WELL Health Integrates with Cerner’s Patient Portal to Simplify Patient Communication

WELL Health Integrates with Cerner’s Patient Portal to Simplify Patient Communication

What You Should Know:

– Cerner is striking a deal with patient communication
hub company WELL Health to change its patient communication technology for its
provider customers.

– Through Cerner’s HealtheLife, the new capabilities will
pull from a myriad of systems and apps to help improve communication and reduce
administrative time for clinicians and staff.


Cerner Corporation, a global health care technology company, today announced new capabilities designed to take the interaction between clinicians and patients beyond email to text message conversations, helping solve for a gap in communication in health care. The new features, in collaboration with WELL Health Inc. and to be integrated into Cerner’s patient portal, are designed to help improve patients’ engagement with clinicians through intelligent and automated communication.

New capabilities will unify and automate previously
disjointed communications, enhance patient engagement, and save clinicians time

Through Cerner’s HealtheLife, the new capabilities will
pull from a myriad of systems and apps to help improve communication and reduce
administrative time for clinicians and staff. Organizations can use the new
automation features to deliver critical health information, send flu shot
reminders, reschedule appointments, schedule virtual visits and prompt patients
to set up needed medical transportation. Additional benefits are expected to:

– Improve patient satisfaction, retention and acquisition
through timely communication and reduced hold queues, missed calls and email
delays.

– Save time spent scheduling and communicating with patients
by using automated workflows that reply and route based on patient responses.

– Reduce time spent on billing and payment collections by
auto-notifying patients when new bills are ready for payment.

“WELL Health is focused on what patients expect today – near real-time, personalized communication on their terms. We aim to move beyond the days of playing phone tag, leaving voicemails and expecting patients to continue showing up,” said Guillaume de Zwirek, CEO and founder, WELL Health. “WELL Health supports patients to text their health care provider like they would text a friend. For a provider’s staff, WELL Health is designed to unify and automate disjointed communications across the organization, helping to reduce unnecessary stress and limiting potential errors.”

Why It Matters

More than 5 billion people spend nearly
a quarter of their day on their mobile phones. In fact, in the last few years,
the number of active
cellphone subscriptions exceeded the number of people
 on Earth. Giving
patients the same person-centric digital experience in health care as they
receive from other industries has become increasingly important. Teaming with
WELL Health, Cerner will make technology more useable for health systems and
patients by meeting consumers where they are spending their time.

“Cerner is committed to making it easier for providers to create the engaging, comprehensive health care experiences that patients expect and deserve,” said David Bradshaw, senior vice president, consumer and employer solutions, Cerner. “By bringing patient data from different systems and streamlining in one unified view, we are strengthening our clients’ ability to build meaningful relationships with patients through a convenient, digital experience that has become a part of everyday life.”

Lyft Integrates with Epic EHR to Enable Hospitals to Schedule Rides for Patients

Lyft Integrates with Epic EHR to Enable Hospitals to Schedule Rides for Patients

What You Should Know:

– Lyft is continuing to expand rideshare for
non-emergency medical transportation (NEMT) through a first of market direct
integration with Epic, the largest electronic health record (EHR) in the U.S.

– This will have an immediate impact on hospital operations and patients, with currently committed customers including Tampa General and Ochsner Health.


Today, ridesharing leader Lyft announced an integration with EHR provider Epic to enable
health system staff to schedule a Lyft ride for a patient directly from that
patient’s record. Lyft worked directly with Epic to create the Lyft for Epic integration
with Lyft Concierge directly into Epic that will make it
easier for healthcare staff to order a Lyft ride on behalf of a patient.

How Lyft for Epic Works

Staff can send reliable rides directly from a patient’s
profile in the EHR
simplifying their day-to-day tasks, saving time, and allowing them to focus on
what matters most: the patients. And patients can easily get to their
appointments and back home after the visit without needing an app.

– Simplify sending rides: Nurses, case managers, and
other healthcare workers are already familiar with Epic — adding notes to
patient files, scheduling appointments, and discharging patients. By accessing
Lyft directly from the EHR, staff can schedule rides by directly accessing Lyft
from a patient’s record, rather than needing to sign into a separate tool.
Patient and appointment information will also pre-populate in the ride request
form, reducing friction in the booking process.

– Improve appointment adherence: Arranging a Lyft ride when booking appointment results in fewer missed appointments. Our data shows that Lyft can help providers reduce no-show rates by up to 27 percent.

– Increase operational efficiency: Arranging a Lyft
ride at the time of patient discharge can lead to shorter waiting times, less
crowded waiting rooms, and improved patient throughput.

– Measure patient outcomes: Most health systems have
not collected data on the impact of their transportation programs. With Lyft
for Epic, we’re also working towards giving health systems the ability to generate
reports that make it easier to measure the impact of rideshare on health system
spend and population health outcomes — potentially even tracking patient
segments to proactively identify patients that would benefit from a Lyft ride.

Lyft Continues Significant Investment in Healthcare

Today, Lyft partners with 9 out of the top 10 health systems
in the U.S, representing thousands of hospitals and clinics across the country.
The Lyft for Epic integration will give these organizations even more resources
to ensure transportation is never a barrier to care. Many health systems in the
U.S. use Epic, nearly 30 percent of which already partner with Lyft for their
non-emergency medical transportation (NEMT) programs. Several of our existing
health system partners — including Ochsner Health and Tampa General  —
have already committed to using the integration.

“Access to reliable transportation is a common barrier to seeking healthcare, especially for our most vulnerable patients,” said David Carmouche, MD, Senior Vice President, Community Care at Ochsner Health. “By teaming up to integrate Lyft into Epic – our established health record system – Ochsner is providing a solution that makes it easier for patients to seek out high quality care when they need it and without unnecessary delays due to a lack of transportation.”

Healthify, Ride Health Partner to Offer SDOH-Driven Transportation to Vulnerable Populations

Healthify, Ride Health Partner to Offer SDOH-Driven Transportation to Vulnerable Populations

What You Should Know:

Healthify, a social determinants of health company
(SDOH), announced a national partnership with Ride Health to offer
transportation to medical and non-medical services for people faced with
transportation barriers.

– Each year, an estimated 3.6 million Americans do not
obtain medical care due to transportation issues such as cost, lack of access
to vehicles and inadequate public transportation. These barriers are
particularly prevalent among poor communities, people with disabilities and
other disadvantaged populations.

– The new partnership will allow managed care, provider,
and social service organizations to easily request transportation for
individuals to and from medical and social services appointments through Heathify’s
SDOH platform at no cost to patients.


Healthify,
a company that works with payers and providers to create social
determinants of health (SDoH)
infrastructures, today announced a national
partnership with Ride Health to offer transportation to
medical and non-medical services for people faced with transportation barriers.
The collaboration will enable managed care, provider and social service
organizations to easily request rides for patients to doctor’s appointments, screenings,
lab visits and other non-acute medical services, as well as transportation to
support social needs, such as transportation to food banks, job training
programs, childcare facilities and mental health providers, via the Healthify
SDoH platform.

New Transportation
Offering

Through this new
offering, managed care, provider, and social service organizations will be able
to easily request transportation for individuals to and from medical and social
services appointments via the Healthify SDoH platform. The platform
automatically matches a patient’s needs to select the best driver and vehicle,
monitoring each ride in real-time to prevent potential ride disruptions and
ensure a seamless ride experience. Ride Health’s comprehensive network of
transportation providers include standard curbside services such as taxis and
ride-hailing services as well as specialized medical transportation including
COVID-19 transportation, wheelchair-accessible vehicles, stretcher vans and
non-emergency ambulances. The service is available at no cost to patients.

“Maintaining access to care – both medical and social – is more important than ever as growing numbers of people struggle to stay safe and healthy during the COVID-19 pandemic,” said Imran Cronk, CEO and Founder of Ride Health. “We are proud to collaborate with Healthify to help healthcare organizations improve care for at-risk populations by providing safe, dependable transportation for patients who might not otherwise have the means or ability to access healthcare and social services.”

Safe, Reliable Transportation
Is Fundamental to Social Determinants of Health

Each year, an
estimated 3.6 million Americans do not obtain medical care due to
transportation issues such as cost, lack of access to vehicles and inadequate
public transportation.[1] Transportation
barriers are particularly prevalent among poor communities, people with
disabilities and other disadvantaged populations, and can result in missed or
delayed healthcare appointments, poor management of illnesses and adverse
health outcomes.[2],[3] Transportation
barriers also impact the ability to access much-need non-clinical social
service programs, which puts vulnerable populations
at increased risk.

“Safe, reliable transportation is one of the most fundamental social determinants of health, yet many of the most vulnerable people in our communities struggle to find rides to take advantage of social services and to access routine medical care,” said Manik Bhat, Chief Executive Officer of Healthify. “At Healthify, our mission is to build a world where no one’s health is hindered by their need. Together with Ride Health we can address the transportation barrier at the national level and make a real difference in the lives of people across the country.”