healthcare design

Never Waste a (Design) Crisis

By KIM BELLARD The Wall Street Journal reported that the American Dental Association (ADA) opposes expanding Medicare to include dental benefits.  My reaction was, well, of course they do.  They apparently don’t care that at least half, and perhaps as many as two thirds, of seniors lack dental insurance, or that one in five seniors …

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Why Healthcare Innovation Needs Human-Centered Principles

Octavio Egea, Executive Strategy Director, frog Millions of people around the world have lost their health as a result of the pandemic. Millions more have lost loved ones. Trillions of dollars have been spent fighting the virus and restoring life post-pandemic, while many families have lost income, savings, or both.  COVID-19 has no doubt been …

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10 Design Considerations for Vaccine Credentials

By ADRIAN GROPPER As COVID-19 vaccines become widely, if not fairly, available in different regions, both the public and private sector are working to develop vaccine credentials and associated surveillance systems. Information technology applied to vaccination can be effective, but it can also be oppressive, discriminatory, and counter-productive. But these systems can be tuned to reflect and …

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We Are All Designers

By KIM BELLARD Raise your hand if you had to go through the Hunger Games labyrinth to score a COVID-19 vaccine earlier this year – figuring out which phone number(s)/website(s) to try, navigating it, answering all the questions, searching for available appointments within reasonable distances, and, usually, having to try all over again.  Or, raise …

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9 Ways UX/UI Design Can Improve Digital Health Adoption for Seniors

Amy Oughton, Founder, and CEO Dream in Color Seniors have the lowest reported usage of telehealth of any age group. As many healthcare providers are increasing the use of telehealth, especially in response to the COVID-19 pandemic, the implementation of new tools and technologies could impact seniors. In my experience, this doesn’t indicate that older …

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Hospital Wayfinding: The Next Frontier in Healthcare Design

Christopher Thompson, RN, Director of Patient Experience, CenTrak Healthcare facilities and their sprawling campuses can be overwhelming and challenging to navigate. In fact, facilities lose close to $800 million a year due to missed hospital appointments, and many physicians blame a significant portion of this lost revenue on the problems patients have navigating these facilities. …

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