IVR

How to close gaps in care with automated patient outreach

automated outreach, Care Coordination, care management, digital scheduling, Featured, IVR, Patient Access, Patient Engagement, patient schedule / December 15, 2020 December 15, 2020

Scheduling an appointment shouldn’t be complicated. Yet too often, patients are left to figure out their next move alone, with just a single phone number to call. Frustrated and confused, patients may drop out of the scheduling process entirely or miss the appointments they’ve already booked. Missed appointments can lead to critical gaps in care, …

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Success at a glance: improved collections, part one

collections, Collections Optimization, Collections Optimization Manager, employee satisfaction, Featured, IVR, Patient Access, Patient Engagement, patient statements, patientdial / October 6, 2020 October 6, 2020

Before working with Experian Health, call center operations at Sanford Health were disparate and disjointed, with each call center operating on a different phone system with different carriers. While some centers saw high abandonment rates, others were waiting around for calls. Although Sanford attempted to create balance by placing accounts in a work queue, the …