What You Should Know:
– In partnership with JP Morgan Chase; United Way; top
healthcare organizations including Anthem, Centene, One Medical and Epic; and
other non-profit and community partners, Lyft’s goal is to facilitate 60M safe
rides to vaccination sites.
– Lyft’s vaccine access campaign will help the communities who need it most safely travel to receive the vaccine. These rides will be facilitated through its business segment, Lyft Healthcare, and social impact initiative LyftUp.
Inc. announced the launch of a nationwide campaign to support universal
access to the COVID-19
vaccine. The goal of this effort is to provide 60 million rides to and from
vaccination sites for low-income, uninsured, and at-risk communities, when the
vaccine becomes available.
Corporate partners JP Morgan Chase and Anthem Inc. and community partner United Way will be working alongside Lyft to lead the effort, with many other businesses, healthcare, and technology partners preparing to join the campaign as vaccines become available in the coming weeks.
Additional program partners signing on to launch the effort include Epic, Centene Corporation, Modern Health, One Medical, National Hispanic Council on Aging, National Asian Pacific Center on Aging, National Urban League, and the National Action Network.
Lack of Transportation Could Prevent Millions of People
from Being Vaccinated
Lyft’s on-demand transportation network provides critical
access to healthcare services for at-risk communities disproportionately
affected by COVID-19, including non-emergency medical transport for home-bound
seniors, people living with disabilities, and dialysis patients. Many of these
patients belong to vulnerable populations who will be prioritized for early
vaccine distribution, and Lyft’s healthcare transportation services will play a
critical role in transporting them to and from vaccination sites.
“Access to reliable transportation represents a major barrier to care for millions of Americans across the country,” said Megan Callahan, MPH, VP of Lyft Healthcare. “In fact, lack of transportation is one of the top reasons people miss medical appointments. The COVID-19 pandemic has exacerbated this problem, creating a huge challenge in making sure vulnerable populations have access to the vaccine — especially for seniors living alone, low income workers, and parents with young children. We estimate that 15 million Americans will face transportation issues trying to get to vaccination sites. That’s where Lyft can make a difference.”
LyftUp Initiative to Serve Underserved Communities
The universal vaccine access campaign is part of the
company’s LyftUp initiative, a partnership of companies, community
organizations and individuals working together to make sure everyone has access
to affordable, reliable transportation to get where they need to go. Working
together using Lyft’s transportation platform, companies and social impact
organizations will help underserved communities access vaccination appointments
by providing subsidized rides for employees and members, and free or discounted
rides for those in need.
In addition to directly funding rides, corporate partners
will leverage their customers and member networks to promote individual
contributions to the campaign as well as provide social media and marketing
resources to connect people in need with community partners. Community
partners will then route ride credits to those in need.
Founded in 1995, Hackensack, New Jersey-based Care Finders provides in-home care services to more than 8,500 patients throughout New Jersey, Pennsylvania and Connecticut. It has 26 offices in total.
Meanwhile, LogistiCare is one of the largest managers of non-emergency medical transportation programs for state government agencies and managed care organizations. The company’s service lines include call center management, transportation provider network development, ride management and credentialing.
Under the partnership, CareFinders’ caregivers can request Lyft rides through LogistiCare.
The services offered through the partnership are a response to the public transportation challenges that stem from the COVID-19 emergency. The aim is to make sure that caregivers have safe and reliable access to transportation, according to Care Finders leadership.
“As the largest home care services provider in the state of New Jersey, transportation is always top of mind for us,” Martha Stuart Williams, chief operating officer of Care Finders, told Home Health Care News in an email. “LogistiCare and Lyft brought a technology-centric and patient-centric solution for what is a persistent issue for many home care providers, particularly during a time as challenging as the pandemic.”
The partnership has its roots in a contract between LogistiCare and the New Jersey Department of Human Services.
“This partnership began when LogistiCare started delivering food to those in need during the pandemic,” Kenneth Wilson, chief operating officer at LogistiCare, told HHCN. “This was in addition to our New Jersey state contract to provide non-emergency transportation for Medicaid patients to their medical appointments.”
LogistiCare learned about CareFinders’ transportation needs via conversations with New Jersey’s Medicaid director, Wilson noted.
“We reached out to CareFinders, and they expressed an interest in working together, so we agreed to create and launch a pilot program, which has been very successful,” he said.
For CareFinders, LogistiCare’s willingness to work with front-line care teams in communities hardest hit by COVID-19 made the company an attractive partner, according to Williams.
“They stepped up as a willing partner, providing reliable transportation for some of our most vulnerable caregivers in the midst of the COVID-19 shutdown,” she said. “That’s super important to us, because Total Care at CareFinders is about supporting our caregivers first and foremost so they can care for our clients.”
Overall, Williams believes that the partnership between LogistiCare, Lyft and Care Finders has allowed them to provide consistent care services.
“At the end of the day, this partnership allows us to provide care to patients who otherwise might have been unable to receive care,” she said. “As a company dedicated to changing lives day in and day out, this partnership has become a tremendous asset for us.”
Additionally, LogistiCare is in talks with other home care providers about potential partnerships.
On its end, Lyft has increasingly gotten involved in the health care space, especially around home-based care. Many home-based care agencies use Lyft to coordinate transportation services for both caregivers and clients.
In total, Care Finders employs more than 7,.600 certified home health aides, plus more than 180 RNs and LPNs.
The post Care Finders, Lyft, LogistiCare Partner to Give Caregivers COVID-19 Transportation Support appeared first on Home Health Care News.
What You Should Know:
– Lyft is continuing to expand rideshare for
non-emergency medical transportation (NEMT) through a first of market direct
integration with Epic, the largest electronic health record (EHR) in the U.S.
– This will have an immediate impact on hospital operations and patients, with currently committed customers including Tampa General and Ochsner Health.
Today, ridesharing leader Lyft announced an integration with EHR provider Epic to enable
health system staff to schedule a Lyft ride for a patient directly from that
patient’s record. Lyft worked directly with Epic to create the Lyft for Epic integration
with Lyft Concierge directly into Epic that will make it
easier for healthcare staff to order a Lyft ride on behalf of a patient.
How Lyft for Epic Works
Staff can send reliable rides directly from a patient’s
profile in the EHR —
simplifying their day-to-day tasks, saving time, and allowing them to focus on
what matters most: the patients. And patients can easily get to their
appointments and back home after the visit without needing an app.
– Simplify sending rides: Nurses, case managers, and
other healthcare workers are already familiar with Epic — adding notes to
patient files, scheduling appointments, and discharging patients. By accessing
Lyft directly from the EHR, staff can schedule rides by directly accessing Lyft
from a patient’s record, rather than needing to sign into a separate tool.
Patient and appointment information will also pre-populate in the ride request
form, reducing friction in the booking process.
– Improve appointment adherence: Arranging a Lyft ride when booking appointment results in fewer missed appointments. Our data shows that Lyft can help providers reduce no-show rates by up to 27 percent.
– Increase operational efficiency: Arranging a Lyft
ride at the time of patient discharge can lead to shorter waiting times, less
crowded waiting rooms, and improved patient throughput.
– Measure patient outcomes: Most health systems have
not collected data on the impact of their transportation programs. With Lyft
for Epic, we’re also working towards giving health systems the ability to generate
reports that make it easier to measure the impact of rideshare on health system
spend and population health outcomes — potentially even tracking patient
segments to proactively identify patients that would benefit from a Lyft ride.
Lyft Continues Significant Investment in Healthcare
Today, Lyft partners with 9 out of the top 10 health systems
in the U.S, representing thousands of hospitals and clinics across the country.
The Lyft for Epic integration will give these organizations even more resources
to ensure transportation is never a barrier to care. Many health systems in the
U.S. use Epic, nearly 30 percent of which already partner with Lyft for their
non-emergency medical transportation (NEMT) programs. Several of our existing
health system partners — including Ochsner Health and Tampa General —
have already committed to using the integration.
“Access to reliable transportation is a common barrier to seeking healthcare, especially for our most vulnerable patients,” said David Carmouche, MD, Senior Vice President, Community Care at Ochsner Health. “By teaming up to integrate Lyft into Epic – our established health record system – Ochsner is providing a solution that makes it easier for patients to seek out high quality care when they need it and without unnecessary delays due to a lack of transportation.”