Strategies for Successful Security Outcomes in Healthcare

Follow along with our blog series #HealthcareNow and #PublicSectorNow, where we’ll address healthcare innovation around the world and how to maintain business continuity in today’s health climate. 

This year has brought unprecedented challenge and opportunity for healthcare organizations as they look to secure their patients, clinicians, care teams, endpoints and data.

With the shift to remote work, heightened demand for telehealth and virtual care, and more devices and connections on the network, there has never been a more critical time to address the cybersecurity strategy within your healthcare organization.

Unfortunately, cybercrime hasn’t stopped or slowed because of the global pandemic. In fact, earlier this year the FBI reported a 400% increase in daily cybersecurity complaints since the pandemic began.

So, how do you build a strong defense to enhance patient safety and protect your healthcare organization from cybersecurity breaches?

To understand and identify security practices that drive successful outcomes, Cisco conducted a fully anonymous survey of over 4,800 active IT, security and privacy professionals from around the world. Of those participants, 281 represented healthcare organizations.

The result? A Security Outcomes Study and a mini report specifically on healthcare that empower security leaders around the world to protect against cyber attacks and drive business growth.

Key Takeaways 

Of the healthcare participants surveyed, 51.2% felt they were meeting compliance regulations, 49.1% said they are gaining executives’ confidence in the security program, 45.9% said they were successfully avoiding major incidents and 43.8% said they were managing top risks. See the figure below for how healthcare organizations reported success rates across various outcomes. Note that the mean rate of success is 42%.

Figure outlining security outcomes for healthcare organizations

When it came to defining the strategies that help enable successful security outcomes within healthcare organizations, the survey looked at three categories – enabling the business, managing risk and operating efficiently.

To enable the business, healthcare organizations noted that proactive tech refresh plays a significant role in success. Those who let their infrastructure degrade and only update when things break showed significantly reduced rates of success in enabling the business.

For managing risk, proactive tech refresh was again in the top three strategies. Other strategies for success include timely incident response and prompt disaster recovery.

Lastly, in the category of operating efficiently, the top success strategy was again proactive tech refresh, with well-integrated tech and effective use of automation as other top strategies.

So, what can we gather from this report? Organizations who take a proactive approach to defining their cybersecurity strategy and maintaining security posture with tech refresh have greater success than those who don’t.

To get more key insights from the healthcare study, please read the Security Outcomes Study for Healthcare.

To see how the healthcare industry compares to other industries and organizations, please read the Security Outcomes Study.

We’d love to hear what you think. Comment below and stay tuned for the next blog in our #HealthcareNow series. 

Ensuring Safer Healthcare Wireless – Backed by Evidence

Follow along with our blog series #HealthcareNow and #PublicSectorNow, where we’ll address healthcare innovation around the world and how to maintain business continuity in today’s health climate. 

What would your life be like without wireless technology?

The average household has over 9 Wi-Fi devices and that number is growing rapidly. Smart speakers. Smart lights. Security cameras. Temperature controls. Virtual assistants. The phenomenal growth of wireless networks is driven by the design evolution of powerful personal devices.

Wireless technology also plays a pivotal role in the orchestration of effective and accessible healthcare. The average hospital room has 25 wireless-enabled devices. That means a small 200-bed hospital contains 5,000 devices or more, not including the many environmental sensors that are deployed to monitor and control other aspects of the hospital environment.

Wireless technologies are now a mission-critical capability in the array of hospital network tools. But, making wireless technologies patient-safe remains a challenge.

Applications are competing for bandwidth and share the radio frequency (RF) spectrum, which compounds issues such as interference, edge of network boundaries, footprints and coverage effectiveness, communication transition points, software interoperability and interfaces, legacy equipment, cybersecurity, and the impact of regulatory changes. These considerations, together with increasing use of bring-your-own-device (BYOD), Internet of Things (IoT) and wireless medical device technologies create a complex environment of operation.

Ensuring reliability in the information flow in wireless systems requires enhanced levels of systems design, deployment and maintenance. There can be no risky workarounds or shadow IT developments. Unlike wired networks, the adaptive nature of wireless, and the flexibility it provides for ad hoc and new connections demands the adoption of a risk-based approach.

Cisco and Flinders University collaborated to develop an evidence-based, comprehensive, and up-to-date method for the design and deployment of complex wireless systems in a healthcare system. The result is a practical guide that enables designers and implementers to employ informed, best and relevant industry practice. It also provides hospital executives governance over the process and the assurance of a safe wireless network, ultimately reducing patient safety issues.

Get the Healthcare Safe Wi-Fi Framework here.

We’d love to hear what you think. Comment below and stay tuned for the next blog in our #HealthcareNow series. 

How Webex Uses Patient and Provider Insight to Improve Virtual Care Delivery

Follow along with our blog series #HealthcareNow and #PublicSectorNow, where we’ll address healthcare innovation around the world and how to maintain business continuity in today’s health climate. 

In the past few months, we’ve seen huge shifts in how people are working. This naturally extends to the healthcare industry, where care delivery continues to be a priority, even amidst social distancing and shifts in the workplace.

Earlier this spring, the Webex UX Research team conducted an extensive qualitative study with healthcare providers and patients who use telehealth services. The study unearthed the challenges, opportunities and patterns of behavior when using video in healthcare settings. It also served as the foundation for developing healthcare personas, among the first industry-specific personas to be created and used at Webex.

In the world of product development, personas are a common tool to help surface deep research findings and build alignment across multiple teams. While personas used to be synonymous with stereotypes, the practice has transitioned towards more behavioral, “psychographic” personas. The Webex UX Research team builds personas directly from qualitative research and these artifacts are referenced across the entire product organization to build more clinically relevant voice and video tools.

The initial research study was made up of one-hour interviews (with each participant being interviewed over Webex Meetings), which produced an enormous amount of data. By identifying patterns across this massive amount of data, we developed personas for both providers and patients.

Instead of devolving into typical demographics, the personas center on specific patterns of behaviors and beliefs to understand the telemedicine landscape. For example, healthcare providers tended to be time-strapped and juggled multiple technology platforms. They often used video to help alleviate a patient’s concern, and their main priority was providing relief to patients. Providers chose very easy to use video platforms, ideally ones that their patients had used before and didn’t require downloads. Providers tended to complain about technical shortcomings during telehealth appointments, like pixelation or poor audio, making it difficult to consult with patients.

Patients, on the other hand, demonstrated different beliefs and behavior. They often expressed trepidation prior to using telemedicine services for the first time and were more likely than doctors to describe themselves as not very tech savvy. However, after their initial video appointment, patients had an overwhelmingly positive view of telemedicine. This was especially true for people who had encountered difficulties in the past to make it to an in-person appointment due to factors like illness or injury, traffic or distance, and extreme weather events.

These personas have been used across the Webex organization to help our own teams reach alignment on the needs of this critical industry, during an especially critical time. The healthcare personas provided an essential window into our user’s world, building empathy and keeping their needs front and center. With this data, our teams have been able to continue to make improvements in our Webex technology, helping to provide a better virtual care experience for patients and providers alike.

Learn more about how Cisco is expanding access to care through secure collaboration tools

We’d love to hear what you think. Comment below and stay tuned for the next blog in our #HealthcareNow series. 

The New Care Outlook, According to Healthcare Executives

Follow along with our blog series #HealthcareNow and #PublicSectorNow, where we’ll address healthcare innovation around the world and how to maintain business continuity in today’s health climate. 

This year, the healthcare sector has been thrust into the spotlight globally. Healthcare is the front line, but also our last line of defense in this pandemic – doing incredibly important, but also dangerous work with huge health and economic consequences.

To date, healthcare providers have been focused on the response phase of COVID-19 which, as the state of Victoria in Australia has proven, is not necessarily linear. We are starting to realize that this pandemic is not predictable, and we will need our systems, institutions and individual mindsets to be dynamic, adaptive and resilient.

To discuss the impact of the pandemic to care and the outlook in a post-pandemic world, we gathered virtually more than 30 health and aged-care executives from Australia, New Zealand and the US. The conversation was part of a Cisco round table, aligned to a broader industry series and anchored by perspectives from Silver Chain Group (Dale Fisher), the Cisco-RMIT Health Transformation Lab, Flinders University and representatives from executives at acute and community health institutions.

The conversation highlighted a number of themes that describe the challenges and opportunities in healthcare ahead and are summarized in the graphic below.

One of the strong themes emerging from the round table was the importance of digital infrastructure and capability in helping institutions maintain business continuity, improve levels of care, and ultimately be more responsive to changing conditions. In the quest for short term workarounds, organizations are realizing that things like cybersecurity and redundancy cannot be compromised.

A similar round table is planned for earlier next year to again reflect on and re-imagine the next normal that we are now living through.

Stay tuned for additional insights on that round table!

We’d love to hear what you think. Comment below and stay tuned for the next blog in our #HealthcareNow series. 


Achieve Business and Clinical Resiliency in Times of Change

Follow along with our blog series #HealthcareNow and #PublicSectorNow, where we’ll address healthcare innovation around the world and how to maintain business continuity in today’s health climate. 

Change. It’s constantly redefining the healthcare landscape, whether triggered by technology innovations, cultural shifts, or world events.   

Healthcare organizations understand this and plan for it, putting continuity and recovery plans in place to help them maintain normal operations as much as possible in times of change. 

However, with the recent pandemic many healthcare organizations were faced with changes so great and so fast, there was no “normal” to return to. 

The industry is quickly changing, and healthcare organizations are pivoting their services and work environments to be more flexible and resilient. 

According to this recent PwC Pulse Survey, 90% of healthcare executives are prioritizing changing workplace safety measures and requirements as their employees transition back into the clinical space. 67% plan to make remote work a permanent option for roles that allow it, and 70% are actively working to improve the remote work experience.  

Healthcare organizations are managing the acceleration of existing trends such as overnight increases in remote workforce, increased security concerns and exponential growth in telehealth and virtual care  

Couple that with the appearance of new dynamics such as prioritization of worker safety and wellness in the care facility, patient consumerism, shifts in care delivery sites and disruption of business and patient-care models, and organizations have a lot to consider when it comes to balancing acceleration and disruption to become future ready.  

With these massive shifts in prioritizes, we believe it’s time to look beyond “normal” or even the “new normal” and embrace the ever-changing reality of our future with new levels of resilience. Not to just recover and adjust in the face of change, but to thrive.   

This is where Cisco makes a difference. You need secure, healthcare solutions designed and built for change at scale across your organization.  

Cisco Business and Clinical Resiliency Solutions help provide a safer work environment for your clinicians and staff and a trusted experience for your patients, while maintaining continuity of care.   

With unmatched healthcare expertise that spans networking, security, cloud, data center and collaboration, Cisco and our ecosystem of partners can deliver a complete healthcare solution that empowers your workforce to triage and care for patients remotely and allows administrative staff to work from home.  

We’d love to hear what you think. Comment below and stay tuned for the next blog in our #HealthcareNow series. 

Securing Internet-Connected Devices in the New Era of Healthcare

The proliferation of medical and internet-connected devices in healthcare brings both clinical benefits and security risks. Just think of the volume of healthcare data being transferred and stored every day — data from IoT and connected medical devices, electronic health records (EHRs), clinical workstations, and smart hospital applications for patients, clinicians, researchers, and administrators.

All of this data requires secure and segmented networks to better protect medical devices, guest wireless devices, clinician devices and more from cybersecurity threats.

As part of National Cybersecurity Awareness Month, we’re focusing on what’s at stake when it comes to securing internet-connected devices in healthcare and how you can create an end-to-end security strategy to help address patient privacy requirements, improve threat detection, reduce management complexity and ultimately lower the risks associated with medical and IoT devices.

Why do my internet-connected devices need to be secure?

With the number of connected devices on healthcare networks rising, and more devices requiring network connectivity, there’s never been a more critical time to consider your medical device and IoT security strategy.

Did you know that 63% of healthcare organizations experienced a security incident related to unmanaged and IoT devices in the past two years?1

The average number of connected medical devices per hospital room is 15-20, and each of those medical devices have, on average, 6.2 vulnerabilities.2

Legacy medical devices can increase the threat surface as well. Sixty percent (60%) of medical devices are at end-of-life stage, with no patches or upgrades available. And the average age of medical devices being used by hospitals and healthcare organizations is 20+ years, making them significant targets for hackers.2

Add mobility to the mix, and you have even more devices to secure. 4 in 5 clinicians use smartphones each day3, and 71% of clinicians said their hospital allows BYOD use.4

So, what’s at stake?

Above all, patient safety continues to be the greatest concern when it comes to the security of internet-connected devices.

In 2017, the Food and Drug Administration recalled 465,000 pacemakers after the discovery of security vulnerabilities that could potentially put patients’ lives at risk.5

Recently, a ransomware attack on a German hospital may become the first ever to result in death.6 After the emergency clinic’s IT network was attacked, a 78-year-old woman was redirected to a care facility more than 20 miles away, resulting in delayed care that ultimately caused her passing.

When critical clinical devices are hacked, it can become a matter of life and death, thus emphasizing the importance of a strong security strategy.

What can you do to protect your patients and internet-connected devices?  

To protect patient data and secure your networks, users, endpoints, cloud edge and applications, you need a strong security strategy that includes the following:

  • Ability to identify all endpoints on the network, categorize each to a security posture, and create profiles and policies by device type and vendor
  • Quickly identify, isolate, and remediate cyber attacks
  • Control access to patient data at the device, location, and user level to minimize risk
  • Analytics and clinical informed alerts that enable IT to minimize security risks to the entire network while troubleshooting a known issue in an isolated segment

With Cisco Secure, and the Cisco SecureX platform, you can improve patient safety, automate medical and IoT device tracking and inventory, and reduce the risk associated with internet-connected devices within your healthcare facility.

Learn more about the healthcare security portfolio


  1. Armis, Medical and IOT Device Security for Healthcare, 2019​
  2. Cybersecurity Magazine, Patient Insecurity: Explosion Of The Internet Of Medical Things​
  3. Beckers Health  IT, 14 Statistics on Clinicians and Mobile Device Usage
  4. BYOD use is on the rise, and hospital policies need to be robust, Healthcare Dive, April 2018
  5. 465,000 Pacemakers Recalled on Hacking Fears, Fortune
  6. Ransomware attack on a hospital may be first ever to cause a death, Fortune

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A Tipping Point for Care Virtualisation

Follow along with our blog series #HealthcareNow and #PublicSectorNow, where we’ll address healthcare innovation around the world and how to maintain business continuity in today’s health climate. 

One of the most remarkable impacts of the pandemic has been the speed with which it accelerated telehealth as a mainstream channel for clinical consultations. Issues that were once considered intractable were solved almost overnight out of sheer necessity and the need to protect our frontline workers and patients from infection.

The surge in telehealth is most likely a symbol of something much bigger, and more profound. Care virtualisation is a concept which has gathered pace in the wake of the pandemic. Put simply, virtualised care reflects the broad range of health services that are being delivered using digital channels. Some of these are reflected in recent Cisco deployments across Australia, including extensive uptake of the Webex platform to enable virtual visits, improve communication and connect families with patients at a time of extreme stress.

Cisco provided Flinders University with funding under its global Country Digitisation Acceleration program to look at the opportunities for virtualised care. The result is a compelling report titled `From Telehealth to Virtualised Care.’

“Up until 2020, it has been an ingrained part of Australian culture to receive healthcare in a face-to-face setting and in the provider’s rooms or clinic. The COVID-19 pandemic is an unprecedented culture interloper. It will shift our culture in many ways, not least in our societal expectations and understanding of how we receive healthcare. We believe that virtual care has an important role to play in the future of healthcare delivery in Australia: ‘right care, right place, right time’”

– excerpt From Telehealth to Virtualised Care report (quote attributed to PWC)

One of the most important themes from the report is the importance of underlaying digital infrastructure as an enabler of new care models that will increasingly be characterised by smart sensing, self-management and remote monitoring.

Virtualised care is a theme that will continue to rise in prominence as health care systems continue the quest to improve patient care and safety, redefine the patient experience, deliver cost efficiencies, and fortify their underlaying platforms against cyber attacks.

We’d love to hear what you think. Comment below and stay tuned for the next blog in our #HealthcareNow series. 

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Managing the New Realities of Patient Care

Follow along with our blog series #HealthcareNow and #PublicSectorNow, where we’ll address healthcare innovation around the world and how to maintain business continuity in today’s health climate. 

With the uncertainty of the current environment, health organizations around the world are accelerating their adoption of technology solutions to prepare for a new era of patient care. The pandemic is accelerating change at a rapid rate, redefining healthcare as we know it with new contactless innovations and tools that can improve overall organizational performance and patient care 

Cisco Capital has been helping healthcare organizationadapt in the face of change. As businesses reimagine workforces and redesign workplaces,Cisco’s payment solutions have allowed healthcare organizations to not only overcome current challenges, but also operate more efficiently and effectively.  

Cisco’s flexible financing provides access to complete technology solutions that drive business continuity and clinical resiliency by bundling the hardware, software and services you need today while spreading the cost over time. Healthcare organizations can address short-term cash flow and liquidity concerns while having access to the latest Cisco technology with predictable monthly payments at interest rates as low as zero percent  

With no upfront costs, Cisco Easy Pay provides the agility to keep pace with your digital business needs and grow your healthcare organization. In addition, flexible end-of-term options make it easy for you to maintain your competitive advantage and plan for the uncertain future ahead. 

Jersey Community Hospital, which has served citizens in the Jerseyville, Illinois, area for over 60 years, needed to digitally upgrade to a secure network after discovering that weak channels of communications had led to patient scheduling issues as well as gaps in device security and customer privacy protection.  

With Secure Data Technologies, Cisco helped Jersey Community Hospital create a state-of-the-art communications network. This improved patient satisfaction by enabling more human interactions during the scheduling process, expanded access to specialty care from other hospitals through telehealth implementations and increased end-to-end security across all critical platforms. 

“This organization, and everyone who works or volunteers here, has allowed me to give back to my hometown,” said Shane Winters, IT Director at Jersey Community Hospital. “I’m proud to have worked with Secure Data Technologies and Cisco to make it easier for everyone in the county to connect to the healthcare services they need.” 

As the pandemic unfolded in Australia, all state government hospitals were forced to immediately ramp up to ensure availability of COVID-19 testingNew South Wales (NSW) Health, the largest public health system in Australia with 228 public hospitals and 114,000 dedicated staff members, needed to quickly digitize clinical services to virtual care in order to meet the increasing demands of the pandemic.   

NSW Health looked at many options with the least disruption to its WAN core and decided on a number of the modules via Cisco Refresh, which offers competitive pricing for equipment that is remanufactured and verified by Cisco. With the help of Cisco Refresh, NSW Health was able to rapidly deploy critical virtual care services, pathology testing (with results available in 48 hours), pop-up clinics and remote work for part of its workforce. 

The healthcare sector has been and always will be a dynamic business. It remains critical now during this health crisis – perhaps more than ever before – and we thank our frontline workers who are pushing through these tough and challenging timesWe’re proud to offer Cisco’s products and services during this time of need so healthcare providers can continue to be agile in 2020 and beyond.  

At Cisco, we are committed to providing you with ways to preserve cash and the ability to accelerate technology innovations so you can focus on driving your business needs and achieving success in this new era of patient care.

> Learn more about Cisco Capital 

> Learn more about Cisco Refresh  

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Lessons from COVID-19 – The Need for Dynamic Health Capacity

Follow along with our blog series #HealthcareNow and #PublicSectorNow, where we’ll address healthcare innovation around the world and how to maintain business continuity in today’s health climate. 

Never before in living memory have our health systems been so clearly and obviously challenged. They have been at the heart of the storm that is the present pandemic – simultaneously core to our response to COVID-19, and the same time profoundly impacted by it.

Front line health workers have been thrust into difficult roles. Parts and players in our systems have been overwhelmed; while others have been partially or entirely shut down. Necessity has imperiously called for new methods, new practices, new technologies to address new risks, new outbreaks, new demand.

Our systems must adapt. They must be dynamic. We must find ways to help our health systems, spaces, and capacities become more responsive – rather than merely just overborne by or even resistant – to change.​  Facing a situation riddled with uncertainty and unpredictability, every aspect of the healthcare system has had to be re-evaluated in response to the pandemic: from clinical policy, to business process, to technology, to training.

A crucial lesson from the pandemic so far – which has probably received relatively less attention – is the pressure that COVID-19 has placed on physical spaces. Healthcare providers have had to re-think – at times completely – how they use and manage physical infrastructure, including:

  • Converting non-healthcare spaces to deliver services. Who would have thought we would be turning carparks into mass testing facilities, or convention centres into pop-up ICU facilities?
  • Rapidly repurposing existing healthcare spaces, such as turning general purpose wards into ICU facilities, as happened around Australia including at St Vincent’s on the Park in Melbourne.
  • Reconfiguring and mobilising ICU facilities to deal with the infectious nature of COVID-19, its geographic elements, and overcome the tyranny of distance through the use digital tools so clinicians, family and friends can communicate with patients safely.

Cisco provided RMIT University – home to the Cisco Health Transformation Lab – with funding under its global Country Digitisation Acceleration program to look at the issue of dynamic infrastructure in healthcare in more detail. The result is this report that provides a framework for how to think about future health spaces and their adaptability, as well as examples from around the world.

A central conclusion of the report is that digital infrastructure – not just physical buildings – is central to making health care spaces dynamic.

“The COVID-19 pandemic has taught us we can no longer presume that the physical infrastructure we design or build can or will be solely used for its original purpose. While spatial infrastructure is important, the key to creating dynamic spaces and capabilities is increasingly physical and digital networks: adaptable connections and dynamics that can learn, reshape, and redesign processes, capacity, and indeed spaces – allowing for quick responses to unexpected situations and improvement in response to volatility.

Infrastructure is increasingly about digital platforms and capability as much as bricks and mortar. In fact COVID-19 has helped to reinforce the fact that the single piece of infrastructure that needs to be permanently accessible is technological: the network.“

– Dynamic Health Capacity: Towards adaptable health systems in times of crisis

Learn more about the RMIT-Cisco Health Transformation Lab and its work. Read the full report here.

We’d love to hear what you think. Comment below and stay tuned for the next blog in our #HealthcareNow series. 

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Georgia Department of Public Health: Keeping Doctors and Patients Connected

Follow along with our new blog series #HealthcareNow and #PublicSectorNow, where we’ll addresses healthcare innovation around the world and how to maintain business continuity in today’s health climate. 

Georgia Department of Public Health (DPH) needed a way to continue critical healthcare services without in-person visits when the pandemic hit. 

Like most healthcare organizations, they needed to pivot when stay at home orders and social distancing limited patients from coming into clinics and hospitals for preventative and chronic care. 

DPH had to rapidly select a web-based technology provider that would integrate seamlessly with their existing video conferencing solutions and Cisco solutions across infrastructure, scheduling, DX units and room kits. And, they needed security built into the platform to meet strict HIPAA requirements for patient privacyWebex was the answer.  

In just three months, DPH onboarded 1,200 telehealth providers to the Webex platform. Now, they have one of the most robust telehealth programs in the nation with over 1,000 connected endpoints, allowing patients to stay safe at home while maintaining access to needed medical care. 

One of the critical areas that is benefiting by the use of Webex is the Babies Can’t Wait (BCW) program. BCW is an early intervention program that offers a variety of coordinated services for infants and toddlers with special needs and their families. The BCW program is using Webex to: 

  • Conduct trainings and staff meetings
  • Administer eligibility evaluations
  • Provide ongoing occupational therapy, speech therapy, and physical therapy services
  • Provide special instruction services
  • Hold weekly state meetings and teletherapy provider support meetings

DPH is also able to offer patients over 50 additional telemedicine services, including dental, diabetes, infectious diseases, and pediatric care.  

“… We leveraged Webex to get those providers onboarded and trained to see patients during COVID. The feedback has been amazing. Our patients are very pleased with the platform.” –Suleima Salgado, Director of Telehealth, Georgia Department of Public Health 

Before the pandemic, patients and providers were hesitant to adopt telehealth, but now, patients are driving the conversation. They are pleased with the care they now receive from home, and DPH believes the demand for telehealth will continue even after in-person appointments resume in full capacity.   

“Telehealth is not going anywhere…It’s going to be a standard model of care now moving forward post COVID.” – Suleima Salgado, Director of Telehealth, Georgia Department of Public Health 

We’d love to hear what you think. Comment below and stay tuned for the next blog in our #HealthcareNow series. 

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Empowering Secure Remote Work in Healthcare

Follow along with our new blog series #HealthcareNow and #PublicSectorNow, where we’ll addresses healthcare innovation around the world and how to maintain business continuity in today’s health climate. 

The last six months have changed everything that we know about work – especially remote work.

According to a recent study by PwC, 54% of CFOs say their organizations will make remote work a permanent option for roles that allow it. Eighty seven percent (87%) said that their organization’s highest focus is on changing workplace safety measures and requirements as they transition back to the workplace. And seventy two percent (72%) expect greater resilience and agility as by-products of the pandemic.

As companies worldwide and across industries make remote work common practice, we in healthcare are finding ways to safely empower non-clinical staff to work remotely.

With healthcare, of course, a hospital or clinic cannot go completely virtual. By nature, some care must be delivered in-person. Lifesaving procedures and emergency services can’t be done remotely. For essential clinical staff and the patients that they serve, we help create a trusted care delivery workplace, while helping your health systems maintain continuity of care.

Bringing clinicians and care teams together, wherever they are.

We help you boost productivity across your organization and manage business and clinical continuity during crisis with collaboration that is multi-disciplinary across departments and the secure remote worker community.

For non-clinical staff, how can you enable remote work, minimizing the number of operations staff in your hospital or clinic and helping to reduce the possibility of transmission? You need remote, secure connectivity into the operational domain to empower workers to be productive anywhere.

For your clinicians and care teams, you need to be able to conduct live video calls, trainings and large-scale broadcasts to bring teams together. With Webex Meetings and Webex Teams, you can securely collaborate, even when you cannot be in the same room.

Want to see how one healthcare organization did it? The University of Maryland Medical System connected 28,000 employees across 13 hospitals and 5,000 homes in just 5 days.

Virtual triage makes connections, regardless of location.  

You need to improve patient experience and care coordination, enable emergency triage response, provide a proactive approach to chronic care patient engagement and deliver a seamless agent experience. And, today, you need to do it remotely.

In many cases, your contact center agents are your patients’ first point of contact, meaning it’s key to ensure your agents can work from wherever they are to quickly and efficiently service your patients.

Want to see a Cisco contact center in action? See how Mercy Virtual gained an additional 6 hours a day to spend with patients because of faster pickups and patient hold times.

Telehealth improves schedule density, and blends in-person and virtual appointments seamlessly.

Even during a pandemic, patients still need to meet and consult with their physicians. Whether it’s managing a chronic condition, attending yearly appointments or meeting with a psychiatrist, some appointments cannot be postponed. While certain clinical appointments need to be in person, others can be virtual.

Telehealth and virtual visits provide care at a distance through secure voice and video technology – which improves patient access to care and clinician productivity. Physicians can launch Webex video visits directly from within the electronic health or medical record, include multiple care team stakeholders on the call and address social distancing demands. Plus, telehealth helps with schedule density so that clinicians can blend in-person and virtual appointments seamlessly, minimize contact with patients and spend less time waiting for patients to arrive.

See how The Centre for Addiction and Mental Health increased their telehealth visits by 750% in a one-month period this year.

If this pandemic has taught us anything, it’s that change is constantly redefining our landscape. Healthcare organizations were faced with changes so great and so fast, that for so many, there is no “normal” to return to.

Now is the time to look beyond “normal” and the “new normal,” and embrace the future with the organizational resilience to not just recover and adapt in the face of change, but truly thrive.

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Why Healthcare Providers Need Secure Telehealth Solutions

Follow along with our new blog series #HealthcareNow and #PublicSectorNow, where we’ll addresses healthcare innovation around the world and how to maintain business continuity in today’s health climate. 

Even before in-person doctor’s visits paused to abide by social distancing measures, the use of video technology was starting to be used by clinicians to consult with patients virtually. Back in January, the Webex UX research team conducted a study with healthcare providers and patients who recently used or provided care through telehealth. We interviewed 9 patients and 9 providers, with specialties across cardiology, emergency medicine, patient education, pharmacy and orthopedics. A common belief among providers we spoke to was that their patients were not tech savvy. The providers thought their patients would be reluctant or unable to download an app or join a video appointment from a URL link. As a result, providers frequently resorted to applications that were already installed on patients’ smartphones.

In using such services, providers could unknowingly expose their patients, themselves, and their employers, to cybersecurity risks. In our survey, providers described taking privacy measures, like doing video calls from a private office, room, or even bathrooms to ensure no one overhead patient information. While some providers understood that the applications they used with patients did not support their HIPAA compliance, they still resorted to using them, often from the perception that their patients wouldn’t want to learn to use a new app or service. We also found in our survey that patients had even fewer security concerns — many assumed that since they’d already shared significant personal information with their healthcare providers, using video software for a telehealth appointment was no different. Combined, these lax attitudes may be exposing patients, providers, and employers to unnecessary risk.

As telehealth becomes the new normal, how can we make it easier for healthcare providers to use a secure video service for telehealth? At Cisco Webex, we take our customers’ data security seriously and we are dedicated to providing world-class collaboration that is simple, scalable, and designed to meet your HIPAA compliance needs.

As a result, we have a few ideas on how to strengthen virtual healthcare appointments and keep patients’ data safer.

  • Educate providers on the importance of using a videoconferencing service that has security designed into the product and supports the provider’s HIPAA compliance requirements.
  • Regularly update healthcare providers on cybersecurity best practices through training, documentation, and webinars. For example, educate providers about secure screensharing. When providers share their screen during a video appointment, they should choose to share by application instead of their entire desktop. That way, they avoid accidentally exposing patient data to the wrong person.
  • An aspect of providers’ reliance on consumer apps stems from the perception that patients are not tech savvy. Providers and schedulers can instruct patients to take video calls from their computer’s browser to avoid having to download an app. Patients can also join meetings with audio-only options with one-touch join, allowing patients to join appointments over the phone’s audio without relying on data. By reducing the steps required when patients are joining a telehealth appointment, providers help keep their data secure.

To learn more about keeping patient and provider data safe, check out our Transitioning to Virtual Healthcare page, and this blog on how we protect your Webex healthcare data.

Additional contributors: Nishchala Singhal, UX Researcher and Mani Pande, UX Research Manager

We’d love to hear what you think. Comment below and stay tuned for the next blog in our #HealthcareNow series. 

The post Why Healthcare Providers Need Secure Telehealth Solutions appeared first on Cisco Blogs.

Cisco Webex Teams Earns HITRUST Certification

Follow along with our new blog series #HealthcareNow and #PublicSectorNow, where we’ll addresses healthcare innovation around the world and how to maintain business continuity in today’s health climate. 

As virtual healthcare is adopted at a greater velocity and scale than ever before, there’s never been a more critical time to talk about how we keep our customers’ data safe.

In healthcare, the stakes are high when it comes to privacy and security. The average cost of a healthcare record data breach is $429, which is more than double the cost of any other industry record breach. In the United States, the average total cost of a data breach for healthcare providers is $6.45 million.1

At Cisco, we take our customers’ data security seriously and develop world-class collaboration solutions that are simple, scalable and designed to meet your compliance needs.

Achieving HITRUST CSF Certification

We’re thrilled to announce that Webex Teams, Webex Control Hub and Webex API have achieved HITRUST CSF Certification, the world’s most widely adopted security framework in the healthcare industry.

The HITRUST CSF Certification combines best in class standards from HIPAA, NIST and COBIT and helps healthcare organizations address security challenges through a comprehensive and flexible framework of prescriptive and scalable security controls.

Achieving this certification status places Cisco Webex into an elite group of organizations worldwide who have received this recognition, and further validates Cisco’s commitment to keeping data safe and confidential.

“HITRUST helps organizations ensure that the highest standards of information protection requirements are met when sensitive data is accessed or stored,” stated Jeremy Huval, Chief Compliance Officer, HITRUST. “Cisco can be recognized as an organization that can be counted on for keeping information safe.”

Impact on Your Healthcare Organization 

Privacy and security are paramount for your healthcare organization. As collaboration technologies continue to be widely adopted for virtual care, Cisco is dedicated to securely connecting patients, clinicians and care teams.

Learn more about how we protect your healthcare data, and read more about our HITRUST CSF certification.

We’d love to hear what you think. Comment below and stay tuned for the next blog in our #HealthcareNow series.

  1. Ponemon 2019 Cost of a Data Breach Report

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How Video Calling Enriches the Telehealth Experience

Follow along with our new blog series #HealthcareNow and #PublicSectorNow, where we’ll addresses healthcare innovation around the world and how to maintain business continuity in today’s health climate. 

Despite the growing number of advantages of telehealth, you may have some concerns about the inability to see your healthcare provider in-person. If so, you’re not alone. Earlier this year, the Cisco Webex UX Research team conducted interviews with patients and many expressed the same concerns. We found that these concerns were alleviated through the use of video (vs. audio only calls), as the video technology created a more personal, face-to-face experience.

Based on our comprehensive research, we found that turning video on can enrich your next telehealth appointment in the following ways:

  • Helps foster the patient-provider relationship: When we talked to patients, feeling heard by their provider was one of the biggest indicators of a successful appointment. Because so much of a conversation is revealed through body language and facial expressions, keeping video on leads to a richer, more personal experience. The benefits of video apply not only to new patient-provider relationships, but also existing ones (for example, with your primary care physician).
  • Allows providers to better address your concerns: When we talked to providers, we learned that during in-person appointments, they don’t just rely on your verbal description of the problem. Instead, they look at you holistically, from body language to vitals to physical examination. While some of these methods of examination aren’t possible through virtual visits, video does give the provider more information than audio alone. For example, if you are on your mobile phone, you can point your camera to an area (for example, a dermatological issue) that the provider would like to further examine. This allows the provider to see the problem and suggest further action or treatment.

As we continue to use telehealth to consult with our clinicians, we encourage you to try video to improve your relationship with your provider. To make this process more seamless, Cisco Webex provides high-quality, reliable video for your virtual consultations.

Watch this doctor’s experience with Cisco Webex technology to better connect with patients when delivering difficult diagnoses.

To best prepare for your first telehealth visit, check out our Transitioning to Virtual Healthcare page and the materials provided by your doctor’s office.

We’d love to hear what you think. Comment below and stay tuned for the next blog in our #HealthcareNow series.

Additional Contributors: Laurel Adams, UX Researcher and Mani Pande, UX Research Manager

The post How Video Calling Enriches the Telehealth Experience appeared first on Cisco Blogs.

Mental Health Matters: Delivering Hope for Today and Tomorrow

Follow along with our new blog series #HealthcareNow and #PublicSectorNow, where we’ll addresses healthcare innovation around the world and how to maintain business continuity in today’s health climate. 

Let’s be honest: COVID-19 has landed a pretty hard hit on our collective mental health. We have valid reasons to be optimistic (more on that in a minute), but the pandemic has brought the issues into focus like never before.

It’s timely. The end of May brings Mental Health Awareness Month to a close in the United States. Only a few weeks ago, we marked Mental Health Week here in Canada. But no matter where you are around the world, there’s no question that at this exact moment, the conversation around mental health has never been more relevant, serious and important.

Forced social isolation has had a huge impact on peoples’ mental health. For those who were already vulnerable, it’s thrown a new barrier between their challenges and the support that’s available. Add all the other ingredients into the equation – financial uncertainty, anxiety over housing, concerns about the health of loved ones – and the situation has put pressure on peoples’ mental health on a scale we haven’t seen in our lifetimes.

Breaking through

At Cisco, we’ve been watching it closely, because we care about mental health – we have a strong track record building public awareness, breaking stigma and supporting employees in need. Since the pandemic started, we’ve gone a step further, holding conversations about our workforce’s mental health at all levels, on a daily basis.

Most importantly for the growing public mental health challenge, though, are the efforts we’ve made outside Cisco – specifically, a recent breakthrough thanks to our partnership with the Centre for Addiction and Mental Health (CAMH).

Headquartered in the heart of downtown Toronto, Ontario, CAMH delivers crucial support to local patients in the fourth-largest city in North America. Starting in September 2018, a group from Cisco Canada has been working with CAMH on delivering virtual care to patients securely over our Webex platform. The goal has been simple: enhance virtual care so that more patients – regardless of their location – can access critical mental health services.

Over the last two years, we’ve developed and tested five proof of concept programs and invested nearly $2-million worth of technology, funding and services in CAMH. The concepts were showing strong results and we’d made significant progress.

And then the pandemic hit – and everything changed. Face to face appointments became a risk to both clinician and patient health and safety. CAMH needed to pivot immediately to meet the needs of its existing patient base.

Thankfully, the foundation laid for the proof of concepts became a springboard, allowing us to rapidly launch a digital transformation.

Scaling telehealth services with CAMH

Working together, CAMH and Cisco seamlessly integrated Webex into the clinical team’s workflow in less than a week.

By mid-March, Webex had been deployed across the organization, enabling the training of upwards of 350 CAMH clinicians – from 50 in February – to deliver virtual care and 1,500 more virtual visits in April.

Webex – along with another legacy telehealth network operated by the provincial government – has helped CAMH deliver a dramatic increase in virtual care visits. From March to April 2020 alone, CAMH’s virtual care visits increased from approximately 350 per month to almost 3,000 per month, an increase of over 750%.

The outcome has been tremendous.

For patients – many of whom are becoming increasingly familiar with technology-based services –Webex gives them more flexibility scheduling appointments and follow-ups, shorter wait times, seamless communication with clinicians and the possibility to receive care no matter where they live.

For CAMH, the impact has been transformational. They’d long seen the huge potential of expanding virtual care to ensure wider accessibility of mental health services, and the results speak for themselves.

At Cisco, we’re proud of the results – but we’re keeping our eyes on the horizon. The end of COVID-19 isn’t in sight just yet, after all. We’ve realized the potential of virtual mental health care and proven we can harness the power of technology to help people get critical care when they need it most. I’m optimistic we can help even more. So, let’s keep the conversation on mental health going, so that we can help each other through today and solve even bigger challenges tomorrow.

Read more about Cisco’s partnership with the Centre for Addition and Mental Health.

Get more information on Cisco’s expertise in telehealth and virtual mental health care.

Explore How Cisco is Transforming Healthcare

We’d love to hear what you think. Comment below and stay tuned for the next blog in our #HealthcareNow series.

The post Mental Health Matters: Delivering Hope for Today and Tomorrow appeared first on Cisco Blogs.

Skill up with the HIMSS 2020 Digital Conference

Follow along with our new blog series #HealthcareNow and #PublicSectorNow, where we’ll addresses healthcare innovation around the world and how to maintain business continuity in today’s health climate. 

The healthcare industry is changing at a rapid pace. Healthcare providers are scaling virtual consultations and telehealth faster than ever before. Optimizing the clinical experience and empowering healthcare staff to work remotely are critical adoptions needed to help save lives. And, with an evolving healthcare landscape comes an evolving threat landscape, meaning hospitals and clinics need to find new ways to provide healthcare IT security.

With these major shifts in the delivery of care, there has never been a better time to rethink your strategy for maintaining business continuity in today’s health climate, while building a strong foundation for the future of your healthcare organization.

The HIMSS conference is an industry-leading event focused on providing thought leadership for optimal use of IT and management systems to improve healthcare. This year, in lieu of an in-person event, HIMSS 2020 has gone digital!

Join Cisco for the HIMSS 2020 digital conference, now through June 30th. As part of the digital event, hear from Cisco’s healthcare experts through on-demand sessions covering today’s healthcare trends. Plus, you can take advantage of special offers, resources and more through our exhibitor profile.

The best part? Cisco’s on-demand sessions are short and can be watched in about thirty minutes. Read more about our sessions below and stream virtually now.

Virtual consultation

The Future of Telehealth is Now

With so much rapid change in the healthcare industry, Cisco is focused on delivering efficient and secure telehealth solutions across the continuum of care today, while looking toward healthcare of tomorrow. How will you personalize the patient experience, streamline the clinical experience, and optimize telehealth operations in a safe and secure way? Join us as we share telehealth best practices from health systems worldwide and discuss what’s next in healthcare. 

Register now>

Cybersecurity breach

Why Security is More Critical Than Ever

Health systems worldwide are quickly deploying new technologies to manage the increased volume of care resulting from the current health crisis. While speed to market is key, cybersecurity is even more critical. Join Cisco for a discussion on the importance of security in today’s rapid deployment mode and for setting the foundation for success in the future.  

Register now>

Unlocking Patient Data from the Bedside for Remote Care at Scale

Remote monitoring, virtual intensive care units (ICUs), and artificial intelligence (AI) are changing the way care is delivered, enabling faster intervention and protecting providers from exposure. Join Cisco and solution partner Medical Informatics Corp. (MIC) to learn what’s possible through data-driven medicine.

Register now>

Ready to dive into our HIMSS 2020 digital content?

We’d love to hear what you think. Comment below and stay tuned for the next blog in our #HealthcareNow series.

The post Skill up with the HIMSS 2020 Digital Conference appeared first on Cisco Blogs.

Thank You, Nurses

Follow along with our new blog series #HealthcareNow and #PublicSectorNow, where we’ll addresses healthcare innovation around the world and how to maintain business continuity in today’s health climate. 

Today is International Nurses Day, a day to celebrate nurses and the huge impact they have on the lives of their patients. 

At Cisco, we recognize that nurses have one of the most important jobs in the world. Today, and every day, we say: Thank you to all of the nurses who are taking care of those most in need, and who are keeping the rest of us healthy! In these challenging times, now more than ever, thank you for your patience, your kindness, and your care. 

After many exciting and terrifying trips to the Emergency Room with my younger son, Joe, I will ever be indebted to those nurses who explained injuries, gave concrete advice, and calmed my frazzled nerves.  Their smiles and hugs consistently jumpstarted the healing processes. 

Let’s hear from some of Cisco’s leaders as they say thanks on #InternationalNursesDay.

“Today we acknowledge the exhausting and energetic work of our nurses, working on the frontlines to protect our loved ones, and supporting our communities through telemedicine and telehealth. You are heroes. Thank you from Cisco!”

-Michelle Chiantera, Vice President, Americas Growth Marketing, Cisco

“During these times of incredible stress, need and loss, a heartfelt thank you to nurses worldwide for their skill, compassion and tenacity in making humanity just plain better. We owe you a tremendous debt of gratitude for the countless hours you’ve worked and the pain that you’ve helped to ease. Thank you.” 

–Ruma Balasubramanian, Vice President Sales, Cisco 

“Today, more than ever, nursing teams have shown us their great commitment and love for humanity. On this day, we give infinite thanks for your wonderful work.”

-Jordi Botifoll, President Latin America & Senior Vice President in the Americas, Cisco

“Nurses are the backbone of our healthcare system. Personally speaking, you have shown my family in our time of need – strength and softness that got us through. A heartfelt thank you for all you do to keep us safe and cared for.” 

-Luxy Thuraisingam, Vice President Growth Marketing, Cisco Canada 

“Everyone will, at some point, need the help of a nurse. Usually the first and last person you see on a hospital visit is a nurse. During this time, none of that changes. Thank you for everything you do, particularly during these trying times, when you are needed the most and continue to give freely of yourselves.” 

-David De Abreu, Managing Director, Public Sector, Cisco Canada 

“Nurses have been the heart and soul in caring for our patients to get us through this pandemic. On behalf of Cisco, we say thank you for your tireless efforts day and night in caring for all Canadians.” 

-Al Amiri, Regional Sales Director and National Healthcare Industry Leader, Cisco Canada 

“Great thanks to all nurses who, through their admirable vocation of service, are engaged and dedicate day-to-day care to our people. Thank you!”

-Gonzalo Valverde, Managing Director, Cisco CANSAC 

“Thank you to all the nurses who dedicate their lives to taking care of us. Nursing is a profession that involves strength and love. They show us that the foundation of society is to care of others.”

-Isidro Quintana, Director General, Cisco Systems México 

“Nurses and other healthcare and personal support workers are essential to our health and well-being. They care for us and our loved ones. We thank them and honor their sacrifice as they keep us safe during this unprecedented pandemic.” 

-Sean Caragata, Director, Industry Business Development, Cisco 

“Nurses around the world continue to give us their dedication and love. We celebrate their day by congratulating them on such beautiful work and thanking them for their dedication and commitment.”

-Sandra Eslava, Digitization, Industries & Segments Cisco Latin America 

“Nurses care. As our Cisco healthcare team was in full response mode helping our customers respond to COVID-19, I was scared. How could men and women remain courageous in the face of such uncertainty? I was later reassured by my aunt that everything would be fine and the nurses and healthcare workers would deliver. She reminded me “we took a pledge.” The Nightingale pledge is used at many graduation ceremonies throughout the country and it’s the same one she took in 1969 when graduating from Saint Mary’s school of nursing in Knoxville, TN where she worked for forty-six years until retirement. Thank you, Aunt Wilma and thank you to all our healthcare professionals.” 

-Audrey Roberts, Strategy and Planning Manager, Cisco 

We’d love to hear what you think. Comment below with your thank you and stay tuned for the next blog in our #HealthcareNow series.

Transforming healthcare

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When Virtual Care Becomes the New Normal

Follow along with our new blog series #HealthcareNow and #PublicSectorNow, where we’ll addresses healthcare innovation around the world and how to maintain business continuity in today’s health climate. 

In the last few months we have witnessed an unprecedented acceleration in the adoption of telehealth. To keep providers and patients safe, hospitals are shedding their initial hesitation to adopt virtual care, and are using video consultations for everything from routine visits to virtual triage.

Recently, Cisco’s UX research team did a deep dive into this topic, conducting interviews with providers and patients to understand the landscape for telehealth. Based on the interviewswe developed best practices that providers and patients can adopt as they move from facetoface visits in the doctor’s office to online appointmentsThese best practices are applicable for all telehealth services, to ensure that your care team can deliver the best experience for all virtual patients.   

Top Tips for Providers

Top tips for healthcare providers: 

  • To foster a better relationship with your patient, keep your video on during the call. 
  • Join the video or audio call from a quiet, private room to make the patient more comfortable and at ease. 
  • If you need to examine your patient (for example, look at their foot, knee, etc.), have your patient point their camera to that area.
  • Have your patient take a picture on their phone and share it through the call.
  • If you need to share information with your patient, such as lab results or brochures, try using the screensharing and file upload features. 
  • If you need to reference other platforms, such as your Electronic Medical Records (EMR) while on the call, use your laptop and open another window alongside the video meeting window. 
  • If the video or audio connection is poor, use in-call messaging until the quality improves.   

Top Tips for Patients

Top tips for patients: 

  • Before the telehealth call, join a test call to make sure you are able to join.  
  • If you do not want to download software to your desktop computer or mobile phone, join the video call using your web browser by clicking on the link from your provider. Cisco Webex does provide the ability to join through a browser.
  • For better communication with your provider, keep your video on during the call. 
  • Before the call, pull up any health information you have (like blood pressure readings, heart rate, wearable technology data) to share with your provider.
  • Share photos of your medical complaints by taking a picture on your phoneThe Cisco Webex Meetings app allows you to quickly share photos
  • If the video or audio connection is poor, try in-call messaging until the quality improves.

Here at Cisco Webex, we know healthcare teams are extremely busy, and need to be able to ramp up with telehealth quickly. To get started, we’ve supplied single-page sheets made specifically for clinicians, care teams, patients, administrative staff, and IT teams to help them get started with Webex. Get access to these resources and more at our Transitioning to Virtual Healthcare page.

If you have questions or want to learn more about Cisco’s telehealth technologyjoin our virtual healthcare community on Webex Teams to ask questions and share best practices with other healthcare teams.Transforming healthcare

We’d love to hear what you think. Comment below and stay tuned for the next blog in our #HealthcareNow series.

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Scaling Virtual Consultations

Follow along with our new blog series #HealthcareNow and #PublicSectorNow, where we’ll addresses healthcare innovation around the world and how to maintain business continuity in today’s health climate. 

The healthcare landscape is quickly changing and we’re entering a new era of patient-centered care delivery – one that is not bound by location.

Healthcare providers have been forced to adapt and scale virtual consultations and telehealth at a rapid pace. Arguably, we’ve seen greater adoption of telehealth in the last few months than in the last few years.

While this new frontier of telehealth opens up great opportunity for innovation, better patient care, and streamlined clinical operations, it also brings challenges in security and scalability.

How can your healthcare organization scale to meet the demands of patients today, while best preparing for what’s next?

Telehealth today

Let’s first start with defining telehealth, as the term is used widely and broadly. Telehealth is the use of electronic information and technology to support remote monitoring, virtual care, distance health care, provider video consultation, clinical communications and health-related training and education.

Even before this year, patients were demanding better experiences from their healthcare providers. In fact, 71% of providers in this survey said that patient engagement was their top priority. And hospitals that provide superior patient experience have net margins that are 50% higher than average performers.


Through Cisco’s industry-leading healthcare technologies, we’re able to deliver secure telehealth solutions for hospitals and clinics around the world. Telehealth isn’t new for Cisco. During this time of rapid adoption, we’re here for you, and we are committed to helping you effectively implement and scale your telehealth practice.

We can help:

  • Make virtual care and communication feel like a face-to-face interaction with high-quality video consultations.
  • Enable clinicians and care teams to work remotely from home, minimizing risk of physical contact.
  • Expand your patient’s care team to include experts at other facilities.
  • Integrate telehealth workflows into EHR and EMR applications, powering collaboration across the healthcare system with Webex Teams and our SDKs and APIs.
  • Streamline staff workflow and clinical efficiency, saving money, time, and travel costs for both patients and their care teams.
  • Improve scheduling through contact center technology, helping to manage the volume of patient calls now and once elective surgeries and appointments need to be scheduled.
  • Scale health system-wide broadcasts and meetings for knowledge share and training.

But is it secure?

Along with great disruption in the telehealth space comes new threats and challenges. We know that security and data privacy are of paramount importance to your organization. We are here for you, and we can help.

At Cisco, we take our customers’ data security seriously, and we are dedicated to providing world-class collaboration that is simple, scalable, and designed to meet your HIPAA compliance needs. In line with the HIPAA Security Rule, Cisco implements all the addressable specifications that are relevant to Cisco Webex services. These are segmented into three safeguards – Administrative, Physical and Technical. Read this blog post to see how we’re helping to protect your healthcare data.

In addition to securing our Webex tools, we also help protect identities and access management through Duo, Umbrella, Advanced Malware Protection and AnyConnect. Learn more about our Secure Remote Worker solution that keeps your staff protected as they work from home.

Scaling with security in mind 

As we move from reactive to proactive, it’s important to think about what’s next in telehealth.

How will the rapid adoption of virtual consultation, provider video consult and remote work change the expectations of clinicians and patients? Moving forward, will healthcare staff demand the option for remote work? Will we be better prepared with the right technology and workflows to manage effectively in the future?

As telehealth quickly becomes the new “normal,” it’s imperative that you consider both speed to market and long-term functionality when selecting your technology partner. And, above all, is your new telehealth solution secure, does it ensure privacy, and does it enable compliance?

Remember, the decisions you make today will set the foundation for the future of virtual consultation and telehealth in your healthcare organization. Choose wisely!

Transforming healthcare

We’d love to hear what you think. Comment below and stay tuned for the next blog in our #HealthcareNow series.

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