Category: call center scheduling

Success at a glance: call center scheduling

call center, call center scheduling, Featured, online scheduling, Patient Access, Patient Engagement, patient schedule / November 10, 2020 November 10, 2020

The manual process for fielding scheduling calls isn’t an easy one. Calls can take up to 20 minutes, and call center agents may have to comb through binders or spreadsheets of provider calendars and scheduling rules to book a single appointment. As a result, call center staff may only be able to place a handful …

Success at a glance: call center scheduling Read More »

How health plans can close more gaps in care with digital scheduling

automated outreach, call center scheduling, care coordinat, care management, Data and Analytics, Featured, HEDIS, Member Scheduling, Patient Access, Patient Engagement, STAR ratings / September 24, 2020 September 24, 2020

Four in ten Americans live with multiple chronic conditions. For these individuals, life is punctuated with physician appointments, visits to the pharmacy and referrals to different specialists. Their care should be coordinated with orchestral precision, but the reality is somewhat less harmonious. Snail-paced scheduling systems, poor communication and mismatched patient records can lead to a …

How health plans can close more gaps in care with digital scheduling Read More »

Fast track the path to closing gaps in care

automated outreach, call center scheduling, care management, Featured, online appointment scheduling, Patient Access, Patient Engagement / August 26, 2020 August 26, 2020

The rates for closing gaps in care are some of the most widely used, quantitative metrics to measure quality, allocate incentives, and control costs. Unfortunately, health plans face numerous obstacles closing gaps in care, from social determinants of health to inconsistent coordination of care, and don’t always have a care gap closure program in place. …

Fast track the path to closing gaps in care Read More »

5 Ways to Make Patient Scheduling Easy Through Your Call Center

call center scheduling, Featured, online patient scheduling, Patient Access, Patient Engagement / June 18, 2020 June 18, 2020

Consumers today expect fast and convenient access to almost everything, healthcare included. While still only offered by a fraction of healthcare providers out there, online scheduling is catching on throughout the market – especially as more providers turn to telehealth solutions during COVID-19. Still, despite the uptick in online self-scheduling, there are patients who prefer …

5 Ways to Make Patient Scheduling Easy Through Your Call Center Read More »