‘I Learned How to Pivot on a Dime’: Home Care Owners Share Lessons from 2020

Home care franchise systems have had their COVID-19 journeys documented well. Over the last nine months, they’ve seen their referrals fluctuate and their personal protective equipment (PPE) supplies run dry. Many have had to overhaul their virtual care strategies and infection control protocols while also finding innovative ways to recruit new workers. The journeys of …

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