prime Global’s Ross Jackson. The pandemic has transformed many aspects of our industry and one area that change has come to is patient engagement within […]

  • The State of Patient Access 2.0: 4 opportunities to strengthen the digital experience

    “93% of providers say creating a better patient experience remains a top priority, up 3% from last year.” – Experian Health’s State of Patient Access, June 2021 Download now In November 2020, we surveyed patients and providers for their sentiments on how patient access changed because of the pandemic. During this time, patients welcomed the […]

  • Boost vaccination rates with frictionless self-scheduling

    It’s time to accelerate the pace of COVID-19 vaccinations. Healthcare experts are increasingly concerned about the rapid spread of the highly contagious delta variant, which now makes up over 83% of COVID-19 cases. This variant is estimated to be 60% more transmissible than previous strains, and while vaccination doesn’t eliminate the risk, it does reduce […]

  • Boost vaccination rates with frictionless self-scheduling

    As the country strives to ramp up the pace of COVID-19 vaccinations, providers need to take new approaches to drive registration volume. Healthcare experts are increasingly concerned about the rapid spread of the highly contagious delta variant, which now makes up over 83% of COVID-19 cases. This variant is estimated to be 60% more transmissible […]

  • Self-service patient registration isn’t just for the pandemic

    Consumer-led care hit its stride during the pandemic. COVID-19 unlocked healthcare’s digital front door, giving patients more control over how and when they schedule and manage appointments. Unfortunately, while digital patient access has made navigating the healthcare system more convenient and flexible in many ways, consumers are discovering that one of the more frustrating aspects […]

  • Automating authorizations as patients return to care

    “The entire healthcare industry was turned upside down by the pandemic. Procedures were pushed back, insurance companies gave policy holders a lot of mixed information. It has been a mess.” This is what one healthcare executive told us when we surveyed patients and providers on the state of patient access, in June 2021. Changing prior […]

  • Oncology R&D: the patient insights we’re still missing, and how to catch up

    Imagine you are a pharma executive working in oncology R&D. The landscape is rapidly becoming more competitive and overcrowded. You are under pressure to bring solutions now, and for your entire career, you have been taught that things must be done a certain way. Patient engagement is viewed by many as a nice-to-have rather than […]

  • The inconvenient truth of convenience

    In an on-demand world, it may seem that convenience and speed are the only way to keep patients satisfied. But often competence is sacrificed at the altar of convenience.

  • All roads lead to the EHR

    While the avenues of care delivery keep growing with new technologies and include care away from the traditional office setting like telehealth, a patient’s electronic health record remains the backbone of that care – no matter how it’s delivered.  

  • Rescheduling COVID-deferred screening appointments with automated patient outreach

    More than 40% of patients surveyed skipped medical care in the early months of the pandemic, according to a recent study by researchers at the Johns Hopkins Bloomberg School of Public Health. Of those who needed care, 58% missed scheduled preventive care. Similar trends are observed in cancer screening, with appointments for breast, colorectal, and […]

  • Beyond the pandemic: digital patient intake is here to stay

    Will handshakes become a thing of the past? Will face masks become a regular feature of flu season? Will home-working remain popular, even after workplaces re-open? COVID-19 forced some abrupt behavior changes that challenged existing cultural norms, but as the pandemic subsides, how many of these adaptations will survive? For healthcare executives, the return to […]

  • Healthcare Marketing to New Residents

    More than 7 million households moved to a new county during the pandemic. Huge numbers of Americans deciding to escape busy urban centers is one unexpected side-effect of COVID-19 that’s hitting healthcare providers hard. According to a Pew Research Center study, more one in five relocated during the pandemic or know someone who did. More […]

  • Patient Experience 2.0: A Shift in Priorities Defined by A Year of the Pandemic

    Tim Dybvig, SVP of Patient Engagement at Experity The COVID-19 pandemic has upended the healthcare continuum within the past year, creating many roadblocks in the path towards high-quality care delivery. Amid these challenges, we have witnessed a significant shift in patient wants and needs, in addition to heightened demand for accessible, convenient clinical care. Notably, […]

  • Why relationships are key in rare disease patient engagement

    Real-world data is a vital part of rare disease drug development, but to get a true picture of patients’ unmet needs pharma should take a broader view of their lived experiences, says Xperiome’s Jeremy Edwards. It is difficult to get data on rare diseases and the people who live with them by their very nature. […]

  • Survey: 42% of Americans may not go back to in-person care this year

    Despite the ongoing Covid-19 vaccine rollout, a significant percentage of Americans say they are planning to delay care in 2021 or are unsure about in-person care, a new survey shows. Virtual visit options, insurance coverage and clear information on Covid-19 safety protocols are some of the factors that will drive provider selection this year.

  • Deep Dive: Market Access

    It’s fair to say this is the most interesting time ever for market access. Not only has COVID forced companies, governments and healthcare systems to work towards approving drugs and vaccines in record times, the sector is also facing an influx of digital therapeutics and advanced drugs that don’t fit neatly into existing access frameworks. […]

  • How Mobile Channels Improve Patient Engagement and Outcomes

    Jeanae DuBois, Chief Marketing Officer, Bitwise Technology Consulting The past year’s pandemic struck a painful blow to health organizations’ pre-COVID patient engagement efforts. A recent report detailed fewer patient visits amidst coronavirus fears and stay-at-home orders. People are simply not going into clinics to address non-COVID medical needs. The result is more serious health issues […]

  • 4 ways the pandemic has shaped healthcare

    While the long-term impacts of Covid-19 are still unfolding, here are four ways hospitals and health systems are beginning to understand the monumental impact of the pandemic on the healthcare industry.  

  • Leveraging comprehensive consumer data to improve healthcare collections

    Collections were tough even before COVID-19 hit. Provider’s bottom lines were already strained, and the high-deductible trend continued, putting patients on the hook for a bigger chunk of their medical bills. A highly volatile – but improving – employment environment hasn’t helped, and some patients’ ability to pay hasn’t kept pace with their growing financial […]

  • Cohere Health Raises $36M to Automate Prior Authorization Between Payers & Providers

    What You Should Know: – Boston-based health IT company Cohere Health has closed a $36 million Series B funding round led by Polaris Partners, with additional participation from new investors Longitude Capital and Deerfield Management, as well as existing investors Flare Capital Partners and Define Ventures. The round comes less than a year after the company launched, and only 3 months after […]

  • Q1 2021 Health IT/Digital Health PC/VE, M&A, IPOs/ SPACs Activity

    The first quarter of 2021 has been one of investor optimism as the vaccine rollout continues ahead of expectations and economic activity begins to accelerate in response.  Within the Health IT industry, the already strong investment and M&A trends seen in 2020 have only accelerated.  Over the course of the quarter, we observed $7 billion in private […]

  • Why the Digital-First, Patient-Centered Care is Critical to Healthcare

    Michael D. Robinson Vice President, Healthcare North America at VMware In the turmoil of one of the hardest years the healthcare industry has experienced, many healthcare organizations innovated nearly overnight, transforming bedside tablets into virtual care providers and parking garages into field hospitals. Through the help of agile, flexible technology, healthcare has empowered providers to […]

  • Time and Goals Should Drive Your Post-COVID-19 Care Management Strategy

    Jessica Scruton, BSN, RN, CCM, VP of Clinical Transformation for Lightbeam Health Solutions COVID-19 forced many health systems to reassess and reconfigure their care management processes and staffing models so that clinicians could better manage more of their acute, complex, and otherwise healthy patients remotely to limit in-person care.  During this time, health systems likely […]

  • Does Telemedicine Impede or Help the Patient-Centered Medical Home?

    Traditional patient care patterns have been radically altered by the COVID-19 pandemic. And after more than a year of disruption, it’s doubtful that everyone will revert to those patterns after the pandemic. New habits have been formed, and consumers are more willing to pursue the path of least resistance in obtaining care, such as opting […]

  • MEDITECH, WELL Health Partner to Enhance Digital Patient Engagement

    What You Should Know: – MEDITECH recently announced Expanse Patient Connect, powered by WELL Health, a contemporary, mobile solution enabling bidirectional, communication between healthcare organizations and their patients. Available through the MEDITECH Cloud Platform, the solution leverages WELL Health’s automated patient interaction functionality to improve provider efficiency and keep patients and their families connected to their care […]

  • Driving member engagement with health plan data analytics

    As Spotify and Amazon can attest, digital technology plus personalization is a winning formula. Consumers want anytime-anywhere access to the services and products they enjoy, without having to sift through irrelevant information. They want tailored recommendations that will make their life easier. More than eight in ten consumers say they’re more likely to choose businesses […]

  • Oneview Healthcare Launches Cloud-Based Virtual Care Experience Platform

    What You Should Know:  – Oneview Healthcare collaborated with long-time client, NYU Langone Health, to roll out a virtual patient engagement platform in response to the challenges of the COVID-19 pandemic.  – CXP Cloud Enterprise powered by Microsoft Azure technology with the use of Samsung tablets, helps engage patients, reduce non-clinical demands on care teams […]

  • 3 Barriers Stalling AI Adoption in Revenue Cycle Management

    Kenya Smith, Healthcare Solution Marketing Manager at ABBYY AI technology is quickly evolving and already surpassing human decision-making in certain instances; sometimes, in ways, we can’t explain. While many are alarmed by this, AI is producing some of the most effective and dramatic results in business today.  Adoption of AI in healthcare is growing, but […]

  • Q&A: Optimize reimbursements by submitting cleaner claims

    Many thought the end of COVID-19 was in sight with the availability of a vaccine, and while that is somewhat true, an entirely new set of issues has arrived: how to properly administer and manage the vaccine. Now that a COVID-19 vaccine is approved and underway, providers need to execute a medical billing and coding […]

  • Success at a glance: COVID-19 vaccine scheduling

    You may also like: Supercharge your COVID-19 vaccine management plan with digital solutions “Experian Health’s ability to move quickly and adapt their self-service platform to schedule vaccines for patients has been an invaluable improvement not only for our operations, but to the patient experience. The power to schedule the vaccine’s second dose after the first […]

  • 3 ways to improve the patient experience with online scheduling

    Take a poll of any healthcare facility’s visitors, and the majority will tell you they’d like to book appointments online. When Experian Health surveyed more than 860 consumers in late 2020 for its patient access trends survey, 78% of those surveyed said they wanted to schedule their own appointments, at any time of day or […]

  • Patient involvement in trial design: looking to the future

    COVID-19 has transformed the way we think about patient participation in trial design – but there are still many barriers to overcome in improving engagement. Speakers at the NIHR’s recent virtual event for the pharma industry discussed best practices for bringing patient insights into research. The pandemic has forced the industry to embrace virtual patient […]

  • Why A Smart Command Center Requires A Health Cloud Platform

    Dr. David Nace, Chief Medical Officer at Innovaccer Aviation, military, NASA, or even utilities like the New York Power Authority—almost all high-consequence, complex organizations have one thing in common: a command center. The concept of a command center or a ‘war room,’ or ‘air traffic control’ has been around for a while. Command centers help […]

  • Provider perspectives on the state of patient access

    Providers know they need to improve their digital front door to withstand the financial impact of COVID-19, but change can feel risky, especially with so much uncertainty. Experian Health’s recent patient access survey offers a glimpse of what patients hope the digital front door will look like in 2021 and beyond. But what do providers […]

  • Q&A: Engaging patient segments with convenient, secure scheduling solutions

    Read the previous blog post in this Q&A series on segmenting patient populations for the COVID-19 vaccine. There are a lot of unknowns in the COVID-19 vaccine management process, which makes the rollout and administration of this vaccine even more challenging. Many providers are in the dark about how many vaccines they will get, they […]

  • Innovative, Non-Invasive Technologies Advanced Earlier Detection & Monitoring of Liver Disease

    Jon Gingrich, CEO, Echosens North America Leveraging technological advances to facilitate new ways of engaging patients and integrating non-invasive technology into a liver disease program not only serves to improve individual outcomes and reduce costs but also strengthens the financial performance of health systems and provider organizations that include this approach to testing. At a […]

  • Q&A: Segmenting your patient population for the COVID-19 vaccine

    While the various waves of vaccine priority may be largely defined, the ability for many providers to segment their patient populations based on those designations isn’t always simple. Without accurate data, there’s a risk that some vulnerable patients will be missed out. We interviewed Mindy Pankoke, senior product manager at Experian Health, about the challenges […]

  • How to Optimize Your Healthcare Practice with Advanced Technology Solutions

    Terrence D. Sims, President of Strategic Growth and Marketing, Raintree Systems As COVID-19 continues to influence patient behaviors and causes providers to reevaluate how they operate their businesses, healthcare practices all around the world started looking for solutions that emphasize clinical efficiencies, elevate patient revenue cycle management, as well as feature enhanced reporting, and analytics […]

  • Innovaccer Reaches $1.3B Valuation, Launches Health Cloud Platform

    What You Should Know: – Innovaccer closes Series D round of growth capital bringing Innovaccer at a total valuation of $1.3 billion. – In addition, the company has launched the Innovaccer Health Cloud, a platform as a service that combines the company’s Data Activation Platform and application suite with an extensive set of platform services […]

  • Patient perspectives on the state of patient access

    How has the pandemic affected consumer attitudes around patient access? What do consumers want when it comes to accessing care? These are the questions providers must answer if they are to survive the pandemic and lay the groundwork for future financial success. Experian Health’s recent patient access survey offers a glimpse of what patients hope […]

  • 11 Best Practices of a Successful Care Model Transformation Plan

    Moha Desai, Principal, Healthcare Strategy & Transformation  Health systems across the country will require a plan to react to government deep spending cuts and revenue shortfalls due to the COVID-19 pandemic. Hospital services have seen a significant downturn in demand in 2020, and the recent resurgence in cases has led to further decreases. The public […]

  • Vytalize Health Acquires Patient Financial Experience Platform MedPilot

    What You Should Know: – Vytalize Health acquires patient financial experience platform MedPilot to accelerate data-driven engagement technology to its ACO’s Medicare population. – An alumnus of the Cedars-Sinai Accelerator, MedPilot’s platform has already helped over 1 million patients to date and boasts a 97% patient satisfaction score.   Vytalize Health, a leading provider of value-based […]

  • Compete with urgent care with online self-scheduling

    The number of urgent care facilities in the United States has topped 9,000 as of November 2019. The popularity of both urgent care centers and retail clinics is driven mainly by patients’ desires for more convenient, flexible and affordable access to care. Frustrated with long waits and inconvenient appointment times, more patients forego or completely […]

  • Report: 40% of chronically ill Americans delayed care during pandemic

    As of September 2020, about a third of Americans said they delayed or avoided medical care due to the Covid-19 pandemic, according to a new report. That figure shoots up to 40% among Americans with chronic conditions, which means providers need to work harder to assuage patient fears, the authors wrote.

  • Supercharge your COVID-19 vaccine management plan with digital solutions

    If President Biden’s two trillion-dollar stimulus package is approved by Congress, support will include funding for a national vaccination program. While the arrival of the vaccine is an immense relief, the logistics for rolling it out across the country present a major challenge. Even at a rate of one million shots administered per day, it […]

  • A Patient Engagement Strategy Needs to Deliver a Holistic Experience

    Chris Evanguelidi, Director, Enterprise Healthcare Market for Redpoint Global Inc. Researchers from Johns Hopkins published a study in October on the impact of the pandemic on health care delivery. Among its findings, the data show a 21.4% decrease in primary care visits in Q2 of 2020, compared against the average volume of Q2 visits for […]

  • 10 ways to schedule your patients effectively

    Consumers today want more flexible and convenient access to care, preferably through the self-service experience they are accustomed to in other areas of their lives. To answer this call, providers are turning to online self-scheduling, which allows patients to book an appointment with the provider of their choice any time of day or night via […]

  • GetWellNetwork Acquires Consumer Engagement Platform Docent Health

    What You Should Know: – GetWellNetwork is acquiring Docent Health, a digital health company. Docent provides a patient engagement platform used by healthcare organizations to coordinate personalized care at scale through AI-enabled communication technology. – The acquisition advances GetWellNetwork’s mission to empower patients and families to be more active participants in their care, and extends […]

  • The vaccine race

    We are witnessing a race in the vaccine rollout. A race towards the light at the end of a tunnel and a race which will likely define the next few years, according to Dr Charles Alessi, chief clinical officer at HIMSS. 

  • mPulse Mobile Acquires Digital Health Engagement Company The Big Know

    What You Should Know: – mPulse Mobile, the leader in conversational AI solutions for the healthcare industry, will acquire The Big Know, a prominent digital health company transforming how healthcare educates consumers. – A deeper entrenchment in the streaming age and shifting consumer expectations demand a shift in the healthcare industry’s approach to care delivery and […]

  • IoMT Is Improving Patient Access: We Must Avoid Creating New Barriers

    Heidi Sveistrup, CEO at Bruyère Research Institute Elza Seregelyi, Director at L-SPARK The Internet of Medical Things (IoMT) is changing the face of healthcare and has the potential to significantly improve patient access as well as system efficiencies. The adoption of telemedicine, for example, spurred on by the Covid-19 pandemic, has spread rapidly.  Forrester revised […]

  • Four strategies to optimize patient collections

    Experian Health products referenced in this blog post: Patient Financial Clearance Coverage Discovery Collections Optimization Manager Healthcare may be historically more recession-resistant that other industries, but the COVID-19 pandemic has left many providers hurting financially, as many patients struggle to pay their bills. Patient collections were already a challenge, with declining Medicaid coverage and rising […]

  • The future of patient access: digital front door

    Experian Health products referenced in this blog post: Patient Engagement Solutions Patient Scheduling Precise ID Patient Payment Estimates Patient Payment Solutions To access more insights and trends, download the entire white paper:  The State of Patient Access: 2021 How has the pandemic affected consumer attitudes toward patient access? What kind of digital experience do consumers […]

  • Nuance Launches AI-Powered Patient Engagement Virtual Assistant Platform

    What You Should Know: – Nuance Communications, Inc. launched an AI-powered patient engagement virtual assistant platform to transform omnichannel digital experiences for patients. – Healthcare provider organizations can now deploy a single, common cloud-based platform to support their entire patient journey across engagement channels using Nuance’s market-leading Intelligent Engagement AI technology – The launch comes […]

  • Why A Patient-First Strategy for Specialty Rx Pharmacists Is Critical to Optimize Outcomes

    Dr. Brandon Salke, PHARM.D, Pharmacist-in-charge, Optime Care One of the biggest challenges for biopharmaceutical companies of rare and orphan disease patient populations is optimizing disease management in a way that enhances the patient journey and improves outcomes. As these companies seek innovative solution partners, a patient-first approach that offers specialty Rx pharmacist expertise is critical […]

  • Success at a glance: finding unidentified coverage

    It is estimated that 30-50% of denied claims occur on the front end during the patient access process, namely during registration, authorization and eligibility. Unfortunately, manual patient intake processes contribute to these denials, and ultimately, the bottom line, staff productivity and the patient experience take the hit. Banner Health chose to automate its patient access […]

  • Xealth’s CEO Shares Impact of Digital Health in 2020 and What’s Ahead in 2021

    Mike McSherry, CEO & Co-founder of Xealth HIT Consultant sat down with Mike McSherry, CEO, and co-founder of Seattle-based digital prescription platform Xealth to discuss digital health lessons learned in 2020 and what we can expect in 2021. As Xealth’s CEO, Mike also works with Duke Health, UPMC, Atrium Health, and The Froedtert & the […]

  • 30 Executives Share Top Healthcare Predictions & Trends to Watch in 2021

    As we close out the year, we asked several healthcare executives to share their predictions and trends for 2021. Kimberly Powell, Vice President & General Manager, NVIDIA Healthcare Federated Learning: The clinical community will increase their use of federated learning approaches to build robust AI models across various institutions, geographies, patient demographics, and medical scanners. The sensitivity and […]

  • Patient-First Model: High Tech Meets High Touch for Individuals with Rare Disorders

    Donovan Quill, President and CEO, Optime Care Industry experts state that orphan drugs will be a major trend to watch in the years ahead, accounting for almost 40% of the Food and Drug Administration approvals this year. This market has become more competitive in the past few years, increasing the potential for reduced costs and broader patient accessibility. […]

  • M&A: EverCommerce Acquires Healthcare Communication Platform Updox

    What You Should Know: – Service commerce platform EverCommerce acquires Dublin, OH-based Updox, a healthcare communication platform for in-person and virtual care. –  The acquisition expands EverCommerce’s health services portfolio and enables the companies to further their shared goal of simplifying the business of healthcare and facilitating the growth of healthcare practices. Today, EverCommerce, a […]

  • M&A: Kyruus Acquires HealthSparq from Cambia Health Solutions

    What You Should Know: – Kyruus is acquiring HealthSparq from Cambia Health Solutions, a family of more than 20 companies working to make healthcare more economically sustainable and efficient for people and their families. – HealthSparq is a healthcare guidance and transparency technology company serving the health plan market. – With the acquisition, the combined […]

  • ConsejoSano raises $17M, prepares for vaccine rollout  

    ConsejoSano, a patient engagement platform that works with several of the large insurers, raised $17 million in series B funding. The startup’s focus is to better communicate with patients based on their cultural background.

  • Technology brings care to home for chronically ill patients

    At Geisinger in Pennsylvania, a pilot program to bring care to the homes of older patients with complex healthcare needs has shown a 35% reduction in visits to the emergency department visits, a 40% drop in hospital admissions and an average annual savings of nearly $8,000 per patient.

  • How to close gaps in care with automated patient outreach

    Scheduling an appointment shouldn’t be complicated. Yet too often, patients are left to figure out their next move alone, with just a single phone number to call. Frustrated and confused, patients may drop out of the scheduling process entirely or miss the appointments they’ve already booked. Missed appointments can lead to critical gaps in care, […]

  • Elation Health Nabs $40M for Clinical-First Solution to Power Independent Primary Care

    What You Should Know: – Elation Health, which provides an easy-to-use and affordable clinical technology platform for more than 7 million independent primary care clinicians serving 14M+ patients – including an EHR raises $40M in Series C funding from Al Gore’s sustainable investment firm, Generation Investment Management. – Elation’s API-enabled platform also allows organizations to […]

  • With telehealth, one size won’t fit all

    Mature health systems recognize the importance of context and design virtual care programs accordingly: Telehealth looks different for millennials and retirees, rural and urban patients and population groups with fundamentally different healthcare needs.

  • 2021 Patient Experience Predictions

    As 2020 draws to a close and headlines hint that the end might finally be in sight for the pandemic, the healthcare industry is considering COVID-19’s legacy. The sudden shift to contactless care, financial consequences of widespread social distancing measures and changing expectations of the patient experience have upended the world of healthcare and health […]

  • How to improve collections and patient satisfaction with contactless payments

    How did Starbucks lose $1.2 billion in sales during the pandemic, but still exceed revenue expectations in the last quarter? The answer lies in contactless mobile payments. By making it possible for coffee lovers to pre-order and pay for their morning cappuccino through a mobile app, the company was able to offer a safe and […]

  • Healthcare M&A: DAS Health Acquires Randall Technology Services

    What You Should Know: – DAS Health Ventures acquires healthcare and managed IT company Randall Technology Services (RandallTech). – This acquisition adds Allscripts® PM and EHR solutions to the DAS portfolio of supported products, and DAS Health has now added additional staff in Texas that will create opportunities for greater regional support of its entire […]

  • WELL Health raises $45M, taps former Haven exec as new senior VP

    The company, a facilitator of patient-clinician communication, plans to use the funds to bring new features and capabilities to market, as well as build strategic partnerships. It has also added Dr. Dana Gelb Safran as senior vice president of value-based care and population health.

  • 3 steps for comprehensive patient collaboration

    Janssen’s Daniel de Schryver tells us why it’s time to give patients a permanent seat at the table and improve health outcomes through patient-pharma dialogue. I’m struck by just how much we thrive when we share a common purpose; when – as a society, a group or a family unit – we work together to […]

  • Microsoft Launches Dedicated HealthTech Startup Program in India

    What You Should Know: – Microsoft launches a dedicated HealthTech Startup Program and partners with startup incubator Social Alpha to accelerate the growth of healthtech startups in India. – Selected startups into the program will benefit from focused healthcare industry teams, co-innovation and collaboration, and Microsoft AI for healthcare. Today, Microsoft has announced the launch […]

  • Success at a glance: patient-centric collections

    With high-deductible health plans, larger out of pocket costs, and confusion about medical costs in general, it’s no surprise that patients today face increased financial responsibility. Unfortunately, the current pandemic has introduced an entirely new level of financial responsibility and uncertainty for both patients and providers. Like many provider organizations across the country, Yale New […]

  • Increasing patient engagement with UK clinical trials

    Pharmaceutical companies often struggle to actively involve patients in the design phase of clinical trials but doing so can have huge benefits for the sustainability and success of research. It can help address well established issues with studies, such as patient recruitment and retention, as well as reducing the need for additional trial protocol amendments. […]

  • Change Healthcare Unveils Social Determinants of Health Analytics Solution

    What You Should Know: – Change Healthcare launches national data resource on social determinants of health (SDoH) for doctors, insurers and life sciences organizations to better understand the connection between where a person lives and how they live their life to the care a patient receives and their health outcome. – 80% of U.S. health […]

  • Intermountain Adds Omada’s Diabetes Prevention Program to At-Risk Patients

    What You Should Know: – Omada’s diabetes prevention program will be available to Intermountain’s at-risk patient population as part of a limited engagement in 2020 and 2021. – Omada’s diabetes prevention program is personalized to meet each participant’s unique needs as they evolve, ranging from diabetes prevention, type 2 diabetes management, hypertension, behavioral health, and […]

  • Providence Taps Nuance to Develop AI-Powered Integrated Clinical Intelligence

    What You Should Know: – Nuance Communications, Inc. and one of the country’s largest health systems, Providence, announced a strategic collaboration, supported by Microsoft, dedicated to creating better patient experiences and ease clinician burden. – The collaboration centers around Providence harnessing Nuance’s AI-powered solutions to securely and automatically capture patient-clinician conversations. – As part of […]

  • Cerner introduces new texting capabilities

    The EHR vendor is integrating texting capabilities into its online portal to help streamline communications between providers and patients. The company collaborated with patient communication solutions provider WELL Health to offer this new feature.

  • WELL Health Integrates with Cerner’s Patient Portal to Simplify Patient Communication

    What You Should Know: – Cerner is striking a deal with patient communication hub company WELL Health to change its patient communication technology for its provider customers. – Through Cerner’s HealtheLife, the new capabilities will pull from a myriad of systems and apps to help improve communication and reduce administrative time for clinicians and staff. […]

  • Success at a glance: call center scheduling

    The manual process for fielding scheduling calls isn’t an easy one. Calls can take up to 20 minutes, and call center agents may have to comb through binders or spreadsheets of provider calendars and scheduling rules to book a single appointment. As a result, call center staff may only be able to place a handful […]

  • Are rapid progress and patient engagement mutually exclusive in a COVID-19 world?

    COVID-19 has sparked a flurry of research and discoveries are being made at an unprecedented rate – but patient participation cannot and should not be left behind in the rush, say leading voices. SARS-CoV-2 has demonstrated both the strengths and the weaknesses of the life sciences ecosystem, and it is now up to the sector […]

  • 4 Ways to Combat Hidden Costs Associated with Delayed Patient Care During COVID-19

    Matt Dickson, VP, Product, Strategy, and Communication Solutions at Stericycle COVID-19 terms such as quarantine, flatten the curve, social distance, and personal protective equipment (PPE) have dominated headlines in recent months, but what hasn’t been discussed in length are the hidden costs of COVID-19 as it relates to patient adherence.   The coronavirus pandemic has amplified […]

  • How RPA Can Help Get COVID-19 Vaccines to High-Risk Patients First

    Ram Sathia, VP of Intelligent Automation at PK While most of the public’s attention is focused on the horse race for an approved COVID-19 vaccine, another major hurdle lies just around the corner: the distribution of hundreds of millions of vaccine doses. In today’s highly complex and disconnected health data landscape, technologies like AI, Machine […]

  • How health plans can reduce ED visits and readmissions post-pandemic

    Visits to emergency departments (ED) dropped by 42% in the early months of COVID-19, according to the CDC. In pre-pandemic times, this might have been a positive sign. Two-thirds of ED visits are thought to be avoidable, with emergency care used as a safety net in the absence of access to more appropriate services. Excessive […]

  • Healthcare gets ready for a Starbucks and BOPIS revolution

    A few months ago, who would have thought that going into a hospital or clinic to meet with your doctor would be considered a high-risk experience? And yet, here we are. COVID-19 has forced the entire health care sector to adopt low-contact and contactless experiences for the safety of patients and caregivers alike – an […]

  • Florida Health System to Implement Fully Digital Patient Smart Rooms

    What You Should Know: – Healthcare innovators NCH Health Systems and eVideon, have partnered to transform the health systems’ patient rooms into an immersive digital experience. – eVideon’s Smart Room solution includes smart TVs, tablets, digital whiteboards, and more to be implemented across NCH hospitals to improve patient engagement, education, and entertainment. – The technology […]

  • Humana Taps Cohere Health to Modernize Prior Authorizations for Musculoskeletal Treatment

    What You Should Know: – Cohere Health partners with health insurer Humana to modernize the prior authorization process for musculoskeletal treatment across 12 states. – In addition, the company has closed an additional $10M in funding led by Flare Capital Partners and Define Venture, bringing the company’s total funding to $20M. Health insurer Humana has […]

  • 5 Trends Driving The Future of Healthcare Real Estate in 2020 & Beyond

    The COVID-19 pandemic has forever changed patient expectations for healthcare delivery, including offered services and health office operations. Although health systems have remained dynamic in adopting telehealth capabilities, their long-term capital, like real estate and supply chain management (SCM) protocols, have not adapted to match these expectations. Health systems must be aware of current trends […]

  • Patient acquisition and retention strategies to implement post COVID-19

    A consumer-first healthcare revolution has been simmering for years. Despite efforts to create more human-friendly services, the industry still lags behind other consumer-centric sectors. Patients want healthcare to be simple, convenient and on-demand, but a persistent lack of coordination, accessibility and affordability leaves many struggling to navigate the healthcare landscape with ease. Is this about […]

  • Success at a glance: online self-scheduling after hours

    “It’s important to provide our patients with the absolute best access channels to quickly and seamlessly connect with the care they need. Experian Health’s solution guides our patients to the right care and digitally connects them with a confirmed appointment.” – Kaci Husted, Vice President, Benefis Health System It’s shouldn’t come as a surprise that […]

  • Banner Health Taps Innovaccer’s Data Activation Platform to Power Digital Transformation

    What You Should Know: – Banner Health, one of the country’s largest non-profit healthcare systems, has partnered with Innovaccer for its digital transformation. – Banner Health will leverage the platform to create unified patient records that drive comprehensive, preventive, and whole-person care solutions for patients across the care continuum. Banner Health, one of the country’s […]

  • Corrona Acquires Virtual Patient Community HealthUnlocked

    What You Should Know: – Nationwide disease registry Corrona has acquired virtual patient community HealthUnlocked, creating a first-in-class patient experience ecosystem. – The acquisition will enable Corrona to expand its broad set of capabilities–ranging from highly granular and longitudinal structured data across eight registries. Corrona, LLC  (“Corrona”), a nationwide disease registry and is now the […]

  • Press Ganey Acquires Doctor.com, Acquires Majority Stake in Binary Fountain

    What You Should Know: – Press Ganey advances the healthcare consumerism movement with acquisitions of Doctor.com and a majority stake in Binary Fountain. – Expanded technology platform enables industry-leading management of providers’ online brand and seamless Web-wide patient acquisition and loyalty strategies. Press Ganey today announced the expansion of its market-leading health care consumerism platform […]

  • The benefits of online scheduling during a “twindemic”

    In previous winters, anyone struck by a sore throat or fever might assume they had flu, and head to bed with a hot drink and some painkillers. This year, the looming specter of COVID-19 could prompt those with flu-like symptoms to seek medical care instead. Combined with a likely second wave of COVID-19 cases as […]

  • Don’t miss our patient engagement conference ENGAGE at HLTH Oct. 15

    Patient engagement and experience were coming into focus as part of the overall transformation of healthcare, but the advent of Covid-19 has thrust it to the forefront. Hear from patients, providers, retailers, tech disruptors and others about why patient engagement is paramount.

  • Success at a glance: improved collections, part two

    While all hospitals and health systems will no doubt encounter revenue-specific challenges related to the pandemic, a solid foundation and targeted approach for improved collections can help speed up the road to recovery. In fact, it was Sanford Health’s unique approach to increasing patient collections that allowed it to both optimize collections during the pandemic […]

  • Success at a glance: improved collections, part one

    Before working with Experian Health, call center operations at Sanford Health were disparate and disjointed, with each call center operating on a different phone system with different carriers. While some centers saw high abandonment rates, others were waiting around for calls. Although Sanford attempted to create balance by placing accounts in a work queue, the […]

  • New Jersey Urology Launches First-Ever Urologic-Centric Epic EHR

    New Jersey Urology What You Should Know: –  New Jersey Urology (NJU) becomes the first urology-only group to launch a urologic-centric Epic electronic health record (EHR). – NJU is the largest urology practice providing complete urologic care and comprehensive individualized treatment at more than 60 convenient locations, including six state-of-the-art Cancer Treatment Centers. New Jersey […]

  • Value-Based Reimbursement Contracts Now Account for 26% of Hospital Revenue, KLAS Finds

    What You Should Know: – Value-based reimbursement (VBR) contracts now account for 26% of hospital revenue, according to a new report from KLAS research and CHIME. – Report reveals providers are looking first to their electronic health record (EHR) systems to drive PHM, and are most interested in investing in new healthcare information technology (HIT) […]

  • The importance of care coordination

    While providers diagnose and treat in the hospital, care coordinators go beyond the four walls of that facility, into the community, and meet patients where they are, both literally and figuratively.

  • How health plans can close more gaps in care with digital scheduling

    Four in ten Americans live with multiple chronic conditions. For these individuals, life is punctuated with physician appointments, visits to the pharmacy and referrals to different specialists. Their care should be coordinated with orchestral precision, but the reality is somewhat less harmonious. Snail-paced scheduling systems, poor communication and mismatched patient records can lead to a […]

  • Seniors navigating healthcare technology in a post-COVID world

    Products referenced in this article: Social Determinants of Health Patient Schedule Member Match Coverage Discovery Patient Financial Advisor Patient Payment Solutions With just a few clicks, patients can book appointments, speak to their doctor, access billing information and pay for care, all without leaving their homes. Online health services have been a lifesaver for many […]

  • Is COVID-19 another catalyst for price transparency?

    Few of us would buy a new car or TV without checking the price tag first. Why should our healthcare be any different? Yet this is exactly what many patients are forced to do when they need medical tests or treatment. Following the breadcrumbs on a provider’s website is a time-consuming and confusing way for […]

  • Three ways hospitals can support price transparency

    The regulatory requirements for price transparency are in full effect. The Centers for Medicare and Medicaid Services (CMS) is moving forward with the OPPS Price Transparency Final Rule (CMS-1717-F2), which states that hospitals must provide transparency that will help consumers understand medical costs and make informed decisions. At this point, it is recommended that hospitals […]

  • Improving patient intake during COVID-19 starts with patient experience upgrades

    Despite the majority of elective procedures being up and running again, patients are still keeping their distance. Nearly half of Americans say they or a family member have delayed care since the beginning of the pandemic, while visits to the emergency room and calls to 911 have dropped significantly. Patients are avoiding care, but it’s […]

  • Fast track the path to closing gaps in care

    The rates for closing gaps in care are some of the most widely used, quantitative metrics to measure quality, allocate incentives, and control costs. Unfortunately, health plans face numerous obstacles closing gaps in care, from social determinants of health to inconsistent coordination of care, and don’t always have a care gap closure program in place. […]

  • Success at a glance: 24/7 patient access

    The age of consumerism has been a catalyst in the shift towards patient-centered care, driving hospitals and health systems across the board to evaluate and improve their current methods of patient access. For one multi-specialty medical group, fast and easy access to care meant providing strategic tools for patients to use beyond the four walls […]

  • Experity Acquires Reputation Management Platform Calibrater Health

    What You Should Know: – Experity, a provider of urgent care health IT, has acquired feedback management solutions company- Calibrater Health. – Through the acquisition, Experity will expand its patient engagement HIT platform by fully integrating Calibrater’s reputation management functionalities like AI-powered issue tracking, SMS patient surveys, and enhanced performance insights. Experity, a provider of […]

  • Designing A Digital Experience to Drive Revenue and Patient Engagement

    Bill Krause, VP and GM, Digital Experience and Consumer Engagement at Change Healthcare With the rise of healthcare consumerism, people are looking to hospitals, health systems, and physician practices to deliver the same user-friendly, digital experiences they receive from other industries. A recent survey found that more than 80% of consumers surveyed believe “shopping for […]

  • Vocera Acquires Secure Communications Platform EASE Applications

    What You Should Know: – Today Vocera Communications acquires EASE Applications, a provider of a secure communication platform and mobile application that delivers updates, messages to patients’ loved ones, during surgeries and at other times. – The Orlando-based EASE offers a cloud-based service that is built to improve the patient experience by enabling friends and family […]

  • Improve the patient experience with digital patient intake

    Imagine if every time you wanted to sign up to buy groceries online, book a vacation, or apply for a job, you had to fill out a paper registration form. For 21st century consumers who are accustomed to sleek digital and self-service experiences in industries such as retail, travel and banking, such an antiquated and […]

  • Bridge Connector Lands $25.5M to Expand Healthcare Integration Platform

    What You Should Know: – Bridge Connector raises $25.5 million in Series B funding to advance interoperability layer for healthcare organizations as demand for integrated health data intensifies during COVID-19 pandemic. – The investment will support the growth of Destinations, the company’s new integration-platform-as-a-service (iPaaS) that connects health data systems using use-case-based interoperability blueprints to […]

  • Memorial Health Deploys Chatbots to Virtualize Waiting Room Experience

    What You Should Know: – Memorial Health System selects LifeLink Conversational AI technology to virtualize the waiting room experience for patients – Mobile chatbots to automate intake for telehealth and in-person visits, while maintaining COVID-19 social distancing and safety protocols. Memorial Health System , a community-based, not-for-profit corporation serving the people and communities of central Illinois through […]

  • Three benefits of automated outreach

    No thanks to COVID-19 and the subsequent delay of elective procedures, many healthcare providers today are struggling to ensure their patient populations are getting the care they need. While online scheduling and referral coordination solutions can no doubt help improve patient access, especially as those who cancelled or postponed appointments look to reschedule, it’s the […]

  • The age of precision in the post COVID-19 world

    Health and care have been inexorably moving towards a new paradigm – one where the nature of the interactions are more personalised and require the person to be more active in their pursuit of reducing risks that have an adverse effect upon the development of non-communicable diseases, says Dr Charles Alessi, chief clinical officer at […]

  • Lumeon Lands $30M to Expand Care Pathway Management Platform

    What You Should Know: – Lumeon, the leader in care pathway orchestration announced it has raised $30M in Series D funding to extend the reach of its Care Pathway Management (CPM) platform. – The platform empowers providers to improve care quality, deliver better outcomes, reduce costs, and ultimately develop and scale new models of care delivery […]

  • Adapting to meet patient expectations during COVID-19

    Download our free eBook to find out how digital health solutions can help your organization improve the patient journey now and beyond COVID-19. You can also check out our free COVID-19 Resource Center, where you can get free access to telehealth payer policy alerts to help avoid payment denials and delays. The post Adapting to meet patient […]

  • Michael Seres: The power of a patient

    Michael Seres was an entrepreneur, patient advocate, husband and father of three. He died on 30 May 2020, in California, US, of a sepsis infection. This news not only shook the patient community, but also the global healthcare IT space.

  • Success at a glance: price transparency

    With so many complexities surrounding deductibles, premiums, copays and more, consumers sometimes struggle to understand the financial components of their health plans and are often unaware of the out of pocket for their healthcare needs. Recognizing that confusion about healthcare costs can make it difficult for consumers to ask the right questions, define priorities and […]

  • Cerner Invests in Xealth to Jointly Develop Digital Health Solutions for Clinicians

    What You Should Know: – Cerner and Xealth announce a collaboration to foster tighter physician-patient relationships by giving patients easier access to digital health tools. – These assets will be prescribed directly within the physician’s EHR workflow to manage conditions including chronic diseases, behavioral health, maternity care, and surgery preparation. – Cerner and LRVHealth have […]

  • Innovaccer, CareSignal Partner to Enable Deviceless Remote Patient Monitoring

    What You Should Know: – Innovaccer has recently partnered with CareSignal to address healthcare’s urgent need amidst the COVID-19 pandemic: to create and maintain solid, clinically actionable relationships with patients in a new set of predominantly virtual care. – CareSignal offers evidence-based end-to-end support services for chronic medical conditions such as asthma, CHF, COPD, diabetes, […]

  • Technology key for hospital financial recovery following COVID-19

    Financial recovery after COVID-19 is likely to be a slow burn for most healthcare organizations, according to a recent survey. Nearly 90% of healthcare executives expect revenue to drop below pre-pandemic levels by the end of 2020, with one in five anticipating a hit greater than 30%. While the return of elective procedures will be […]

  • DAS Health Acquires Managed IT Services and CyberSecurity Company Technology Seed

    – Both companies’ clients will gain an increased depth of IT and security support, and Technology Seed’s healthcare clients will now have a substantially improved value proposition DAS Health Ventures, Inc., a provider of health IT and management, announced today it completed the acquisition of Technology Seed, LLC, a managed IT and cybersecurity services company based in Salem, NH. […]

  • Five Ways to Improve Health Plan Member Engagement

    The focus on improving health plan member engagement and overall experience has been steadily growing over the years, much of it being driven by the push towards a more consumer-friendly healthcare experience. James Beem, Managing Director, Global Healthcare Intelligence at J.D. Power, states, “health plans are doing a good job managing the operational aspects of […]

  • Success at a glance: online self-scheduling

    Many patients today are forced to call the doctor to schedule an appointment. These phone calls are often inconvenient: patients are required to call during a provider’s business hours, a single call can sometimes take up to 20 minutes, or the patient may end up playing phone tag until an appointment is finally booked. The […]

  • How ADT-Based E-Notifications Can Enable Better Safety for COVID-19 Patients

    Jay Desai, CEO & Co-Founder, PatientPing As COVID-19 continues to impact the country, providers across the continuum face new challenges delivering care and ensuring safety for their patients and themselves.  During this period, sharing real-time information about patients’ care encounters across provider types and care settings matter more than ever. In particular, hospitals sharing admission, […]

  • Central Maine Healthcare, Innovaccer Partner to Power Data-driven Telehealth Capabilities

    What You Should Know: – Innovaccer has recently partnered with Central Maine Healthcare (CMH), an integrated healthcare delivery system that serves over 400,000 people in the central, western, and mid-coast regions of the state, to connect providers with their patients through data-driven telehealth, powered by its FHIR-enabled Data Activation Platform. – The care delivery system […]

  • Change Healthcare Launches SmartPay Integration with Epic MyChart to Improve Patient Payments

    What You Should Know: – Change Healthcare’s SmartPay integration with Epic MyChart helps facilitate patient payments both pre- and post-service, and connectivity with Hyperspace® creates a “one-stop shop” experience that lets providers’ staff stay within Epic to process point-of-service payments. – Change Healthcare’s SmartPay Payment Integration for MyChart and encrypted device integration is available in […]

  • Virtually or In-Person, Automation Improves The Healthcare Experience

    Muthu Alagappan, MD, Medical Director at Notable Health The COVID-19 pandemic has caused an unprecedented shift in the way consumers view and access a variety of goods and services—and healthcare is no exception. Recent studies show that many patients, including vulnerable populations like those living with cancer, are delaying recommended care and procedures—and will continue to do so for at least several […]

  • Five keys to tackling flu season as it collides with COVID-19

    With a vaccine for COVID-19 thought to be at least a year away, healthcare providers are steeling themselves for even more cases in the fall. The big worry is that a surge in cases will hit the health system just as flu season takes hold. In a recent interview, Dr. Robert Redfield, Director of the […]

  • Five Keys to Tackling Flu Season as it Collides with COVID-19

    With a vaccine for COVID-19 thought to be at least a year away, healthcare providers are steeling themselves for even more cases in the fall. The big worry is that a surge in cases will hit the health system just as flu season takes hold. In a recent interview, Dr. Robert Redfield, Director of the […]