Patient Engagement

Patient Self-Scheduling as a Competitive Advantage – Interview with the Expert

The rising popularity of virtual care seems to be extending itself into other areas of patient experience, including a re-energized consumer preference for digital self-scheduling. In fact, McKinsey & Company reports that telehealth visits and utilization are 38x higher than pre-COVID-19 levels (July 2021). Meanwhile, Experian Health’s State of Patient Access 2.0 survey, released in …

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Healthcare Leaders: The Importance of Embracing Patient Engagement

Carina Edwards, CEO of Quil We are incredibly lucky to live in a historically connected world. The internet, smartphones, and technology of all kinds have brought people together in ways unimaginable just a few decades ago. These massive communications paradigm shifts have also left their mark on medicine, although in an unpredictable way. One of …

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How 24/7 self-scheduling can improve the post-pandemic patient experience

This is the second in a series of blog posts that will highlight how the patient journey has evolved since the onset of COVID-19. This series will take you through the changes that impacted every step of the patient journey and provide strategic recommendations to move forward. In this post, we explore how 24/7 self-scheduling can …

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Reducing low-value care starts by understanding its drivers

There is no single driver of low-value care — providers, systems, and patients all play a role. But with the right tools, stakeholders can work together to re-align incentives and transform our healthcare delivery system into one that prioritizes value, eliminates waste and leads to better overall patient outcomes.

Report: 60% of top 20 US hospitals do not offer online scheduling for new patients

Not only do a majority of the top 20 hospitals on U.S. News & World Report’s 2020-21 Best Hospitals rankings not offer online scheduling, but about 65% also do not provide new patients the option to schedule a virtual visit online, despite strong consumer preference for digital access to healthcare.

4 ways to strengthen digital patient access

In November 2020, Experian Health conducted a survey to capture consumer and provider attitudes regarding patient access. At the height of the pandemic, patients welcomed telehealth services and maintained their distance from hospital waiting rooms. Providers scrambled to implement and provide digital services that would help them maintain quality care for their patients. In June …

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Collaborative care with a virtual lens: enabling patients and providers to overcome the mental health crisis

By establishing a virtual relationship with consulting telepsychiatrists, psychiatric nurse practitioners, and licensed clinical social workers, PCPs and their behavioral care managers have access anytime to the appropriate support for patients’ mental health needs.

4 data-driven healthcare marketing strategies to re-engage patients after COVID-19

This is the first in a series of blog posts exploring how the patient journey has transformed as a result of COVID-19. This series will take you through the changes that impacted every step of the patient journey and provide strategic recommendations to move forward. In this post, we explore the role of healthcare marketing …

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How COVID-19 changed the patient journey: A call for digital transformation

COVID-19 changed every aspect of the patient journey – placing unprecedented demands on the healthcare system and accelerating the need for digital transformation industry-wide. Telehealth, touchless engagement, and self-service scheduling became the new normal; however, this created new stress on operations, administration, and finance. While this new normal comes with many challenges, data and digital …

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Amplifying the patient voice for better engagement, recruitment and retention

Everyone is familiar with the phrase ‘patient-centricity’ but, where it might once have been seen as a ‘checkbox exercise’, it has gained preeminent status in the era of COVID-19, says Prime Global’s Ross Jackson. The pandemic has transformed many aspects of our industry and one area that change has come to is patient engagement within …

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The State of Patient Access 2.0: 4 opportunities to strengthen the digital experience

“93% of providers say creating a better patient experience remains a top priority, up 3% from last year.” – Experian Health’s State of Patient Access, June 2021 Download now In November 2020, we surveyed patients and providers for their sentiments on how patient access changed because of the pandemic. During this time, patients welcomed the …

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Boost vaccination rates with frictionless self-scheduling

It’s time to accelerate the pace of COVID-19 vaccinations. Healthcare experts are increasingly concerned about the rapid spread of the highly contagious delta variant, which now makes up over 83% of COVID-19 cases. This variant is estimated to be 60% more transmissible than previous strains, and while vaccination doesn’t eliminate the risk, it does reduce …

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Boost vaccination rates with frictionless self-scheduling

As the country strives to ramp up the pace of COVID-19 vaccinations, providers need to take new approaches to drive registration volume. Healthcare experts are increasingly concerned about the rapid spread of the highly contagious delta variant, which now makes up over 83% of COVID-19 cases. This variant is estimated to be 60% more transmissible …

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Self-service patient registration isn’t just for the pandemic

Consumer-led care hit its stride during the pandemic. COVID-19 unlocked healthcare’s digital front door, giving patients more control over how and when they schedule and manage appointments. Unfortunately, while digital patient access has made navigating the healthcare system more convenient and flexible in many ways, consumers are discovering that one of the more frustrating aspects …

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Automating authorizations as patients return to care

“The entire healthcare industry was turned upside down by the pandemic. Procedures were pushed back, insurance companies gave policy holders a lot of mixed information. It has been a mess.” This is what one healthcare executive told us when we surveyed patients and providers on the state of patient access, in June 2021. Changing prior …

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Oncology R&D: the patient insights we’re still missing, and how to catch up

Imagine you are a pharma executive working in oncology R&D. The landscape is rapidly becoming more competitive and overcrowded. You are under pressure to bring solutions now, and for your entire career, you have been taught that things must be done a certain way. Patient engagement is viewed by many as a nice-to-have rather than …

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Rescheduling COVID-deferred screening appointments with automated patient outreach

More than 40% of patients surveyed skipped medical care in the early months of the pandemic, according to a recent study by researchers at the Johns Hopkins Bloomberg School of Public Health. Of those who needed care, 58% missed scheduled preventive care. Similar trends are observed in cancer screening, with appointments for breast, colorectal, and …

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MedCity Pivot Podcast: A conversation with Dr. Robert Pearl about how best to transform physician culture

In this episode, Dr. Pearl who led the Permanente Medical Group for almost two decades and is the author of a new book on physician culture, reveals how doctors may be unintentionally harming the healthcare system and how that culture needs to be transformed for the betterment of all involved.

Cancer doc: To boost minority participation, we have fliers in our clinic saying “Ask me about a clinical trial”

Minority groups get left out of clinical trials and studies for many reasons, including lack of access, awareness and trust in the healthcare system. But, according to panelists at MedCity INVEST Precision Medicine, researchers along with patient advocates can help tackle these hurdles by working together and being intentional in their approach.

Beyond the pandemic: digital patient intake is here to stay

Will handshakes become a thing of the past? Will face masks become a regular feature of flu season? Will home-working remain popular, even after workplaces re-open? COVID-19 forced some abrupt behavior changes that challenged existing cultural norms, but as the pandemic subsides, how many of these adaptations will survive? For healthcare executives, the return to …

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Healthcare Marketing to New Residents

More than 7 million households moved to a new county during the pandemic. Huge numbers of Americans deciding to escape busy urban centers is one unexpected side-effect of COVID-19 that’s hitting healthcare providers hard. According to a Pew Research Center study, more one in five relocated during the pandemic or know someone who did. More …

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Patient Experience 2.0: A Shift in Priorities Defined by A Year of the Pandemic

Tim Dybvig, SVP of Patient Engagement at Experity The COVID-19 pandemic has upended the healthcare continuum within the past year, creating many roadblocks in the path towards high-quality care delivery. Amid these challenges, we have witnessed a significant shift in patient wants and needs, in addition to heightened demand for accessible, convenient clinical care. Notably, …

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Why relationships are key in rare disease patient engagement

Real-world data is a vital part of rare disease drug development, but to get a true picture of patients’ unmet needs pharma should take a broader view of their lived experiences, says Xperiome’s Jeremy Edwards. It is difficult to get data on rare diseases and the people who live with them by their very nature. …

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Survey: 42% of Americans may not go back to in-person care this year

Despite the ongoing Covid-19 vaccine rollout, a significant percentage of Americans say they are planning to delay care in 2021 or are unsure about in-person care, a new survey shows. Virtual visit options, insurance coverage and clear information on Covid-19 safety protocols are some of the factors that will drive provider selection this year.

Deep Dive: Market Access

It’s fair to say this is the most interesting time ever for market access. Not only has COVID forced companies, governments and healthcare systems to work towards approving drugs and vaccines in record times, the sector is also facing an influx of digital therapeutics and advanced drugs that don’t fit neatly into existing access frameworks. …

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How Mobile Channels Improve Patient Engagement and Outcomes

Jeanae DuBois, Chief Marketing Officer, Bitwise Technology Consulting The past year’s pandemic struck a painful blow to health organizations’ pre-COVID patient engagement efforts. A recent report detailed fewer patient visits amidst coronavirus fears and stay-at-home orders. People are simply not going into clinics to address non-COVID medical needs. The result is more serious health issues …

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Leveraging comprehensive consumer data to improve healthcare collections

Collections were tough even before COVID-19 hit. Provider’s bottom lines were already strained, and the high-deductible trend continued, putting patients on the hook for a bigger chunk of their medical bills. A highly volatile – but improving – employment environment hasn’t helped, and some patients’ ability to pay hasn’t kept pace with their growing financial …

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Virtual care’s popularity notwithstanding, patient preference will still drive healthcare delivery

It is clear that virtual care is here to stay, but it is not the availability of technology that will govern how care is delivered. Rather, patients’ preferences, along with their underlying social needs, will determine which care delivery strategy providers need to use to ensure optimal outcomes.

Cohere Health Raises $36M to Automate Prior Authorization Between Payers & Providers

What You Should Know: – Boston-based health IT company Cohere Health has closed a $36 million Series B funding round led by Polaris Partners, with additional participation from new investors Longitude Capital and Deerfield Management, as well as existing investors Flare Capital Partners and Define Ventures. The round comes less than a year after the company launched, and only 3 months after …

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Q1 2021 Health IT/Digital Health PC/VE, M&A, IPOs/ SPACs Activity

The first quarter of 2021 has been one of investor optimism as the vaccine rollout continues ahead of expectations and economic activity begins to accelerate in response.  Within the Health IT industry, the already strong investment and M&A trends seen in 2020 have only accelerated.  Over the course of the quarter, we observed $7 billion in private …

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Why the Digital-First, Patient-Centered Care is Critical to Healthcare

Michael D. Robinson Vice President, Healthcare North America at VMware In the turmoil of one of the hardest years the healthcare industry has experienced, many healthcare organizations innovated nearly overnight, transforming bedside tablets into virtual care providers and parking garages into field hospitals. Through the help of agile, flexible technology, healthcare has empowered providers to …

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Time and Goals Should Drive Your Post-COVID-19 Care Management Strategy

Jessica Scruton, BSN, RN, CCM, VP of Clinical Transformation for Lightbeam Health Solutions COVID-19 forced many health systems to reassess and reconfigure their care management processes and staffing models so that clinicians could better manage more of their acute, complex, and otherwise healthy patients remotely to limit in-person care.  During this time, health systems likely …

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Dedalus Completes Acquisition of DXC’s Provider Healthcare Business – M&A Analysis

What You Should Know: Last week saw Dedalus complete the purchase of DXC’s healthcare provider business for $450M, a deal that was originally announced in July 2020.   – DXC was created in 2017 via the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise (HPE) – Dedalus has been through a rapid …

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Does Telemedicine Impede or Help the Patient-Centered Medical Home?

Traditional patient care patterns have been radically altered by the COVID-19 pandemic. And after more than a year of disruption, it’s doubtful that everyone will revert to those patterns after the pandemic. New habits have been formed, and consumers are more willing to pursue the path of least resistance in obtaining care, such as opting …

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MEDITECH, WELL Health Partner to Enhance Digital Patient Engagement

What You Should Know: – MEDITECH recently announced Expanse Patient Connect, powered by WELL Health, a contemporary, mobile solution enabling bidirectional, communication between healthcare organizations and their patients. Available through the MEDITECH Cloud Platform, the solution leverages WELL Health’s automated patient interaction functionality to improve provider efficiency and keep patients and their families connected to their care …

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Driving member engagement with health plan data analytics

As Spotify and Amazon can attest, digital technology plus personalization is a winning formula. Consumers want anytime-anywhere access to the services and products they enjoy, without having to sift through irrelevant information. They want tailored recommendations that will make their life easier. More than eight in ten consumers say they’re more likely to choose businesses …

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Oneview Healthcare Launches Cloud-Based Virtual Care Experience Platform

What You Should Know:  – Oneview Healthcare collaborated with long-time client, NYU Langone Health, to roll out a virtual patient engagement platform in response to the challenges of the COVID-19 pandemic.  – CXP Cloud Enterprise powered by Microsoft Azure technology with the use of Samsung tablets, helps engage patients, reduce non-clinical demands on care teams …

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3 Barriers Stalling AI Adoption in Revenue Cycle Management

Kenya Smith, Healthcare Solution Marketing Manager at ABBYY AI technology is quickly evolving and already surpassing human decision-making in certain instances; sometimes, in ways, we can’t explain. While many are alarmed by this, AI is producing some of the most effective and dramatic results in business today.  Adoption of AI in healthcare is growing, but …

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Q&A: Optimize reimbursements by submitting cleaner claims

Many thought the end of COVID-19 was in sight with the availability of a vaccine, and while that is somewhat true, an entirely new set of issues has arrived: how to properly administer and manage the vaccine. Now that a COVID-19 vaccine is approved and underway, providers need to execute a medical billing and coding …

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Success at a glance: COVID-19 vaccine scheduling

You may also like: Supercharge your COVID-19 vaccine management plan with digital solutions “Experian Health’s ability to move quickly and adapt their self-service platform to schedule vaccines for patients has been an invaluable improvement not only for our operations, but to the patient experience. The power to schedule the vaccine’s second dose after the first …

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3 ways to improve the patient experience with online scheduling

Take a poll of any healthcare facility’s visitors, and the majority will tell you they’d like to book appointments online. When Experian Health surveyed more than 860 consumers in late 2020 for its patient access trends survey, 78% of those surveyed said they wanted to schedule their own appointments, at any time of day or …

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Patient involvement in trial design: looking to the future

COVID-19 has transformed the way we think about patient participation in trial design – but there are still many barriers to overcome in improving engagement. Speakers at the NIHR’s recent virtual event for the pharma industry discussed best practices for bringing patient insights into research. The pandemic has forced the industry to embrace virtual patient …

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Why A Smart Command Center Requires A Health Cloud Platform

Dr. David Nace, Chief Medical Officer at Innovaccer Aviation, military, NASA, or even utilities like the New York Power Authority—almost all high-consequence, complex organizations have one thing in common: a command center. The concept of a command center or a ‘war room,’ or ‘air traffic control’ has been around for a while. Command centers help …

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Provider perspectives on the state of patient access

Providers know they need to improve their digital front door to withstand the financial impact of COVID-19, but change can feel risky, especially with so much uncertainty. Experian Health’s recent patient access survey offers a glimpse of what patients hope the digital front door will look like in 2021 and beyond. But what do providers …

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New patient engagement company created as PatientPoint takes over rival Outcome Health

PatientPoint is combining with Outcome Health, which experienced a swift and sharp downfall after its former executives defrauded its clients. Together, they will form a new patient engagement company called PatientPoint Health Technologies that could be valued at $600 million.

Q&A: Engaging patient segments with convenient, secure scheduling solutions

Read the previous blog post in this Q&A series on segmenting patient populations for the COVID-19 vaccine. There are a lot of unknowns in the COVID-19 vaccine management process, which makes the rollout and administration of this vaccine even more challenging. Many providers are in the dark about how many vaccines they will get, they …

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Innovative, Non-Invasive Technologies Advanced Earlier Detection & Monitoring of Liver Disease

Jon Gingrich, CEO, Echosens North America Leveraging technological advances to facilitate new ways of engaging patients and integrating non-invasive technology into a liver disease program not only serves to improve individual outcomes and reduce costs but also strengthens the financial performance of health systems and provider organizations that include this approach to testing. At a …

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Q&A: Segmenting your patient population for the COVID-19 vaccine

While the various waves of vaccine priority may be largely defined, the ability for many providers to segment their patient populations based on those designations isn’t always simple. Without accurate data, there’s a risk that some vulnerable patients will be missed out. We interviewed Mindy Pankoke, senior product manager at Experian Health, about the challenges …

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How to Optimize Your Healthcare Practice with Advanced Technology Solutions

Terrence D. Sims, President of Strategic Growth and Marketing, Raintree Systems As COVID-19 continues to influence patient behaviors and causes providers to reevaluate how they operate their businesses, healthcare practices all around the world started looking for solutions that emphasize clinical efficiencies, elevate patient revenue cycle management, as well as feature enhanced reporting, and analytics …

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Innovaccer Reaches $1.3B Valuation, Launches Health Cloud Platform

What You Should Know: – Innovaccer closes Series D round of growth capital bringing Innovaccer at a total valuation of $1.3 billion. – In addition, the company has launched the Innovaccer Health Cloud, a platform as a service that combines the company’s Data Activation Platform and application suite with an extensive set of platform services …

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Patient perspectives on the state of patient access

How has the pandemic affected consumer attitudes around patient access? What do consumers want when it comes to accessing care? These are the questions providers must answer if they are to survive the pandemic and lay the groundwork for future financial success. Experian Health’s recent patient access survey offers a glimpse of what patients hope …

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How Banner Health streamlined digital experience for patients across 29 hospitals

Alexandra Morehouse, chief marketing officer at Banner Health, spoke to MedCity News about how the 29-hospital system made changes to patients’ digital experience amid the Covid-19 pandemic and the types of technology that helped drive the changes.

11 Best Practices of a Successful Care Model Transformation Plan

Moha Desai, Principal, Healthcare Strategy & Transformation  Health systems across the country will require a plan to react to government deep spending cuts and revenue shortfalls due to the COVID-19 pandemic. Hospital services have seen a significant downturn in demand in 2020, and the recent resurgence in cases has led to further decreases. The public …

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Cerner, Philips invest in Carevive Systems’ oversubscribed $18M equity round

The health technology company will use the investment to deploy its cancer care management platform and remote monitoring program at more health systems and to advance its research capabilities. Philips Health Technology Ventures led the equity round, and Cerner was a returning investor.

Vytalize Health Acquires Patient Financial Experience Platform MedPilot

What You Should Know: – Vytalize Health acquires patient financial experience platform MedPilot to accelerate data-driven engagement technology to its ACO’s Medicare population. – An alumnus of the Cedars-Sinai Accelerator, MedPilot’s platform has already helped over 1 million patients to date and boasts a 97% patient satisfaction score.   Vytalize Health, a leading provider of value-based …

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Compete with urgent care with online self-scheduling

The number of urgent care facilities in the United States has topped 9,000 as of November 2019. The popularity of both urgent care centers and retail clinics is driven mainly by patients’ desires for more convenient, flexible and affordable access to care. Frustrated with long waits and inconvenient appointment times, more patients forego or completely …

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Report: 40% of chronically ill Americans delayed care during pandemic

As of September 2020, about a third of Americans said they delayed or avoided medical care due to the Covid-19 pandemic, according to a new report. That figure shoots up to 40% among Americans with chronic conditions, which means providers need to work harder to assuage patient fears, the authors wrote.

Supercharge your COVID-19 vaccine management plan with digital solutions

If President Biden’s two trillion-dollar stimulus package is approved by Congress, support will include funding for a national vaccination program. While the arrival of the vaccine is an immense relief, the logistics for rolling it out across the country present a major challenge. Even at a rate of one million shots administered per day, it …

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A Patient Engagement Strategy Needs to Deliver a Holistic Experience

Chris Evanguelidi, Director, Enterprise Healthcare Market for Redpoint Global Inc. Researchers from Johns Hopkins published a study in October on the impact of the pandemic on health care delivery. Among its findings, the data show a 21.4% decrease in primary care visits in Q2 of 2020, compared against the average volume of Q2 visits for …

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10 ways to schedule your patients effectively

Consumers today want more flexible and convenient access to care, preferably through the self-service experience they are accustomed to in other areas of their lives. To answer this call, providers are turning to online self-scheduling, which allows patients to book an appointment with the provider of their choice any time of day or night via …

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GetWellNetwork Acquires Consumer Engagement Platform Docent Health

What You Should Know: – GetWellNetwork is acquiring Docent Health, a digital health company. Docent provides a patient engagement platform used by healthcare organizations to coordinate personalized care at scale through AI-enabled communication technology. – The acquisition advances GetWellNetwork’s mission to empower patients and families to be more active participants in their care, and extends …

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Strategies that will help make 2021 a banner year for life sciences industries

Covid-19 showed that pharma companies can be nimble and implement changes that prevent processes from weighing down on operations. But which of these operational and strategic changes will stand the test of time and make this year and the future bright for the industry?

mPulse Mobile Acquires Digital Health Engagement Company The Big Know

What You Should Know: – mPulse Mobile, the leader in conversational AI solutions for the healthcare industry, will acquire The Big Know, a prominent digital health company transforming how healthcare educates consumers. – A deeper entrenchment in the streaming age and shifting consumer expectations demand a shift in the healthcare industry’s approach to care delivery and …

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IoMT Is Improving Patient Access: We Must Avoid Creating New Barriers

Heidi Sveistrup, CEO at Bruyère Research Institute Elza Seregelyi, Director at L-SPARK The Internet of Medical Things (IoMT) is changing the face of healthcare and has the potential to significantly improve patient access as well as system efficiencies. The adoption of telemedicine, for example, spurred on by the Covid-19 pandemic, has spread rapidly.  Forrester revised …

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Four strategies to optimize patient collections

Experian Health products referenced in this blog post: Patient Financial Clearance Coverage Discovery Collections Optimization Manager Healthcare may be historically more recession-resistant that other industries, but the COVID-19 pandemic has left many providers hurting financially, as many patients struggle to pay their bills. Patient collections were already a challenge, with declining Medicaid coverage and rising …

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The future of patient access: digital front door

Experian Health products referenced in this blog post: Patient Engagement Solutions Patient Scheduling Precise ID Patient Payment Estimates Patient Payment Solutions To access more insights and trends, download the entire white paper:  The State of Patient Access: 2021 How has the pandemic affected consumer attitudes toward patient access? What kind of digital experience do consumers …

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Nuance Launches AI-Powered Patient Engagement Virtual Assistant Platform

What You Should Know: – Nuance Communications, Inc. launched an AI-powered patient engagement virtual assistant platform to transform omnichannel digital experiences for patients. – Healthcare provider organizations can now deploy a single, common cloud-based platform to support their entire patient journey across engagement channels using Nuance’s market-leading Intelligent Engagement AI technology – The launch comes …

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Why A Patient-First Strategy for Specialty Rx Pharmacists Is Critical to Optimize Outcomes

Dr. Brandon Salke, PHARM.D, Pharmacist-in-charge, Optime Care One of the biggest challenges for biopharmaceutical companies of rare and orphan disease patient populations is optimizing disease management in a way that enhances the patient journey and improves outcomes. As these companies seek innovative solution partners, a patient-first approach that offers specialty Rx pharmacist expertise is critical …

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Success at a glance: finding unidentified coverage

It is estimated that 30-50% of denied claims occur on the front end during the patient access process, namely during registration, authorization and eligibility. Unfortunately, manual patient intake processes contribute to these denials, and ultimately, the bottom line, staff productivity and the patient experience take the hit. Banner Health chose to automate its patient access …

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Xealth’s CEO Shares Impact of Digital Health in 2020 and What’s Ahead in 2021

Mike McSherry, CEO & Co-founder of Xealth HIT Consultant sat down with Mike McSherry, CEO, and co-founder of Seattle-based digital prescription platform Xealth to discuss digital health lessons learned in 2020 and what we can expect in 2021. As Xealth’s CEO, Mike also works with Duke Health, UPMC, Atrium Health, and The Froedtert & the …

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30 Executives Share Top Healthcare Predictions & Trends to Watch in 2021

As we close out the year, we asked several healthcare executives to share their predictions and trends for 2021. Kimberly Powell, Vice President & General Manager, NVIDIA Healthcare Federated Learning: The clinical community will increase their use of federated learning approaches to build robust AI models across various institutions, geographies, patient demographics, and medical scanners. The sensitivity and …

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Patient-First Model: High Tech Meets High Touch for Individuals with Rare Disorders

Donovan Quill, President and CEO, Optime Care Industry experts state that orphan drugs will be a major trend to watch in the years ahead, accounting for almost 40% of the Food and Drug Administration approvals this year. This market has become more competitive in the past few years, increasing the potential for reduced costs and broader patient accessibility. …

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M&A: EverCommerce Acquires Healthcare Communication Platform Updox

What You Should Know: – Service commerce platform EverCommerce acquires Dublin, OH-based Updox, a healthcare communication platform for in-person and virtual care. –  The acquisition expands EverCommerce’s health services portfolio and enables the companies to further their shared goal of simplifying the business of healthcare and facilitating the growth of healthcare practices. Today, EverCommerce, a …

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M&A: Kyruus Acquires HealthSparq from Cambia Health Solutions

What You Should Know: – Kyruus is acquiring HealthSparq from Cambia Health Solutions, a family of more than 20 companies working to make healthcare more economically sustainable and efficient for people and their families. – HealthSparq is a healthcare guidance and transparency technology company serving the health plan market. – With the acquisition, the combined …

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How to close gaps in care with automated patient outreach

Scheduling an appointment shouldn’t be complicated. Yet too often, patients are left to figure out their next move alone, with just a single phone number to call. Frustrated and confused, patients may drop out of the scheduling process entirely or miss the appointments they’ve already booked. Missed appointments can lead to critical gaps in care, …

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QliqSOFT, CPSI to offer Covid-19 vaccine chatbot to community hospitals

The COVID-19 Vaccination Assistant will provide information about the new vaccines to help allay fears among the U.S. public. It will also help people schedule their vaccinations and connect them with rideshare services to make it to their appointment.

Elation Health Nabs $40M for Clinical-First Solution to Power Independent Primary Care

What You Should Know: – Elation Health, which provides an easy-to-use and affordable clinical technology platform for more than 7 million independent primary care clinicians serving 14M+ patients – including an EHR raises $40M in Series C funding from Al Gore’s sustainable investment firm, Generation Investment Management. – Elation’s API-enabled platform also allows organizations to …

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What’s needed to make consumerization of healthcare work for patients? [Sponsored]

As healthcare systems strive to recover from losses due to the pandemic, patient acquisition and retention have never been more urgent, and patient experience has never been more critical. A new guide from Bright.MD offers a digital checklist on how to improve the patient experience.

2021 Patient Experience Predictions

As 2020 draws to a close and headlines hint that the end might finally be in sight for the pandemic, the healthcare industry is considering COVID-19’s legacy. The sudden shift to contactless care, financial consequences of widespread social distancing measures and changing expectations of the patient experience have upended the world of healthcare and health …

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How to improve collections and patient satisfaction with contactless payments

How did Starbucks lose $1.2 billion in sales during the pandemic, but still exceed revenue expectations in the last quarter? The answer lies in contactless mobile payments. By making it possible for coffee lovers to pre-order and pay for their morning cappuccino through a mobile app, the company was able to offer a safe and …

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Covid-19’s terrible toll on diabetes patients. What can be done? [Sponsored]

The public health crisis has undermined the economy and made people with chronic conditions more vulnerable and stressed. A validated program that can effectively help people manage their disease is invaluable, especially at a time when in-person physician visits are unavailable.

Healthcare M&A: DAS Health Acquires Randall Technology Services

What You Should Know: – DAS Health Ventures acquires healthcare and managed IT company Randall Technology Services (RandallTech). – This acquisition adds Allscripts® PM and EHR solutions to the DAS portfolio of supported products, and DAS Health has now added additional staff in Texas that will create opportunities for greater regional support of its entire …

Healthcare M&A: DAS Health Acquires Randall Technology Services Read More »

WELL Health raises $45M, taps former Haven exec as new senior VP

The company, a facilitator of patient-clinician communication, plans to use the funds to bring new features and capabilities to market, as well as build strategic partnerships. It has also added Dr. Dana Gelb Safran as senior vice president of value-based care and population health.

3 steps for comprehensive patient collaboration

Janssen’s Daniel de Schryver tells us why it’s time to give patients a permanent seat at the table and improve health outcomes through patient-pharma dialogue. I’m struck by just how much we thrive when we share a common purpose; when – as a society, a group or a family unit – we work together to …

3 steps for comprehensive patient collaboration Read More »

Simpler bills, more payment options can improve hospital billing experience

A new survey from healthcare revenue cycle firm Waystar shows that most patients find their medical bills confusing and delay payment because of financial constraints. But there are steps hospitals can take to improve the billing experience for patients.

Microsoft Launches Dedicated HealthTech Startup Program in India

What You Should Know: – Microsoft launches a dedicated HealthTech Startup Program and partners with startup incubator Social Alpha to accelerate the growth of healthtech startups in India. – Selected startups into the program will benefit from focused healthcare industry teams, co-innovation and collaboration, and Microsoft AI for healthcare. Today, Microsoft has announced the launch …

Microsoft Launches Dedicated HealthTech Startup Program in India Read More »

Success at a glance: patient-centric collections

With high-deductible health plans, larger out of pocket costs, and confusion about medical costs in general, it’s no surprise that patients today face increased financial responsibility. Unfortunately, the current pandemic has introduced an entirely new level of financial responsibility and uncertainty for both patients and providers. Like many provider organizations across the country, Yale New …

Success at a glance: patient-centric collections Read More »

Increasing patient engagement with UK clinical trials

Pharmaceutical companies often struggle to actively involve patients in the design phase of clinical trials but doing so can have huge benefits for the sustainability and success of research. It can help address well established issues with studies, such as patient recruitment and retention, as well as reducing the need for additional trial protocol amendments. …

Increasing patient engagement with UK clinical trials Read More »

Change Healthcare Unveils Social Determinants of Health Analytics Solution

What You Should Know: – Change Healthcare launches national data resource on social determinants of health (SDoH) for doctors, insurers and life sciences organizations to better understand the connection between where a person lives and how they live their life to the care a patient receives and their health outcome. – 80% of U.S. health …

Change Healthcare Unveils Social Determinants of Health Analytics Solution Read More »

Intermountain Adds Omada’s Diabetes Prevention Program to At-Risk Patients

What You Should Know: – Omada’s diabetes prevention program will be available to Intermountain’s at-risk patient population as part of a limited engagement in 2020 and 2021. – Omada’s diabetes prevention program is personalized to meet each participant’s unique needs as they evolve, ranging from diabetes prevention, type 2 diabetes management, hypertension, behavioral health, and …

Intermountain Adds Omada’s Diabetes Prevention Program to At-Risk Patients Read More »

Providence Taps Nuance to Develop AI-Powered Integrated Clinical Intelligence

What You Should Know: – Nuance Communications, Inc. and one of the country’s largest health systems, Providence, announced a strategic collaboration, supported by Microsoft, dedicated to creating better patient experiences and ease clinician burden. – The collaboration centers around Providence harnessing Nuance’s AI-powered solutions to securely and automatically capture patient-clinician conversations. – As part of …

Providence Taps Nuance to Develop AI-Powered Integrated Clinical Intelligence Read More »

WELL Health Integrates with Cerner’s Patient Portal to Simplify Patient Communication

What You Should Know: – Cerner is striking a deal with patient communication hub company WELL Health to change its patient communication technology for its provider customers. – Through Cerner’s HealtheLife, the new capabilities will pull from a myriad of systems and apps to help improve communication and reduce administrative time for clinicians and staff. …

WELL Health Integrates with Cerner’s Patient Portal to Simplify Patient Communication Read More »

Success at a glance: call center scheduling

The manual process for fielding scheduling calls isn’t an easy one. Calls can take up to 20 minutes, and call center agents may have to comb through binders or spreadsheets of provider calendars and scheduling rules to book a single appointment. As a result, call center staff may only be able to place a handful …

Success at a glance: call center scheduling Read More »

Are rapid progress and patient engagement mutually exclusive in a COVID-19 world?

COVID-19 has sparked a flurry of research and discoveries are being made at an unprecedented rate – but patient participation cannot and should not be left behind in the rush, say leading voices. SARS-CoV-2 has demonstrated both the strengths and the weaknesses of the life sciences ecosystem, and it is now up to the sector …

Are rapid progress and patient engagement mutually exclusive in a COVID-19 world? Read More »

4 Ways to Combat Hidden Costs Associated with Delayed Patient Care During COVID-19

Matt Dickson, VP, Product, Strategy, and Communication Solutions at Stericycle COVID-19 terms such as quarantine, flatten the curve, social distance, and personal protective equipment (PPE) have dominated headlines in recent months, but what hasn’t been discussed in length are the hidden costs of COVID-19 as it relates to patient adherence.   The coronavirus pandemic has amplified …

4 Ways to Combat Hidden Costs Associated with Delayed Patient Care During COVID-19 Read More »

How RPA Can Help Get COVID-19 Vaccines to High-Risk Patients First

Ram Sathia, VP of Intelligent Automation at PK While most of the public’s attention is focused on the horse race for an approved COVID-19 vaccine, another major hurdle lies just around the corner: the distribution of hundreds of millions of vaccine doses. In today’s highly complex and disconnected health data landscape, technologies like AI, Machine …

How RPA Can Help Get COVID-19 Vaccines to High-Risk Patients First Read More »

How health plans can reduce ED visits and readmissions post-pandemic

Visits to emergency departments (ED) dropped by 42% in the early months of COVID-19, according to the CDC. In pre-pandemic times, this might have been a positive sign. Two-thirds of ED visits are thought to be avoidable, with emergency care used as a safety net in the absence of access to more appropriate services. Excessive …

How health plans can reduce ED visits and readmissions post-pandemic Read More »

Healthcare gets ready for a Starbucks and BOPIS revolution

A few months ago, who would have thought that going into a hospital or clinic to meet with your doctor would be considered a high-risk experience? And yet, here we are. COVID-19 has forced the entire health care sector to adopt low-contact and contactless experiences for the safety of patients and caregivers alike – an …

Healthcare gets ready for a Starbucks and BOPIS revolution Read More »

RWJBarnabas Health’s new program aims to identify social barriers to care without stigmatizing patients

The New Jersey-based health system’s culturally nuanced social determinants of health program will screen all patients for social and behavioral factors that impact their health, in the hopes of improving outcomes and encouraging appropriate use of healthcare services.

Online scheduling, virtual visits emerge as key criteria for selecting providers

Healthcare consumers want the same level of ease when scheduling a health check-up as they have when booking an Uber, and younger generations of Americans are increasingly hinging their care selection preferences on facilities that offer a user-friendly digital front door, a new report shows.

Florida Health System to Implement Fully Digital Patient Smart Rooms

What You Should Know: – Healthcare innovators NCH Health Systems and eVideon, have partnered to transform the health systems’ patient rooms into an immersive digital experience. – eVideon’s Smart Room solution includes smart TVs, tablets, digital whiteboards, and more to be implemented across NCH hospitals to improve patient engagement, education, and entertainment. – The technology …

Florida Health System to Implement Fully Digital Patient Smart Rooms Read More »

Technology can ease pandemic challenges faced by hospitals, ambulatory surgery centers

To keep critical revenue flowing, hospitals and ambulatory surgery centers need to resume elective surgeries and procedures as quickly as possible and mobile apps can help by giving patients and staff vital information, provide advance symptom screening and help providers reduce elective procedure no-shows through better patient compliance.

Best practices for physicians in adopting compliant and efficient data sharing

By making responsible and strategic technology investments, practitioners will have access to robust data, be in a position to analyze and interpret trends and outcomes and provide health care informatics that ultimately will be the insights they need to be successful in a value-based health care environment.

Humana Taps Cohere Health to Modernize Prior Authorizations for Musculoskeletal Treatment

What You Should Know: – Cohere Health partners with health insurer Humana to modernize the prior authorization process for musculoskeletal treatment across 12 states. – In addition, the company has closed an additional $10M in funding led by Flare Capital Partners and Define Venture, bringing the company’s total funding to $20M. Health insurer Humana has …

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5 Trends Driving The Future of Healthcare Real Estate in 2020 & Beyond

The COVID-19 pandemic has forever changed patient expectations for healthcare delivery, including offered services and health office operations. Although health systems have remained dynamic in adopting telehealth capabilities, their long-term capital, like real estate and supply chain management (SCM) protocols, have not adapted to match these expectations. Health systems must be aware of current trends …

5 Trends Driving The Future of Healthcare Real Estate in 2020 & Beyond Read More »

Patient acquisition and retention strategies to implement post COVID-19

A consumer-first healthcare revolution has been simmering for years. Despite efforts to create more human-friendly services, the industry still lags behind other consumer-centric sectors. Patients want healthcare to be simple, convenient and on-demand, but a persistent lack of coordination, accessibility and affordability leaves many struggling to navigate the healthcare landscape with ease. Is this about …

Patient acquisition and retention strategies to implement post COVID-19 Read More »

Success at a glance: online self-scheduling after hours

“It’s important to provide our patients with the absolute best access channels to quickly and seamlessly connect with the care they need. Experian Health’s solution guides our patients to the right care and digitally connects them with a confirmed appointment.” – Kaci Husted, Vice President, Benefis Health System It’s shouldn’t come as a surprise that …

Success at a glance: online self-scheduling after hours Read More »

Banner Health Taps Innovaccer’s Data Activation Platform to Power Digital Transformation

What You Should Know: – Banner Health, one of the country’s largest non-profit healthcare systems, has partnered with Innovaccer for its digital transformation. – Banner Health will leverage the platform to create unified patient records that drive comprehensive, preventive, and whole-person care solutions for patients across the care continuum. Banner Health, one of the country’s …

Banner Health Taps Innovaccer’s Data Activation Platform to Power Digital Transformation Read More »

Corrona Acquires Virtual Patient Community HealthUnlocked

What You Should Know: – Nationwide disease registry Corrona has acquired virtual patient community HealthUnlocked, creating a first-in-class patient experience ecosystem. – The acquisition will enable Corrona to expand its broad set of capabilities–ranging from highly granular and longitudinal structured data across eight registries. Corrona, LLC  (“Corrona”), a nationwide disease registry and is now the …

Corrona Acquires Virtual Patient Community HealthUnlocked Read More »

Press Ganey Acquires Doctor.com, Acquires Majority Stake in Binary Fountain

What You Should Know: – Press Ganey advances the healthcare consumerism movement with acquisitions of Doctor.com and a majority stake in Binary Fountain. – Expanded technology platform enables industry-leading management of providers’ online brand and seamless Web-wide patient acquisition and loyalty strategies. Press Ganey today announced the expansion of its market-leading health care consumerism platform …

Press Ganey Acquires Doctor.com, Acquires Majority Stake in Binary Fountain Read More »

The benefits of online scheduling during a “twindemic”

In previous winters, anyone struck by a sore throat or fever might assume they had flu, and head to bed with a hot drink and some painkillers. This year, the looming specter of COVID-19 could prompt those with flu-like symptoms to seek medical care instead. Combined with a likely second wave of COVID-19 cases as …

The benefits of online scheduling during a “twindemic” Read More »

Don’t miss our patient engagement conference ENGAGE at HLTH Oct. 15

Patient engagement and experience were coming into focus as part of the overall transformation of healthcare, but the advent of Covid-19 has thrust it to the forefront. Hear from patients, providers, retailers, tech disruptors and others about why patient engagement is paramount.

Success at a glance: improved collections, part two

While all hospitals and health systems will no doubt encounter revenue-specific challenges related to the pandemic, a solid foundation and targeted approach for improved collections can help speed up the road to recovery. In fact, it was Sanford Health’s unique approach to increasing patient collections that allowed it to both optimize collections during the pandemic …

Success at a glance: improved collections, part two Read More »

Success at a glance: improved collections, part one

Before working with Experian Health, call center operations at Sanford Health were disparate and disjointed, with each call center operating on a different phone system with different carriers. While some centers saw high abandonment rates, others were waiting around for calls. Although Sanford attempted to create balance by placing accounts in a work queue, the …

Success at a glance: improved collections, part one Read More »

New Jersey Urology Launches First-Ever Urologic-Centric Epic EHR

New Jersey Urology What You Should Know: –  New Jersey Urology (NJU) becomes the first urology-only group to launch a urologic-centric Epic electronic health record (EHR). – NJU is the largest urology practice providing complete urologic care and comprehensive individualized treatment at more than 60 convenient locations, including six state-of-the-art Cancer Treatment Centers. New Jersey …

New Jersey Urology Launches First-Ever Urologic-Centric Epic EHR Read More »

Value-Based Reimbursement Contracts Now Account for 26% of Hospital Revenue, KLAS Finds

What You Should Know: – Value-based reimbursement (VBR) contracts now account for 26% of hospital revenue, according to a new report from KLAS research and CHIME. – Report reveals providers are looking first to their electronic health record (EHR) systems to drive PHM, and are most interested in investing in new healthcare information technology (HIT) …

Value-Based Reimbursement Contracts Now Account for 26% of Hospital Revenue, KLAS Finds Read More »

A debate on reimagining health insurance: Video from MedCity Invest Digital Health

In the latest video installment from INVEST Digital Health, venture capitalist Michael Yang, Managing Partner, OMERS Ventures, and healthcare entrepreneur Shawn Wagoner, Chief Revenue Officer, Bind Benefits, go head to head to debate the future of health insurance.

How health plans can close more gaps in care with digital scheduling

Four in ten Americans live with multiple chronic conditions. For these individuals, life is punctuated with physician appointments, visits to the pharmacy and referrals to different specialists. Their care should be coordinated with orchestral precision, but the reality is somewhat less harmonious. Snail-paced scheduling systems, poor communication and mismatched patient records can lead to a …

How health plans can close more gaps in care with digital scheduling Read More »

Seniors navigating healthcare technology in a post-COVID world

Products referenced in this article: Social Determinants of Health Patient Schedule Member Match Coverage Discovery Patient Financial Advisor Patient Payment Solutions With just a few clicks, patients can book appointments, speak to their doctor, access billing information and pay for care, all without leaving their homes. Online health services have been a lifesaver for many …

Seniors navigating healthcare technology in a post-COVID world Read More »

Is COVID-19 another catalyst for price transparency?

Few of us would buy a new car or TV without checking the price tag first. Why should our healthcare be any different? Yet this is exactly what many patients are forced to do when they need medical tests or treatment. Following the breadcrumbs on a provider’s website is a time-consuming and confusing way for …

Is COVID-19 another catalyst for price transparency? Read More »

Three ways hospitals can support price transparency

The regulatory requirements for price transparency are in full effect. The Centers for Medicare and Medicaid Services (CMS) is moving forward with the OPPS Price Transparency Final Rule (CMS-1717-F2), which states that hospitals must provide transparency that will help consumers understand medical costs and make informed decisions. At this point, it is recommended that hospitals …

Three ways hospitals can support price transparency Read More »

Improving patient intake during COVID-19 starts with patient experience upgrades

Despite the majority of elective procedures being up and running again, patients are still keeping their distance. Nearly half of Americans say they or a family member have delayed care since the beginning of the pandemic, while visits to the emergency room and calls to 911 have dropped significantly. Patients are avoiding care, but it’s …

Improving patient intake during COVID-19 starts with patient experience upgrades Read More »

Fast track the path to closing gaps in care

The rates for closing gaps in care are some of the most widely used, quantitative metrics to measure quality, allocate incentives, and control costs. Unfortunately, health plans face numerous obstacles closing gaps in care, from social determinants of health to inconsistent coordination of care, and don’t always have a care gap closure program in place. …

Fast track the path to closing gaps in care Read More »

Success at a glance: 24/7 patient access

The age of consumerism has been a catalyst in the shift towards patient-centered care, driving hospitals and health systems across the board to evaluate and improve their current methods of patient access. For one multi-specialty medical group, fast and easy access to care meant providing strategic tools for patients to use beyond the four walls …

Success at a glance: 24/7 patient access Read More »

Experity Acquires Reputation Management Platform Calibrater Health

What You Should Know: – Experity, a provider of urgent care health IT, has acquired feedback management solutions company- Calibrater Health. – Through the acquisition, Experity will expand its patient engagement HIT platform by fully integrating Calibrater’s reputation management functionalities like AI-powered issue tracking, SMS patient surveys, and enhanced performance insights. Experity, a provider of …

Experity Acquires Reputation Management Platform Calibrater Health Read More »

Designing A Digital Experience to Drive Revenue and Patient Engagement

Bill Krause, VP and GM, Digital Experience and Consumer Engagement at Change Healthcare With the rise of healthcare consumerism, people are looking to hospitals, health systems, and physician practices to deliver the same user-friendly, digital experiences they receive from other industries. A recent survey found that more than 80% of consumers surveyed believe “shopping for …

Designing A Digital Experience to Drive Revenue and Patient Engagement Read More »

Vocera Acquires Secure Communications Platform EASE Applications

What You Should Know: – Today Vocera Communications acquires EASE Applications, a provider of a secure communication platform and mobile application that delivers updates, messages to patients’ loved ones, during surgeries and at other times. – The Orlando-based EASE offers a cloud-based service that is built to improve the patient experience by enabling friends and family …

Vocera Acquires Secure Communications Platform EASE Applications Read More »

Improve the patient experience with digital patient intake

Imagine if every time you wanted to sign up to buy groceries online, book a vacation, or apply for a job, you had to fill out a paper registration form. For 21st century consumers who are accustomed to sleek digital and self-service experiences in industries such as retail, travel and banking, such an antiquated and …

Improve the patient experience with digital patient intake Read More »

Bridge Connector Lands $25.5M to Expand Healthcare Integration Platform

What You Should Know: – Bridge Connector raises $25.5 million in Series B funding to advance interoperability layer for healthcare organizations as demand for integrated health data intensifies during COVID-19 pandemic. – The investment will support the growth of Destinations, the company’s new integration-platform-as-a-service (iPaaS) that connects health data systems using use-case-based interoperability blueprints to …

Bridge Connector Lands $25.5M to Expand Healthcare Integration Platform Read More »

Memorial Health Deploys Chatbots to Virtualize Waiting Room Experience

What You Should Know: – Memorial Health System selects LifeLink Conversational AI technology to virtualize the waiting room experience for patients – Mobile chatbots to automate intake for telehealth and in-person visits, while maintaining COVID-19 social distancing and safety protocols. Memorial Health System , a community-based, not-for-profit corporation serving the people and communities of central Illinois through …

Memorial Health Deploys Chatbots to Virtualize Waiting Room Experience Read More »

Three benefits of automated outreach

No thanks to COVID-19 and the subsequent delay of elective procedures, many healthcare providers today are struggling to ensure their patient populations are getting the care they need. While online scheduling and referral coordination solutions can no doubt help improve patient access, especially as those who cancelled or postponed appointments look to reschedule, it’s the …

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The age of precision in the post COVID-19 world

Health and care have been inexorably moving towards a new paradigm – one where the nature of the interactions are more personalised and require the person to be more active in their pursuit of reducing risks that have an adverse effect upon the development of non-communicable diseases, says Dr Charles Alessi, chief clinical officer at …

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Lumeon Lands $30M to Expand Care Pathway Management Platform

What You Should Know: – Lumeon, the leader in care pathway orchestration announced it has raised $30M in Series D funding to extend the reach of its Care Pathway Management (CPM) platform. – The platform empowers providers to improve care quality, deliver better outcomes, reduce costs, and ultimately develop and scale new models of care delivery …

Lumeon Lands $30M to Expand Care Pathway Management Platform Read More »

Adapting to meet patient expectations during COVID-19

Download our free eBook to find out how digital health solutions can help your organization improve the patient journey now and beyond COVID-19. You can also check out our free COVID-19 Resource Center, where you can get free access to telehealth payer policy alerts to help avoid payment denials and delays. The post Adapting to meet patient …

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Improving the Patient Experience by Optimizing Telehealth Through COVID-19 and Beyond

Art Papier, MD, CEO and Co-Founder at VisualDx We are facing a global healthcare crisis unlike any in our recent history. Within the span of a few short weeks, we saw our lives and practices drastically change. COVID-19 has fundamentally altered how medical care is delivered today and possibly for many years to come. We …

Improving the Patient Experience by Optimizing Telehealth Through COVID-19 and Beyond Read More »

Improving the Patient Experience by Optimizing Telehealth Through COVID-19 and Beyond

Art Papier, MD, CEO and Co-Founder at VisualDx We are facing a global healthcare crisis unlike any in our recent history. Within the span of a few short weeks, we saw our lives and practices drastically change. COVID-19 has fundamentally altered how medical care is delivered today and possibly for many years to come. We …

Improving the Patient Experience by Optimizing Telehealth Through COVID-19 and Beyond Read More »

Success at a glance: price transparency

With so many complexities surrounding deductibles, premiums, copays and more, consumers sometimes struggle to understand the financial components of their health plans and are often unaware of the out of pocket for their healthcare needs. Recognizing that confusion about healthcare costs can make it difficult for consumers to ask the right questions, define priorities and …

Success at a glance: price transparency Read More »

Cerner Invests in Xealth to Jointly Develop Digital Health Solutions for Clinicians

What You Should Know: – Cerner and Xealth announce a collaboration to foster tighter physician-patient relationships by giving patients easier access to digital health tools. – These assets will be prescribed directly within the physician’s EHR workflow to manage conditions including chronic diseases, behavioral health, maternity care, and surgery preparation. – Cerner and LRVHealth have …

Cerner Invests in Xealth to Jointly Develop Digital Health Solutions for Clinicians Read More »

Innovaccer, CareSignal Partner to Enable Deviceless Remote Patient Monitoring

What You Should Know: – Innovaccer has recently partnered with CareSignal to address healthcare’s urgent need amidst the COVID-19 pandemic: to create and maintain solid, clinically actionable relationships with patients in a new set of predominantly virtual care. – CareSignal offers evidence-based end-to-end support services for chronic medical conditions such as asthma, CHF, COPD, diabetes, …

Innovaccer, CareSignal Partner to Enable Deviceless Remote Patient Monitoring Read More »

Technology key for hospital financial recovery following COVID-19

Financial recovery after COVID-19 is likely to be a slow burn for most healthcare organizations, according to a recent survey. Nearly 90% of healthcare executives expect revenue to drop below pre-pandemic levels by the end of 2020, with one in five anticipating a hit greater than 30%. While the return of elective procedures will be …

Technology key for hospital financial recovery following COVID-19 Read More »

DAS Health Acquires Managed IT Services and CyberSecurity Company Technology Seed

– Both companies’ clients will gain an increased depth of IT and security support, and Technology Seed’s healthcare clients will now have a substantially improved value proposition DAS Health Ventures, Inc., a provider of health IT and management, announced today it completed the acquisition of Technology Seed, LLC, a managed IT and cybersecurity services company based in Salem, NH. …

DAS Health Acquires Managed IT Services and CyberSecurity Company Technology Seed Read More »

Five Ways to Improve Health Plan Member Engagement

The focus on improving health plan member engagement and overall experience has been steadily growing over the years, much of it being driven by the push towards a more consumer-friendly healthcare experience. James Beem, Managing Director, Global Healthcare Intelligence at J.D. Power, states, “health plans are doing a good job managing the operational aspects of …

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Success at a glance: online self-scheduling

Many patients today are forced to call the doctor to schedule an appointment. These phone calls are often inconvenient: patients are required to call during a provider’s business hours, a single call can sometimes take up to 20 minutes, or the patient may end up playing phone tag until an appointment is finally booked. The …

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How ADT-Based E-Notifications Can Enable Better Safety for COVID-19 Patients

Jay Desai, CEO & Co-Founder, PatientPing As COVID-19 continues to impact the country, providers across the continuum face new challenges delivering care and ensuring safety for their patients and themselves.  During this period, sharing real-time information about patients’ care encounters across provider types and care settings matter more than ever. In particular, hospitals sharing admission, …

How ADT-Based E-Notifications Can Enable Better Safety for COVID-19 Patients Read More »

Central Maine Healthcare, Innovaccer Partner to Power Data-driven Telehealth Capabilities

What You Should Know: – Innovaccer has recently partnered with Central Maine Healthcare (CMH), an integrated healthcare delivery system that serves over 400,000 people in the central, western, and mid-coast regions of the state, to connect providers with their patients through data-driven telehealth, powered by its FHIR-enabled Data Activation Platform. – The care delivery system …

Central Maine Healthcare, Innovaccer Partner to Power Data-driven Telehealth Capabilities Read More »

Change Healthcare Launches SmartPay Integration with Epic MyChart to Improve Patient Payments

What You Should Know: – Change Healthcare’s SmartPay integration with Epic MyChart helps facilitate patient payments both pre- and post-service, and connectivity with Hyperspace® creates a “one-stop shop” experience that lets providers’ staff stay within Epic to process point-of-service payments. – Change Healthcare’s SmartPay Payment Integration for MyChart and encrypted device integration is available in …

Change Healthcare Launches SmartPay Integration with Epic MyChart to Improve Patient Payments Read More »

Failing States of health – How broader collaboration can bring us closer to the future of health

Without cross-border co-operation the potential of personalised health cannot be realised, acccording to Bogi Eliasen, director at the Health Copenhagen Institute for Futures Studies and HIMSS Future50 leader, who will be speaking at HIMSS & Health 2.0 European Digital Event taking place 7-11 September.

Virtually or In-Person, Automation Improves The Healthcare Experience

Muthu Alagappan, MD, Medical Director at Notable Health The COVID-19 pandemic has caused an unprecedented shift in the way consumers view and access a variety of goods and services—and healthcare is no exception. Recent studies show that many patients, including vulnerable populations like those living with cancer, are delaying recommended care and procedures—and will continue to do so for at least several …

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Five Keys to Tackling Flu Season as it Collides with COVID-19

With a vaccine for COVID-19 thought to be at least a year away, healthcare providers are steeling themselves for even more cases in the fall. The big worry is that a surge in cases will hit the health system just as flu season takes hold. In a recent interview, Dr. Robert Redfield, Director of the …

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Five keys to tackling flu season as it collides with COVID-19

With a vaccine for COVID-19 thought to be at least a year away, healthcare providers are steeling themselves for even more cases in the fall. The big worry is that a surge in cases will hit the health system just as flu season takes hold. In a recent interview, Dr. Robert Redfield, Director of the …

Five keys to tackling flu season as it collides with COVID-19 Read More »

3 types of data providers should leverage to improve self-pay collections strategies

By January 2021, millions of those who suffered job losses in the wake of COVID-19 will see their unemployment insurance end. Medicaid and subsidized coverage under the Affordable Care Act (ACA) will be a safety net for many, but nearly 2 million Americans could find themselves stuck in the ‘coverage gap’, where their household income …

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GYANT Raises $13.6M for AI-Enabled Digital Front Door Solution to Drive Patient-Doctor Engagements

What You Should Know: – GYANT raises $13.6M in Series A funding for AI-enabled digital front door solutions to drive meaningful patient-doctor engagement. – The investment will enable GYANT to scale up its product development to meet rapidly increasing market demand and support its exponential customer growth. – Current customers include Intermountain Healthcare, OSF Healthcare, …

GYANT Raises $13.6M for AI-Enabled Digital Front Door Solution to Drive Patient-Doctor Engagements Read More »

Success at a Glance: Improving Portal Security

“Precise ID satisfies both your security officer and your groups who are dealing with patient efficiency and happiness.”— Kevin Romero, Director of Clinical Systems, AdvantageCare Physicians of New York To help deliver on its mission to provide a 5-star patient experience, AdvantageCare Physicians implemented a patient portal. While a valuable enabler of patient self-service, the …

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Success at a Glance: Improving Portal Security

“Precise ID satisfies both your security officer and your groups who are dealing with patient efficiency and happiness.”— Kevin Romero, Director of Clinical Systems, AdvantageCare Physicians of New York To help deliver on its mission to provide a 5-star patient experience, AdvantageCare Physicians implemented a patient portal. While a valuable enabler of patient self-service, the …

Success at a Glance: Improving Portal Security Read More »

Emtiro Health Taps Innovaccer to Leverage the FHIR-Enabled Data Activation Platform

What You Should Know: – Emtiro Health, an innovative population health company in North Carolina has selected Innovaccer to deliver data-powered solutions to enhance the efficiency and effectiveness of care delivery.  – Powered by Innovaccer’s FHIR-enabled Data Activation Platform, Emtiro Health will create unified patient records that drive comprehensive, whole-person care management, no matter where …

Emtiro Health Taps Innovaccer to Leverage the FHIR-Enabled Data Activation Platform Read More »

How a group of CA safety-net clinics mobilized tech to respond to Covid-19

A network of community health centers in northern California quickly built out telehealth tools, mapping services and other technologies to respond to Covid-19.  Leaders with two organizations shared how they did it.

Dealing with Medical Malpractice as a Doctor Amid a Pandemic

Coronavirus is a deadly virus with a high transmission rate. It has become so widespread that it has now disrupted the economies of every country on the planet. Since it is a novel virus, there are still tons about it that we do not know.  However, one thing rings true—the health and safety of the …

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4 Ways to Make Patient Collections More Compassionate

Medical expenses are often a source of anxiety for many patients, whether they are unsure about the amount owed or how they’ll ultimately pay for it. Unfortunately, intimidating collections processes don’t help, and a crisis like COVID-19 only exacerbates this stress. A more compassionate billing approach could help patients better navigate their financial obligations and …

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4 Tips for Launching Telehealth Services

With COVID-19 leading to postponed and cancelled medical appointments, more consumers are turning to “contactless care”. Recent figures suggest telehealth adoption has shot up from just 11% in 2019 to 46% over the course of the pandemic, and some providers are seeing up to 175 times the number of telehealth patients than pre-COVID. As they …

4 Tips for Launching Telehealth Services Read More »

5 Ways to Make Patient Scheduling Easy Through Your Call Center

Consumers today expect fast and convenient access to almost everything, healthcare included. While still only offered by a fraction of healthcare providers out there, online scheduling is catching on throughout the market – especially as more providers turn to telehealth solutions during COVID-19. Still, despite the uptick in online self-scheduling, there are patients who prefer …

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7 must haves for your patient scheduling system

COVID-19 has changed the way millions of Americans access care during COVID-19, leading to the widespread adoption of virtual health and other consumer-centric technologies. Without online self-scheduling however, technologies like telehealth may not reach their full potential. Incorporating a self-scheduling solution that reaps long-term success takes a specific strategy, and with the number self-scheduling vendors …

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Telehealth Benefits Expansion: Helping Providers Maximize Reimbursement

Patients today expect digital capabilities from their provider and will increasingly choose those who offer digital capabilities. Knowing this, many providers have been working to shift more of the patient journey online, through telehealth and virtual care. Not all care needs to be delivered face to face, and technological advances allow patients to access more …

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The rise of digital healthcare solutions: optimizing the patient journey in a post-COVID world

From airlines to cafés to car manufacturers, businesses across America are scrambling to respond to the challenge of COVID-19. In healthcare, services are being put on pause to protect staff and patients on the pandemic’s front line, leaving health systems to contend with gaps in reimbursements and exhausted cash flows. The problem lies in the …

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How automating charity care eligibility improves the patient financial experience

There’s a phenomenon in online product reviews where the customer seems to love their purchase, yet gives it only one or two stars. Why do they do this? Poor customer service: the item was delivered late, questions went unanswered, or payment processing was disorganized. When the consumer experience falls below expectations, the brand suffers – …

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Managing COVID-19 in a perfect world

How far could we have been in managing the SARS-CoV-2 pandemic if we used the tools available to us such as data sharing, genomics, apps, and pandemic warning systems, instead of waiting to implement them on a rainy day? Bogi Eliasen, director of health at the Copenhagen Institute for Futures Studies and HIMSS Future50 leader asks why we …

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