Healthcare Marketing

Content Marketing for Doctors: How to Create Content They Want & Need

Welcome to part three of our “Marketing to Doctors” blog series. This series is a comprehensive playbook for healthcare businesses, device and supply companies, SaaS, or anyone who wants to market their products and services directly to doctors (physicians, surgeons, and other healthcare professionals). As mentioned, marketing to doctors can be extremely challenging, complicated, and …

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Vanity Phone Numbers Dramatically Increase Advertising Response Rates (Plus, Expert Best Practices)

I have been fascinated with vanity phone numbers for a long time. Early in my career, I came up with 1-800-WORKOUT and 1-800-FITNESS at J. Walter Thompson for our client Health & Tennis Corporation (later Bally Total Fitness). At that time, they owned multiple brands in dozens of markets and required $500,000 a year to …

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[Podcast] COVID Disruption & Its Indelible Mark on Healthcare Marketing

The COVID pandemic accelerated a longstanding issue within the healthcare industry: balancing labor shortages with increasing patient volume.  While market disruptors such as Telehealth and other retail clinics provide communities with more care options, they also drive higher staffing demands on an already small pool of candidates. Not only that, but many doctors and nurses …

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Healthcare Success Launches New Website: Here’s What You Can Learn

While we are very excited to announce our agency just launched our new website featuring a brand-new design, functionality, backend tech, and fresh content, we expect you’ll be more interested in the following three takeaways:  Why we decided to rebuild our site completely, Why you may need to similarly “start anew” with your website, and …

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Healthcare Success Launches New Website: Here’s What You Can Learn

While we are very excited to announce our agency just launched our new website featuring a brand-new design, functionality, backend tech, and fresh content, we expect you’ll be more interested in the following three takeaways:  Why we decided to rebuild our site completely, Why you may need to similarly “start anew” with your website, and …

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Getting Started With Google Analytics 4 for Healthcare Brands

Google Analytics is an extremely powerful tool for healthcare businesses.  According to BuiltWith, more than 28 million websites use Google Analytics to better understand how users engage with their web properties—including more than 66% of the top 100,000 websites worldwide. The development and subsequent launch of Google Analytics 4 (GA4) in October 2020 was spurred …

Getting Started With Google Analytics 4 for Healthcare Brands Read More »

Getting Started With Google Analytics 4 for Healthcare Brands

Google Analytics is an extremely powerful tool for healthcare businesses.  According to BuiltWith, more than 28 million websites use Google Analytics to better understand how users engage with their web properties—including more than 66% of the top 100,000 websites worldwide. The development and subsequent launch of Google Analytics 4 (GA4) in October 2020 was spurred …

Getting Started With Google Analytics 4 for Healthcare Brands Read More »

How to Market to Doctors, Physicians, and Other Health Care Professionals

Marketing to doctors, physicians, surgeons, and other health care professionals can be extremely challenging, complicated, and expensive. What’s more, most doctors work in a hospital or multilocation medical practice, making it even more challenging to identify key decision-makers. Not only are doctors and decision-makers difficult to reach—and even more difficult to persuade—you have to contend …

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How to Market to Doctors and Other HCPs: Define Your Doctor Audience

Marketing to doctors, physicians, surgeons, and other health care professionals can be extremely challenging, complicated, and expensive. What’s more, most doctors work in a hospital or multilocation medical practice, making it even more challenging to identify key decision-makers. Not only are doctors and decision-makers difficult to reach—and even more difficult to persuade—you have to contend …

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Marketing to Doctors and Physicians: Lead Generation That Works

By Stewart Gandolf, MBA (Editor’s Note: I wrote the first version of this blog post back in 2006 when we launched Healthcare Success. While I intentionally wrote it with a quick, playful tone, more than sixteen years later, it remains one of our most popular posts. I recently updated it here for your reading pleasure!) Every time I run …

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Marketing to Doctors and Physicians

How to create marketing and lead generation systems that get results By Stewart Gandolf, MBA (Editor’s Note: I wrote the first version of this blog post back in 2006 when we launched Healthcare Success. While I intentionally wrote it with a quick, playful tone, more than sixteen years later, it remains one of our most popular posts. …

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Why targeted patient outreach is important for healthcare

When it comes to the patient journey, knowledge is power. That’s where targeted patient outreach comes in. Informed patients can make better and faster decisions about their healthcare. By arming patients with answers and easy access, they’ll be less likely to miss appointments or fall behind on payments. Instead, they’ll enjoy better health outcomes and …

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19 Creative Director Secrets for Your Next Photo Shoot

Today, healthcare brands have more photography and videography options than ever. For many situations, hiring professionals, such as a professional photographer, a production company, or a videographer, will be best.  In other instances, you and your team can utilize a high-quality smartphone camera, affordable software programs, and inexpensive starter equipment to quickly, cheaply, and easily …

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19 Creative Director Secrets for Your Next Photo Shoot

Today, healthcare brands have more photography and videography options than ever. For many situations, hiring professionals, such as a professional photographer, a production company, or a videographer, will be best.  In other instances, you and your team can utilize a high-quality smartphone camera, affordable software programs, and inexpensive starter equipment to quickly, cheaply, and easily …

19 Creative Director Secrets for Your Next Photo Shoot Read More »

19 Creative Director Secrets for Your Next Photo Shoot

Today, healthcare brands have more photography and videography options than ever. For many situations, hiring professionals, such as a professional photographer, a production company, or a videographer, will be best.  In other instances, you and your team can utilize a high-quality smartphone camera, affordable software programs, and inexpensive starter equipment to quickly, cheaply, and easily …

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11 Marketing Strategies that Support Personalized Healthcare

More companies are making high-quality healthcare easier to access and more affordable by embracing data and technology. While healthcare has historically been among the slowest to accept new technologies, the pandemic has sped adoption. Healthcare businesses must offer leading-edge services and build patient-centric marketing strategies to differentiate themselves from competitors, boost retention and recruitment, and …

11 Marketing Strategies that Support Personalized Healthcare Read More »

11 Marketing Strategies that Support Personalized Healthcare

More companies are making high-quality healthcare easier to access and more affordable by embracing data and technology. While healthcare has historically been among the slowest to accept new technologies, the pandemic has sped adoption. Healthcare businesses must offer leading-edge services and build patient-centric marketing strategies to differentiate themselves from competitors, boost retention and recruitment, and …

11 Marketing Strategies that Support Personalized Healthcare Read More »

11 Marketing Strategies that Support Personalized Healthcare

More companies are making high-quality healthcare easier to access and more affordable by embracing data and technology. While healthcare has historically been among the slowest to accept new technologies, the pandemic has sped adoption. Healthcare businesses must offer leading-edge services and build patient-centric marketing strategies to differentiate themselves from competitors, boost retention and recruitment, and …

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Competition in Healthcare is Increasing—Rapidly and Dramatically

If you’re in business, you have competitors.  Whether you represent a hospital, health system, or multilocation practice, competing healthcare businesses are developing innovative business models—right now—and they’re targeting your market. What’s more, your highest revenue service lines are likely already facing stiff competition from all angles.  Even worse, the marketplace for virtually every type of …

Competition in Healthcare is Increasing—Rapidly and Dramatically Read More »

Competition in Healthcare is Increasing—Rapidly and Dramatically

If you’re in business, you have competitors.  Whether you represent a hospital, health system, or multilocation practice, competing healthcare businesses are developing innovative business models—right now—and they’re targeting your market. What’s more, your highest revenue service lines are likely already facing stiff competition from all angles.  Even worse, the marketplace for virtually every type of …

Competition in Healthcare is Increasing—Rapidly and Dramatically Read More »

Competition in Healthcare is Increasing—Rapidly and Dramatically

If you’re in business, you have competitors.  Whether you represent a hospital, health system, or multilocation practice, competing healthcare businesses are developing innovative business models—right now—and they’re targeting your market. What’s more, your highest revenue service lines are likely already facing stiff competition from all angles.  Even worse, the marketplace for virtually every type of …

Competition in Healthcare is Increasing—Rapidly and Dramatically Read More »

14 Ways to Reduce Long Patient Wait Times

The pandemic fast-tracked the growing notion of healthcare consumerism, spurring several changes in the healthcare industry. These changes include modernizing business processes and focusing on improvements that positively impact patient wait times and appointment times.  It is well-established that longer patient wait times negatively impact patient satisfaction, specifically regarding patient confidence (in the provider) and …

14 Ways to Reduce Long Patient Wait Times Read More »

14 Ways to Reduce Long Patient Wait Times

The pandemic fast-tracked the growing notion of healthcare consumerism, spurring several changes in the healthcare industry. These changes include modernizing business processes and focusing on improvements that positively impact patient wait times and appointment times.  It is well-established that longer patient wait times negatively impact patient satisfaction, specifically regarding patient confidence (in the provider) and …

14 Ways to Reduce Long Patient Wait Times Read More »

14 Ways to Reduce Long Patient Wait Times

The pandemic fast-tracked the growing notion of healthcare consumerism, spurring several changes in the healthcare industry. These changes include modernizing business processes and focusing on improvements that positively impact patient wait times and appointment times.  It is well-established that longer patient wait times negatively impact patient satisfaction, specifically regarding patient confidence (in the provider) and …

14 Ways to Reduce Long Patient Wait Times Read More »

15 Healthcare Marketing Strategies to Attract Today’s Healthcare Consumer

Healthcare consumerism has drastically changed the way healthcare professionals need to market and deliver their services. Today’s consumers expect a healthcare experience as innovative and digitally advanced as any other industry. Hospitals, health systems, and medical practices must evolve to meet these changing needs to remain competitive or risk falling behind. As more healthcare professionals …

15 Healthcare Marketing Strategies to Attract Today’s Healthcare Consumer Read More »

15 Healthcare Marketing Strategies to Attract Today’s Healthcare Consumer

Healthcare consumerism has drastically changed the way healthcare professionals need to market and deliver their services. Today’s consumers expect a healthcare experience as innovative and digitally advanced as any other industry. Hospitals, health systems, and medical practices must evolve to meet these changing needs to remain competitive or risk falling behind. As more healthcare professionals …

15 Healthcare Marketing Strategies to Attract Today’s Healthcare Consumer Read More »

15 Healthcare Marketing Strategies to Attract Today’s Healthcare Consumer

Healthcare consumerism has drastically changed the way healthcare professionals need to market and deliver their services. Today’s consumers expect a healthcare experience as innovative and digitally advanced as any other industry. Hospitals, health systems, and medical practices must evolve to meet these changing needs to remain competitive or risk falling behind. As more healthcare professionals …

15 Healthcare Marketing Strategies to Attract Today’s Healthcare Consumer Read More »

How to Adapt Your Marketing Now That Private Practice Has Become an “Endangered Species”

We’re living through a seismic shift in how physicians deliver medical care in the United States.  Here’s a brief timeline: In 2012, 60.1% percent of physicians worked in physician-owned practices. By 2018, that percentage had fallen to 54%. At the end of 2020—for the first time ever—less than half (49.1%) of patient care physicians worked …

How to Adapt Your Marketing Now That Private Practice Has Become an “Endangered Species” Read More »

How to Adapt Your Marketing Now That Private Practice Has Become an “Endangered Species”

We’re living through a seismic shift in how physicians deliver medical care in the United States.  Here’s a brief timeline: In 2012, 60.1% percent of physicians worked in physician-owned practices. By 2018, that percentage had fallen to 54%. At the end of 2020—for the first time ever—less than half (49.1%) of patient care physicians worked …

How to Adapt Your Marketing Now That Private Practice Has Become an “Endangered Species” Read More »

How to Adapt Your Marketing Now That Private Practice Has Become an “Endangered Species”

We’re living through a seismic shift in how physicians deliver medical care in the United States.  Here’s a brief timeline: In 2012, 60.1% percent of physicians worked in physician-owned practices. By 2018, that percentage had fallen to 54%. At the end of 2020—for the first time ever—less than half (49.1%) of patient care physicians worked …

How to Adapt Your Marketing Now That Private Practice Has Become an “Endangered Species” Read More »

8 Ways to Enhance the Patient Experience & Drive Leads with QR Codes

We know that today’s healthcare consumers want instant and accessible services.  The QR code allows hospitals and healthcare providers to satisfy this need with immediate physician-patient interaction and engagement – all through smartphones and tablets.  Placed strategically, the QR code does wonders for marketing. And today more than ever, they are considered the green, hygienic, …

8 Ways to Enhance the Patient Experience & Drive Leads with QR Codes Read More »

8 Ways to Enhance the Patient Experience & Drive Leads with QR Codes

We know that today’s healthcare consumers want instant and accessible services.  The QR code allows hospitals and healthcare providers to satisfy this need with immediate physician-patient interaction and engagement – all through smartphones and tablets.  Placed strategically, the QR code does wonders for marketing. And today more than ever, they are considered the green, hygienic, …

8 Ways to Enhance the Patient Experience & Drive Leads with QR Codes Read More »

How to Write an Effective Press Release (Plus Tips for Maximizing Exposure)

As more businesses favor social media channels for timely business communications, you may think press releases have become outdated or old-fashioned. You might even ask yourself, “Do we even need press releases anymore?”  The answer is an unequivocal “Yes.” Consumers and journalists still view press releases as one of the most trustworthy sources of brand-related …

How to Write an Effective Press Release (Plus Tips for Maximizing Exposure) Read More »

How to Write an Effective Press Release (Plus Tips for Maximizing Exposure)

As more businesses favor social media channels for timely business communications, you may think press releases have become outdated or old-fashioned. You might even ask yourself, “Do we even need press releases anymore?”  The answer is an unequivocal “Yes.” Consumers and journalists still view press releases as one of the most trustworthy sources of brand-related …

How to Write an Effective Press Release (Plus Tips for Maximizing Exposure) Read More »

10 Factors to Consider When Choosing the Right Programmatic Analytics Platform

Programmatic advertising has transformed the way people buy and sell online ads. In 2021, U.S. advertisers spent 41.2% more on programmatic display ads than in 2020—and it’s easy to understand why.  Leveraging automated software and artificial intelligence (AI) to collect real-time data gives key stakeholders complete visibility over where their ads appear. It also highlights …

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10 Factors to Consider When Choosing the Right Programmatic Analytics Platform

Programmatic advertising has transformed the way people buy and sell online ads. In 2021, U.S. advertisers spent 41.2% more on programmatic display ads than in 2020—and it’s easy to understand why.  Leveraging automated software and artificial intelligence (AI) to collect real-time data gives key stakeholders complete visibility over where their ads appear. It also highlights …

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How ACOs can close gaps in care with better patient matching

Later this month, Experian Health will be attending the National Association for Accountable Care Organizations (NAACOS) spring conference in Baltimore. This conference will bring together accountable care organizations (ACOs) and representatives from the Centers for Medicare and Medicaid Services (CMS) to discuss best practices in ACO management. One hot topic of conversation is likely to …

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The Role of Google, Facebook, and Yelp Reviews in the Era of Healthcare Consumerism

Patient reviews can make or break a business in this era of healthcare consumerism and online reputations. And they’re here to stay.  More than 94% of healthcare patients use online reviews as the first step in researching physicians and hospitals. They’re also the third most crucial driver in consumers’ decision to select a new healthcare …

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The Role of Google, Facebook, and Yelp Reviews in the Era of Healthcare Consumerism

Patient reviews can make or break a business in this era of healthcare consumerism and online reputations. And they’re here to stay.  More than 94% of healthcare patients use online reviews as the first step in researching physicians and hospitals. They’re also the third most crucial driver in consumers’ decision to select a new healthcare …

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How to Create a Healthcare Social Media Calendar

Ever since the COVID-19 pandemic, more people are searching social media for reliable healthcare news and resources. As expectations for trustworthy, up-to-date information continue to increase, it’s not surprising that some of the most followed and engaged accounts are in the healthcare industry: Centers for Disease Control and Prevention (CDC): 4.2+ million Facebook (FB) followers …

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Doceree Lands $11M for Physician-Only Platform for Precision Marketing

What You Should Know: – Doceree, a global network of HCP-only platforms for programmatic messaging raises $11M in a Series A funding round led by Eight Roads Ventures to enrich programmatic messaging offerings for health information technology (HIT) platforms to improve the distribution of hyper-relevant messages to prescribers. The round also included participation from F-Prime Capital and Alkemi Growth Capital. – Doceree’s platform offers real-time measurement solutions to understand …

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Your Guide to Healthcare Industry Competitive Analysis for Branding & Digital Marketing

If you want to dominate organic, paid, and local search results, you’ve got to study your business from several angles.   Building a deep understanding of your competitors’ strengths and weaknesses and what makes your shared audience click improves branding, SEO, paid search, social media, and other general marketing strategies.  However, understanding which marketing tactics you …

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Why Local Search Marketing Strengthens Your Overall SEO Strategy (Plus, 16 Common Mistakes to Avoid)

Is your hospital or medical practice website optimized for local searches? If not, you’re missing out on a high-intent audience ready to convert.  Why? Because healthcare consumers can’t find your business online if it’s not optimized for local SEO.   Effective local SEO for doctors, hospitals, and health systems requires a complete understanding of the …

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9 Major Patient Engagement Trends to Embrace in 2022

While many businesses long for a return to pre-COVID normal, savvy healthcare organizations and health systems embrace virtual and digital services that champion a patient engagement future that exceeds expectations in our new reality. Has your business embraced virtual and digital patient experience trends, or are you still waiting for things to “get back to …

9 Major Patient Engagement Trends to Embrace in 2022 Read More »

Google’s Responsive Search Ad Changes: What You Need to Know

Google Ads are about to change more than they have in years—are you ready? The days of creating a set of stand-alone ads, setting your daily advertising budget, and periodically checking your analytics are long gone. Even as I write this, the very idea seems archaic, and I suppose it is when you consider how …

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What is Google Business Profile & How to Use it to Get More Healthcare Consumers

If you don’t have a local SEO strategy, you’re missing out on a large, high-intent audience. The Google business page – Google Business Profile – is one of the best—free—ways to improve your local SEO ranking and attract new consumers.  Google receives more than 2 billion visits every day, making it the most visited website …

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Four Reasons Facebook & Instagram Advertising Are Essential for Healthcare Marketing

How much of your marketing budget is allocated to paid social media advertising? Are you wondering if it’s worth investing in healthcare Facebook ads? If it’s not something you’re taking seriously in 2022, you’re missing out on a massive opportunity to attract new audiences, increase awareness, drive conversions, and improve your bottom line. With approximately …

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What is Integrated Marketing and Why It’s Crucial for Healthcare Brands

Business leaders in every industry understand that morale starts at the top.  When the C-suite is aligned and shares a unified, consistent message throughout the entire organization, it instills loyalty, trust, and confidence in your brand, mission, and goals.  Ideally, marketing relays this message to your consumers.  But since marketing happens in many channels, or …

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What is Programmatic Advertising? Plus, 9 Tips on How to Get Started

The digital advertising industry is constantly evolving.  One major evolution is in the way people buy ads in the first place.  The traditional method was a manual, complicated process.  But recent technological advancements – such as programmatic advertising – have improved and automated the way people buy and sell online ads.   Programmatic digital advertising is …

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Using social determinants data to improve value-based care

In the decade since the Affordable Care Act sparked the transition toward value-based care and pay-for-performance care models, clinical services have been transformed by advances in diagnostics, medical devices and digital technology. However, despite a commitment to improving care quality and patient experiences, the healthcare industry still struggles to influence the factors that have the …

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Social Media in Healthcare: 7 Ways to Increase Consumer Engagement in 2022

Social media is an indisputable knowledge hub for every type of consumer, including the healthcare consumer. In the United States alone, eight in 10 internet users search for health information online and 74% of these people use social media. Consumers are returning to their favorite social media platforms time and again to get the information …

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How Healthcare Advertisers Can Target Audiences Without Third-Party Cookies

Targeted advertising is powerful and effective.   It relies on data about who your audience is and what they are looking for.  Up until recently, advertisers had easy access to valuable third-party data and targeting options from giants like Google and Apple. These companies gathered this data through cookies, hence the name, third-party cookies.  But things …

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How to Market to 65 Million Generation X Consumers to Win Their Business & Loyalty

Are you ignoring Generation X in your healthcare marketing strategy? You shouldn’t be, and here’s why: Gen Xers have the highest rate of brand loyalty, period. They are partial to the brands they trust and are willing to pay a premium for their products and services.  Not only that, the 65 million Gen Xers are …

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Why You Should Not Abandon Traditional Media Advertising (& What to Do Instead)

The pendulum has swung dramatically from traditional to digital media marketing in the healthcare marketing industry over recent years. Digital ad spending surpassed traditional media spending in 2019 and is expected to exceed two-thirds of total media spending by 2023.  Healthcare audiences live and communicate in a digital world. Understandably, healthcare organizations and the agencies …

Why You Should Not Abandon Traditional Media Advertising (& What to Do Instead) Read More »

7 Strategies for Healthcare Marketing to Gen Z Consumers 

They are barely 21. They’re the first digital natives. And…they are very stressed.  Gen Z, or Zoomers, are significantly impacted by today’s news, politics, culture, and climate issues. In the latest survey conducted by The Harris Poll on behalf of the American Psychological Association, Gen Zers reported high stress levels, more than any other group, …

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Using personalized healthcare marketing strategies to boost patient retention

As patient expectations shift, providers that offer a personalized healthcare marketing experience will be more likely to attract and retain satisfied consumers. The pandemic accelerated this shift. As a result, the traditional ways of healthcare marketing are starting to fall short. For example: A healthcare marketing strategy that’s designed for an “average consumer” results in …

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Major Healthcare Consumerism Shifts You Need to Embrace Now for Marketing

Healthcare consumerism isn’t just “coming.” It’s already here.  What’s more, healthcare consumerism means big changes for healthcare organizations and officially ushers in a new era of the patient experience.   Are you modernizing your business to meet your patients’ changing needs and expectations? If not, you’re already falling behind. In today’s blog post, I share some …

Major Healthcare Consumerism Shifts You Need to Embrace Now for Marketing Read More »

4 Programmatic Tactics for Healthcare Marketing in 2021 & Beyond

Ned Dimitrov, VP of Data Science, StackAdapt Healthcare is an ever-growing market that is increasingly reliant on digital channels. According to Pew Research, 47% of internet users search for information about doctors or other health professionals online, and 1 in 20 Google searches are related to healthcare. In this digital landscape, remaining compliant while winning …

4 Programmatic Tactics for Healthcare Marketing in 2021 & Beyond Read More »

Best of 2021: 14 Insights from Healthcare Marketing Experts

As 2021 comes to a close, we have a gift for you — a roundup of the best advice on our blog from this past year. It’s been a pleasure working with and interviewing so many experienced marketing professionals. Whether colleagues or team members, these experts are the people who bring this blog to life …

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5 Most Important Healthcare Marketing Trends in 2022

A large part of how we plan our marketing strategies involves taking into account predicted trends for the upcoming year.  Looking back at my predictions for 2020, I’m intrigued by the speed at which some of these projections materialized.  As we look forward to a new year in marketing, I know the competition will be …

5 Most Important Healthcare Marketing Trends in 2022 Read More »

What does the connected generation (Gen C) expect from providers?

As the digital healthcare revolution takes hold, do assumptions about a generation gap still hold true? Do Millennials and Gen Z have different expectations of healthcare providers compared to Baby Boomers and Gen X? In today’s hyper-connected world, the differences are a matter of degree. We’re all Gen C now. Futurist Brian Solis coined the …

What does the connected generation (Gen C) expect from providers? Read More »

How to Measure and Optimize Healthcare Content Performance

As a leader of a healthcare organization, you’re focused on achieving your business goals.  So how does content fit in? Ideally, it should support your primary goals.  Today’s best content marketing is aligned with business goals and drives profitable action. What’s more, marketing teams can demonstrate how content contributes to business goals.  If the business …

How to Measure and Optimize Healthcare Content Performance Read More »

Branding Checklist for Multilocation Providers: 7 Things to Consider Before You Start

While branding can be difficult for virtually any type of organization, it’s often especially challenging for multilocation healthcare providers. We know this from experience. You see, most of our clients are multilocation healthcare businesses. We have worked with health systems, hospitals, practices, retail locations, urgent cares, ASCs, addiction treatment centers, and long-term care facilities. When …

Branding Checklist for Multilocation Providers: 7 Things to Consider Before You Start Read More »

Expert Q+A: how top providers are using digital patient recruitment tools

Mass relocations during the pandemic caused seismic shifts in healthcare markets. With millions of Americans moving and reshuffling to be closer to family or take advantage of remote working opportunities, healthcare providers have extra work on their hands to ensure their patient base holds steady. Some attrition is inevitable; however, as more patients relocate, providers …

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3 Tips to Building a Living Brand that Endures Online

How does a healthcare brand stay relevant in the digital age? How do you expand your reach and increase engagement on social media? And, how do you remain relevant to new generations of customers — all while staying true to your brand identity? Spoiler: You don’t do it by compromising who you are.  The only …

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How to Choose the Right Healthcare Content Types for Your Marketing Message

A strong content marketing strategy includes a plan for picking the right assets for the job. While you might have worked hard to develop a brand message, the medium you tell that story through is just as important. But how do you know if you should create a blog post or a web page? Do …

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Build Your Brand With Live and Virtual Healthcare Events

Live events can be a core part of the marketing strategy for healthcare systems, hospitals and multilocation practices. But, as we all know, the last few years have challenged how we market and serve our clients — especially when it comes to live events.  I was recently invited to co-lead a webinar about events with …

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The Post-COVID-19 Patient Journey: What’s next for healthcare?

COVID-19 transformed the patient journey, and it’s clear when we evaluate every step. Data and technology gave patients the convenience, flexibility, and control to get care on their terms, and these changes will be here to stay. From marketing to scheduling to payments and more – providers and payers have ample opportunities to respond to …

The Post-COVID-19 Patient Journey: What’s next for healthcare? Read More »

How to Build a Healthcare Content Marketing Strategy: A 10-Step Guide

When done correctly, healthcare content can build trust and turn people into lifelong supporters of your brand. At the same time, creating superior health or wellness content can be challenging. It should always be engaging, informative, technically accurate, and compliant. The difficulty only increases when you want to produce amazing content regularly and within budget.  …

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5 Steps to Creating a Breakthrough Healthcare Brand with Low Consumer Awareness

Imagine being a health system marketing executive from a world in which your brand is highly recognized. Now, imagine transitioning into a world where people have low awareness of your brand and the type of care you provide. Johnny Smith, Vice President of Marketing Services at Encompass Health How do you build brand awareness for …

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4 data-driven healthcare marketing strategies to re-engage patients after COVID-19

This is the first in a series of blog posts exploring how the patient journey has transformed as a result of COVID-19. This series will take you through the changes that impacted every step of the patient journey and provide strategic recommendations to move forward. In this post, we explore the role of healthcare marketing …

4 data-driven healthcare marketing strategies to re-engage patients after COVID-19 Read More »

The State of Patient Access 2.0: 4 opportunities to strengthen the digital experience

“93% of providers say creating a better patient experience remains a top priority, up 3% from last year.” – Experian Health’s State of Patient Access, June 2021 Download now In November 2020, we surveyed patients and providers for their sentiments on how patient access changed because of the pandemic. During this time, patients welcomed the …

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How to Avoid the 7 Most Common Paid Search Mistakes in Healthcare

Paid search is a powerful tool for healthcare marketers. Unlike organic SEO, paid search advertising (also known as pay-per-click or PPC) allows healthcare brands to attract patients and communities by instantly bringing a site to the top of the search results. So, why is the pay-off for PPC falling short for so many? This is …

How to Avoid the 7 Most Common Paid Search Mistakes in Healthcare Read More »

6 Key Healthcare Trends Emerging from the Pandemic

We know the pandemic has spawned new healthcare trends. And often, our business is in a unique position to observe and analyze these trends in real-time. With clients across the full spectrum of healthcare, we monitor how providers and other healthcare organizations are affected by COVID-19 and what they’re doing to evolve and survive. Employee …

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Healthcare Transparency: Pandemic cool down turns up regulatory heat

The pandemic dominated healthcare in 2020, but it won’t be recognized as a reason to delay complying with CMS’ price transparency mandate, which went into effect on Jan. 1, 2021. In a recent study conducted by HealthAffairs indicated 65 of the 100 largest hospitals in America had not complied as of February 2021. And new …

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Healthcare Marketing to New Residents

More than 7 million households moved to a new county during the pandemic. Huge numbers of Americans deciding to escape busy urban centers is one unexpected side-effect of COVID-19 that’s hitting healthcare providers hard. According to a Pew Research Center study, more one in five relocated during the pandemic or know someone who did. More …

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Healthcare Marketing to Seniors: How to Create and Distribute on-Target Messaging

Is your “marketing to seniors” an audience turn-off? Are you inadvertently alienating the mature audience that you want to attract? Many people get genuinely upset—insulted, really—for a simple reason. This audience doesn’t like being included in the advertiser’s image of a “mature audience.” It seems to portray them as nearly over-the-hill, which is strongly contrary …

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A CEO’s Guide to Hospital Marketing Strategies: 7 Wins You Should Expect from Your Investment

Hospital and health system CEOs must lead their teams to successfully deal with innumerable daily challenges. And we understand that there’s more than marketing on your mind. CEOs are responsible for delivering excellent healthcare to communities, patient experience, patient safety, physician relations, reimbursements, donors, employee relations, treating COVID-19 patients, vaccine distribution, capital investments, maintaining and …

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How to Market Your Telehealth Services

It was stunning to witness the explosion and adoption of telehealth in the healthcare industry. Just over a year ago, before the COVID impact, the tele-techno adoption rate was zero to glacial at best. But suddenly, the healthcare industry was transformed from top to bottom. Of necessity, healthcare systems, hospitals and medical practices responded with …

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How to Create a Strong Hospital Brand that Attracts the Modern Consumer

Healthcare consumerism has changed the way we do marketing for hospitals. Why? Because the patient is now the modern consumer. They demand more, and this demand has caused hospitals to develop consumer-friendly services and processes. While the previous patient was fine waiting in line, today’s consumer wants it now. The patient of the past took …

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How to Prepare for Google’s Upcoming User Experience Update

Your website plays an important role in the overall patient experience, especially in the age of COVID-19. As important as interactions with staff, a website is where patients access health information, communicate with healthcare providers, and even make appointments. Google knows this, which is why user experience has always been a part of SEO best …

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Google E-A-T and Healthcare Content: How to Deliver the Quality Google Demands

Did you know that Google demands exceptionally high standards from healthcare websites? Due to the potential consequences of misinformation, the search engine expects sites in the medical and health fields to produce content that demonstrates especially high levels of “expertise, authority, and trustworthiness” (E-A-T). If you’re a doctor, hospital, or medical organization, you understand and …

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These 7 Technical SEO Problems Can Cripple Your Website’s Visibility on Google

Technical SEO mistakes can throttle the effectiveness of your healthcare website and its visibility on Google. What’s more, technical missteps can often invisibly impair the health of your entire website, not just a few pages. Over the years, we’ve conducted hundreds if not thousands of technical SEO audits and in-depth analyses. We’ve observed many commonalities …

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The Latest Physician Liaison Strategies for Building Doctor Referrals

As a healthcare marketing agency, we talk a lot about the many ways to grow an organization, from digital marketing and paid search to traditional advertising and branding. But there’s another crucial way to grow a health practice, hospital, or health system, and that’s with doctor referrals. Of course, most hospital CEOs recognize that positive …

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How to Structure Your Healthcare Call Center for Success

In the healthcare industry, growth happens because of a positive and meaningful patient experience. Yes, digital marketing and advertising help bring people in, but patient satisfaction develops after that first phone call. Patients are real people who need effective communication during every stage of the patient journey. When ethical marketing efforts convince potential customers to …

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Virtual Care in the Post-COVID World: How to Prepare Your Healthcare Environment

Nicole Muehlenhaus, Senior Product Manager, Ergotron As the COVID-19 pandemic accelerated telehealth adoption, many patients and providers supported the remote-friendly technology. While the big spikes of usage may slow, adoption is still far ahead from where it was pre-pandemic, and we expect that to remain. In fact, the global telehealth market is projected to reach …

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Sports Marketing and Sponsorships for Healthcare Brands

One of our long-time clients, a prominent doctor in women’s health, asked our team for insights about sports marketing and sponsorships. Having recently entered into a private equity partnership, he wondered whether leveraging pro sports might be a good fit for his growing business and brand. Don’t forget: women love sports too. The reality is …

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[Podcast] The Art of Human Care

Hassan Tetteh, MD, author of“The Art of Human Care.” I recently had the pleasure of speaking with Dr. Hassan Tetteh, a US navy captain, associate professor of surgery of the uniformed services at the University of Health Sciences and adjunct faculty of Howard University College of Medicine. He was also a Robert Wood Johnson Health …

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Why You Should Demand a Team of Healthcare Marketing Specialists

Typical healthcare marketing specialists? We recently received an inquiry from the Marketing Director for a 40-location, single-specialty medical practice in the Midwest. Even though it was after hours, I was available so I took the call. Michelle (not her real name) and I hit it off immediately. She told me about her demanding job and …

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[Podcast] How Cleveland Clinic Helps Employers Create a Safer Workplace During COVID-19

Dr. Jim Merlino, Chief Clinical Transformation Officer, Cleveland Clinic Despite having entered the US eight months ago, COVID-19 remains a topic enshrouded in confusion, conflicting information, hyperbole, and even conspiracy theories. Everyone, informed or not, seems to have an opinion about the coronavirus pandemic. Fortunately, health systems, hospitals, and medical providers are  uniquely qualified to …

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Envisioning a 5G-Powered Retail-Healthcare Hub

Mitzi Amon, Director of Healthcare Marketing at Vertiv If you’ve been to a big-brand grocery or department store recently, you probably noticed some form of healthcare outlet – or maybe you didn’t. These in-store pharmacies and clinics have become so omnipresent, right there next to the diapers, dog food, and green beans, that unless you …

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[Podcast] Hospital Crisis Management and Healthcare PR in the Age of COVID-19

Jay Geer, President, Miller Geer & Associates I (Stewart) love what I do in large part because of the smart people I continually get to meet and befriend. Jay Geer is another case in point. Perhaps ten years ago, his (then) assistant James Chisum reached out to me and said, “You have to meet Jay …

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Why Healthcare Should Care about OTT Advertising

Connected TV, also called over-the-top media streaming, describes a new frontier for ad targeting and marketing campaigns. These terms are relatively new for businesses of all sizes, and healthcare organizations in particular have been slow to act on its opportunities. That’s why it’s a better time than ever for healthcare marketers to consider OTT marketing …

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How Are Healthcare Consumers Responding to the Coronavirus Pandemic?

COVID-19: The New Normal for Healthcare Consumers A “new normal” is emerging in healthcare for both providers and patients. Healthcare industry leaders and medical marketing professionals constantly struggle to keep pace with changes. We all have the challenge of adjusting to pandemic demands and shifting consumer attitudes. Some questions are emerging: What do healthcare patients …

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Healthcare Success hires new senior executive to lead creative development and execution

The Healthcare-Focused Marketing Firm Welcomes Executive Creative Director Dana Callow IRVINE, Calif., April 24, 2020 – Adding to the recent expansion of its leadership team, full-service healthcare marketing and advertising agency Healthcare Success is proud to announce the hiring of Executive Creative Director Dana Callow. Dana Callow, Healthcare Success:Executive Creative Director A seasoned marketing professional, …

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Addiction Treatment Center Marketing Webinar: How to Adjust Now and After COVID

 We have never seen an addiction treatment marketing landscape as the one that continues to evolve due to COVID-19. Stewart Gandolf, CEO, Healthcare Success Kathy Gaughran, Senior Healthcare Marketing Strategist, Healthcare Success While some substance abuse and behavioral health centers are withdrawing from marketing, others are increasing their budgets to take advantage of the …

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Webinar: How to Rebuild Your Medical Practice Now and After COVID-19

The following webinar was sponsored by the American Osteopathic Association and took place Thursday, May 7. Almost every osteopathic practice has experienced financial loss due to the COVID-19 pandemic, and many are reeling. Fortunately, there are many marketing and communications strategies you and your team can implement to help protect your practice now and prepare …

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Vein Practice Marketing Strategies to Implement Now

Marketing Strategies to Implement Now For Your Vein Practice A Webinar Sponsored by the American Vein and Lymphatic Society COVID-19 has caused massive economic disruption to virtually every kind of business, including vein practices. Which marketing strategies should you begin now, and which should you implement in the coming months as the crisis slowly subsides? …

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Telemedicine & Telehealth Emerge as Medical Marketing Opportunities During COVID

March 17, 2020, may well be remembered as the day the telemedicine revolution finally took off. Telemedicine and Telehealth‘s adoption, fast-tracked by Coronavirus/COVID, will create profound changes in how healthcare services are provided — while also spawning new healthcare marketing opportunities. Telemedicine & Telehealth: Innovation & Opportunities Earlier last month, in the interest of public safety, …

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COVID Healthcare Marketing Questions: Pause, Pivot, or Push Forward

COVID Healthcare Marketing Webinar COVID-19 has changed the healthcare industry quicker in the last two weeks than in the last 50 years. With medical practices temporarily shutting down and elective procedures put on hold, what should healthcare networks and healthcare specialists do with their marketing campaigns‘ strategies? Stewart Gandolf, CEO, Healthcare Success Aaron Clifford, SVP …

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