How Video Calling Enriches the Telehealth Experience

Follow along with our new blog series #HealthcareNow and #PublicSectorNow, where we’ll addresses healthcare innovation around the world and how to maintain business continuity in today’s health climate. 

Despite the growing number of advantages of telehealth, you may have some concerns about the inability to see your healthcare provider in-person. If so, you’re not alone. Earlier this year, the Cisco Webex UX Research team conducted interviews with patients and many expressed the same concerns. We found that these concerns were alleviated through the use of video (vs. audio only calls), as the video technology created a more personal, face-to-face experience.

Based on our comprehensive research, we found that turning video on can enrich your next telehealth appointment in the following ways:

  • Helps foster the patient-provider relationship: When we talked to patients, feeling heard by their provider was one of the biggest indicators of a successful appointment. Because so much of a conversation is revealed through body language and facial expressions, keeping video on leads to a richer, more personal experience. The benefits of video apply not only to new patient-provider relationships, but also existing ones (for example, with your primary care physician).
  • Allows providers to better address your concerns: When we talked to providers, we learned that during in-person appointments, they don’t just rely on your verbal description of the problem. Instead, they look at you holistically, from body language to vitals to physical examination. While some of these methods of examination aren’t possible through virtual visits, video does give the provider more information than audio alone. For example, if you are on your mobile phone, you can point your camera to an area (for example, a dermatological issue) that the provider would like to further examine. This allows the provider to see the problem and suggest further action or treatment.

As we continue to use telehealth to consult with our clinicians, we encourage you to try video to improve your relationship with your provider. To make this process more seamless, Cisco Webex provides high-quality, reliable video for your virtual consultations.

Watch this doctor’s experience with Cisco Webex technology to better connect with patients when delivering difficult diagnoses.

To best prepare for your first telehealth visit, check out our Transitioning to Virtual Healthcare page and the materials provided by your doctor’s office.

We’d love to hear what you think. Comment below and stay tuned for the next blog in our #HealthcareNow series.

Additional Contributors: Laurel Adams, UX Researcher and Mani Pande, UX Research Manager

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Cisco Greece Drives Telehealth Through Donation

Cisco Greece has donated Cisco Webex DX80 collaboration endpoints to the University General Hospital of Thessaloniki AHEPA to provide telehealth services for patients in isolation. 

Helping our customers, partners, communities and people take advantage of technology in times of massive transformation is core to who we are at Cisco. During this challenging time, we are committed to supporting those in need.

For the Cisco Greece team, this commitment has been made through closely engaging with government agencies to support medical professionals and bringing telehealth capabilities to medical facilities and doctors at the University General Hospital of Thessaloniki AHEPA.

To enable direct and multi-party video communication between patients receiving treatment and their clinicians and families outside of isolation, Cisco Greece, along with our partners, made a generous donation of Cisco Webex DX80 collaboration endpoints to the University General Hospital of Thessaloniki AHEPA.

Doctors using DX80

With the Cisco Webex DX80s, the treatment team can answer patient questions without being in the room and reduce visits by the hospital staff to the isolation wards. This means that the hospital can reduce the risk of physical contact between patients and clinicians, allow more frequent visits remotely, reduce consumption of personal protective equipment and save time by not having the care team dress in protective equipment, a process that can take up to 15 minutes per patient.

A huge thank you to the Cisco Greece team for their generous donation and for helping the University General Hospital of Thessaloniki AHEPA provide their patients with better care.

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