Category: digital scheduling

Patient Self-Scheduling as a Competitive Advantage – Interview with the Expert

appointment scheduling, automation, COVID-19, data, digital front door, digital scheduling, Featured, Health Services, Healthcare, interview with the expert, online appointment scheduling, online scheduling, Patient Access, Patient Engagement, patient experience, patient self-scheduling, scheduling, scheduling software, self-scheduling, self-service solutions, user experience / September 21, 2021 September 21, 2021

The rising popularity of virtual care seems to be extending itself into other areas of patient experience, including a re-energized consumer preference for digital self-scheduling. In fact, McKinsey & Company reports that telehealth visits and utilization are 38x higher than pre-COVID-19 levels (July 2021). Meanwhile, Experian Health’s State of Patient Access 2.0 survey, released in …

Patient Self-Scheduling as a Competitive Advantage – Interview with the Expert Read More »

How 24/7 self-scheduling can improve the post-pandemic patient experience

appointment scheduling, automation, COVID-19, data, digital front door, digital scheduling, Featured, Health Services, Healthcare, online appointment scheduling, online scheduling, Patient Access, Patient Engagement, patient experience, scheduling, scheduling software, self-scheduling, self-service solutions, user experience / September 14, 2021 September 14, 2021

This is the second in a series of blog posts that will highlight how the patient journey has evolved since the onset of COVID-19. This series will take you through the changes that impacted every step of the patient journey and provide strategic recommendations to move forward. In this post, we explore how 24/7 self-scheduling can …

How 24/7 self-scheduling can improve the post-pandemic patient experience Read More »

How COVID-19 changed the patient journey: A call for digital transformation

appointment scheduling, authorizations, automated coverage checks, automation, care management, Collections Optimization, Coverage Discovery, COVID-19, customer experience, data, Data and Analytics, digital scheduling, Digital Transformation, digital trends, Digitalization, Featured, Health Services, Healthcare, online appointment scheduling, online scheduling, Patient Access, patient access survey, patient billing, Patient Engagement, patient estimates, patient experience, patient identities, patient identity, Patient Journey, patient portals, patient records, Pre-Authorization, Price Transparency, scheduling, scheduling software, self-scheduling, self-service solutions, social determinants of health / August 30, 2021 August 30, 2021

COVID-19 changed every aspect of the patient journey – placing unprecedented demands on the healthcare system and accelerating the need for digital transformation industry-wide. Telehealth, touchless engagement, and self-service scheduling became the new normal; however, this created new stress on operations, administration, and finance. While this new normal comes with many challenges, data and digital …

How COVID-19 changed the patient journey: A call for digital transformation Read More »

The State of Patient Access 2.0: 4 opportunities to strengthen the digital experience

appointment scheduling, automated coverage checks, automation, care management, Collections Optimization, COVID-19, customer experience, data, Data and Analytics, digital front door, digital scheduling, digital trends, Digitalization, Featured, Health Services, Healthcare, Healthcare Marketing, Identity Management, online appointment scheduling, online scheduling, Patient Access, patient access survey, patient billing, Patient Engagement, patient experience, patient identities, patient identity, patient portals, patient records, Pre-Authorization, Price Transparency, scheduling, scheduling software, self-scheduling, self-service solutions, social determinants of health, state of patient access / August 23, 2021 August 23, 2021

“93% of providers say creating a better patient experience remains a top priority, up 3% from last year.” – Experian Health’s State of Patient Access, June 2021 Download now In November 2020, we surveyed patients and providers for their sentiments on how patient access changed because of the pandemic. During this time, patients welcomed the …

The State of Patient Access 2.0: 4 opportunities to strengthen the digital experience Read More »

Boost vaccination rates with frictionless self-scheduling

appointment scheduling, automation, COVID-19, data, Data and Analytics, digital front door, digital scheduling, Featured, Health Services, Healthcare, online appointment scheduling, online scheduling, Patient Access, Patient Engagement, patient experience, scheduling, scheduling software, self-scheduling, self-service solutions, social determinants of health, user experience, user interface, vaccinations, Vaccine, vaccine hesitancy, vaccine management, vaccine scheduling / August 4, 2021 August 4, 2021

It’s time to accelerate the pace of COVID-19 vaccinations. Healthcare experts are increasingly concerned about the rapid spread of the highly contagious delta variant, which now makes up over 83% of COVID-19 cases. This variant is estimated to be 60% more transmissible than previous strains, and while vaccination doesn’t eliminate the risk, it does reduce …

Boost vaccination rates with frictionless self-scheduling Read More »

Boost vaccination rates with frictionless self-scheduling

As the country strives to ramp up the pace of COVID-19 vaccinations, providers need to take new approaches to drive registration volume. Healthcare experts are increasingly concerned about the rapid spread of the highly contagious delta variant, which now makes up over 83% of COVID-19 cases. This variant is estimated to be 60% more transmissible …

Boost vaccination rates with frictionless self-scheduling Read More »

How to close gaps in care with automated patient outreach

automated outreach, Care Coordination, care management, digital scheduling, Featured, IVR, Patient Access, Patient Engagement, patient schedule / December 15, 2020 December 15, 2020

Scheduling an appointment shouldn’t be complicated. Yet too often, patients are left to figure out their next move alone, with just a single phone number to call. Frustrated and confused, patients may drop out of the scheduling process entirely or miss the appointments they’ve already booked. Missed appointments can lead to critical gaps in care, …

How to close gaps in care with automated patient outreach Read More »