Category: Consumer Engagement

  • White paper: How to engage Medicaid members for more equitable outcomes

    When the COVID-19 public health emergency expires, nearly 80 million Medicaid members will have their eligibility redetermined. This redetermination will disproportionately impact members of under-resourced communities, which comprise the majority of Medicaid members. However, many Medicaid members are unaware of this risk of coverage loss due to low engagement with their plan. This is just […]

  • 3 areas of investment for payers to improve health equity in 2022

    As the Centers for Medicare & Medicaid Services (CMS) prioritizes health equity in Star Ratings and the Office of the National Coordinator for Health Information Technology (ONC) advocates for “health equity by design,” health plans are reevaluating how they can simplify the care journey and expand access to care to make meaningful progress toward eliminating […]

  • ACAP Webinar: Meet your members where they are and move them to act

    Multi-channel engagement is a vital part of driving the modern healthcare consumer to act. Whether they’re shopping for a new car or a new health plan, consumers expect experiences to be easy, intuitive, and engaging. Unfortunately, this consumer-centric approach too often isn’t the norm in healthcare.

  • Harnessing Electronic Health Data in the Palm of Your Hand: New Survey Data Shows Increasing Availability of Patient-Facing APIs and Early Uptake by Patients

    More and more individuals are using digital data to make informed decisions about their health. Whether it be health information collected by wearable devices or lab test results in a patient portal, individuals can now access, share, and use electronic health data to manage their health needs. The COVID-19 pandemic has underscored the importance of […]

  • Preparing for Medicaid renewals in 2022

    Medicaid enrollment has grown considerably since the onset of the COVID-19 pandemic. As of May 2021, total Medicaid and CHIP enrollment was at 82.8 million, up by 11.5 million since February 2020. This safety net has been critical to the health and well-being of millions of people, such as those who experienced job loss, and […]

  • Podcast: Welcoming, onboarding, and retaining members in the new year

    A new year will soon be upon us, bringing a flurry of health plan activities with it. This includes new member welcome and onboarding, transition of care support, primary care provider (PCP) assignment, and generally making a good first impression to help ensure member satisfaction and retention. In a new podcast, Anne Davis, Cotiviti director […]

  • Staving off the “twindemic” by boosting flu immunization rates

    As policymakers and other healthcare stakeholders focus on COVID-19 vaccinations, it can be easy to forget the importance of other life-saving immunizations. Polio, measles, and flu vaccines represent just three of the necessary shots needed to protect our society—and yet childhood vaccination rates have declined in the United States throughout the pandemic.

  • 4 best practices to prevent rapid disenrollment for Medicare Advantage plans

    With the 2022 Annual Election Period (AEP) for Medicare Advantage (MA) plans beginning next month, MA plans are in the final stages of preparing to enroll new members as well as retain returning members to the plan. Soon, the Annual Notice of Change (ANOC) will be in members’ mailboxes, informing them of changes in cost, […]

  • Accelerating API and App Connectivity: Consumer Perspectives

    With the publication of the ONC Cures Act Final Rule, health IT developers, healthcare providers, and app developers now have formal direction regarding the content and transaction standards required for consumers to access their health information using standards-based application programming interfaces (APIs) and healthcare apps.  Building on this work, we’ve launched a new project to […]