NeuroFlow Secures $20M for Tech-Enabled Behavioral Health Integration Platform

NeuroFlow Secures $20M for Tech-Enabled Behavioral Health Integration Platform

What You Should Know:

– NeuroFlow raises $20M to expand its technology-enabled behavioral
health integration platform, led by Magellan Health.

– NeuroFlow’s suite of HIPAA-compliant, cloud-based tools
simplify remote patient monitoring, enable risk stratification, and facilitate
collaborative care. With NeuroFlow, health care organizations can finally
bridge the gap between mental and physical health in order to improve outcomes
and reduce the cost of care.

NeuroFlow, a Philadelphia-based digital health startup supporting technology-enabled behavioral health integration (tBHI), announces today the initial closing of a $20M Series B financing round led by Magellan Health, in addition to a syndicate including previous investors. Magellan is a leader in managing the fastest growing, most complex areas of health, including behavioral health, complete pharmacy benefits and other specialty areas of healthcare. 

NeuroFlow for Digital Behavioral Health Integration

NeuroFlow works with leading health plans, provider systems,
as well as the U.S. military and government to enhance virtual health programs
by delivering a comprehensive approach to whole-person care through digital
behavioral health integration – an evidence-based model to identify and treat
consumers with depression, anxiety and other behavioral health conditions
across all care settings.

Key features of the behavioral health platform include:

– Interoperability: Seamless EHR and system integrations minimize administrative burden and optimize current IT investments.

– Measurement-based Care & Clinical Decision Support: NeuroFlow enables MBC at scale, keeps the patient in the center of care, and continuously monitors for a consistent connection to critical data and clinical decision support.

– Performance Management & Reporting: Recognize
the impact of your BHI program, monitoring the impact of clinical interventions
on quality and cost of care while recognizing outliers requiring program

– Consumer Engagement & Self-Care: personalized
experience that encourages, rewards and recognizes continuous engagement and

Maximize Efficiency, Revenue and Reimbursements

By integrating behavioral health into the primary care setting, increasing screening and self-care plans – NeuroFlow’s BHI solution can reduce ED utilization by 23% and inpatient visits by 10%. 80% of NeuroFlow users self-reported a reduction in depression or anxiety symptoms and 62% of users with severe depression score improve to moderate or better.

Telehealth Adoption Underscores Need for Behavioral

With record growth in telehealth adoption and historic spikes in depression and anxiety due to the ongoing pandemic, workflow augmentation solutions and the delivery of effective behavioral health care have been identified as top priorities in the industry. NeuroFlow’s technology increases access to personalized, collaborative care while empowering primary care providers, care managers, and other specialists to most effectively support patient populations by accounting for and addressing behavioral health. 

“Behavioral health is not independent of our overall health — it affects our physical health and vice versa, yet most underlying behavioral health conditions go unidentified or are ineffectively treated. Most healthcare providers are overburdened, so introducing the concept to account for a person’s mental health in addition to their primary specialty can be overwhelming and lead to inconsistent and inadequate treatment,” said NeuroFlow CEO Chris Molaro. “Technology, when used strategically, can enhance and augment providers, making the concept of holistic and value-based care feasible at scale and easy to implement.”

Strategic Partnership with Magellan

Magellan Health’s network of more than 118,000 credentialed
providers and health professionals are now poised to join NeuroFlow customers
across the country by leveraging the best-in-class integrated data and
analytics platform to meet the rising demand for enhanced mental health
services and support. By partnering with and investing in NeuroFlow, Magellan
has the opportunity to drive further adoption of NeuroFlow’s behavioral health
integration tools and drive collaborative care initiatives with its customers
as well as its vast network of credentialed providers and health professionals
across the country.

Expansion Plans

NeuroFlow will use the Series B proceeds to scale its
operations and support its growth in data analytics, artificial intelligence,
and direct health record integrations. NeuroFlow’s contracted user base has
grown 10x to over 330,000 in support of almost 200 commercial health systems,
payers, accountable care organizations, independent medical groups, and federal
agencies to provide technology-enabled care solutions.

Behavioral Health Services Fueled Telehealth Adoption During Pandemic, Study Finds

Behavioral Health Services Fueled Telehealth Adoption During Pandemic, Study Finds

What You Should Know:

– Telehealth adoption for behavioral health services
jumped sharply during the first months of the COVID-19 pandemic shutdown,
according to a new RAND Corporation study.

Telehealth adoption increased sharply during the first
months of the COVID-19 pandemic shutdown, with the approach being used more
often for behavioral health services than for
medical care, according to a new RAND Corporation study. Prior to the pandemic, patients
frequently were reluctant to use telehealth because it often meant seeing a provider
other than their own physician. According to researchers, sustaining the
ability to see one’s own doctor through telehealth may be critical to making
telehealth a permanent part of routine healthcare.

The study conducted between mid-March and
early May 2020 reveals telehealth was used by more than 40% of patients with a
chronic physical health condition and by more
than 50% of those with a behavioral health condition,
according to findings published in the Journal of General Internal Medicine. Overall,
almost half of the people who were undergoing treatment when the pandemic
shutdown began reported using some form of telemedicine.

Key Findings

RAND researchers examined
the increase in telehealth by surveying 2,052 adults who are a part of the RAND
American Life Panel, a nationally representative internet panel. The
questions about use of telehealth were part of a larger survey about life
during the pandemic that was fielded between May 1 and May 6.

Researchers found that the use of telehealth
for behavioral health conditions was lower
among women and among people over the age of 60. Use of telehealth also was
lower among Non-Hispanic Whites relative to Non-Hispanic Blacks and was lower
among those with less than a high school education relative to those with a
college degree.

When the pandemic began, nearly 40% of the Americans
surveyed were being treated for a chronic physical health condition, while 15%
were being treated for a behavioral health condition. Since the pandemic
started, 16% had considered seeking care for a new or recurrent condition.

The study found that among patients who were receiving
care when the pandemic began,  11% had
used telehealth that included video conferencing from the middle of March to
early May, a period of less than two months. In contrast, a survey conducted
with the same panel in 2019 found that fewer than 4% had ever used video
conferencing with a doctor.

Among people who used telehealth services, researchers
found that the use of video telehealth was less common for physical health care
(14% of patients) than for behavioral health care (30% of patients).

Lack of insurance was associated with lower telehealth
use for new conditions, while use of telehealth was more common in the
Northeast than other parts of the nation.

“While the increased use of telehealth was widespread, some groups of Americans reported using the services less often than others,” said Dr. Shira H. Fischer, the study’s lead author and a physician researcher at RAND, a nonprofit research organization. “If telehealth use is going to remain high, we need to ensure equity of access, particularly for behavioral health care where education, age and gender were all associated with levels of use.”

“There is a wide expectation that telehealth will continue after the pandemic ends. Lessons from the use of telehealth during this period should inform policy for the post-COVID-19 era,” Fischer said.

6 Mental Health & Teletherapy Predictions & Trends to Watch in 2021

The executive team at AbleTo, a technology-enabled provider of behavioral healthcare shares six mental health and teletherapy predictions and trends to watch in 2021.

Trip Hofer, CEO at AbleTo

6 Mental Health & Teletherapy Predictions & Trends to Watch in 2021

1. Measurement and Outcomes

“The healthcare industry has made progress toward increasing access to mental health care and defining what quality care looks like. Now in 2021, the industry needs to focus on how we measure that quality. With mental health becoming an incredibly hot market and so much funding pouring in for new entrants, many leaders are concerned with the lack of rigorous, evidence-based standards for measuring patient outcomes. I share that concern, and want to stress the importance of sound methodologies for demonstrating outcomes.”

2. Market Trends

“The consolidation we saw in mental health during 2020 will continue into next year but I think we’ll see new trends appear too. There’s such a proliferation of investment dollars in the market that we can expect to see some organizations come and go if they don’t produce the expected returns. With so much money flowing into the mental health space, organizations that don’t show evidence-based rigor and good quality clinical care will fade, while those providing sound mental health care will succeed.”

“Provider networks will increase in importance given the shortage of trained behavioral health clinicians. Demand is increasing among patients who need more than an app to address their needs—they need the human connection. With a limited pool of providers, companies will have to compete to attract providers to their network. At AbleTo, we do this by setting ourselves apart on the basis of quality standards of care. That’s very appealing to highly skilled therapists seeking to join a network.”

“In 2021, the industry will need to address the regulatory environment around licensing behavioral health practitioners, as well as the use of remote care. When CMS relaxed cross-state regulations during the pandemic, this made navigating the regulatory framework even more complicated, since the varying licensing rules remain at the state level. We need permanent improvements to regulations so licensed therapists can more easily practice across state lines and meet the growing needs of remote patient populations.”

6 Mental Health & Teletherapy Predictions & Trends to Watch in 2021

Reena Pande, Chief Medical Officer at AbleTo

3. Solution Complexity

“We’ve seen such a promising shift towards focusing on behavioral healthcare. But the wealth of point solutions now available to address behavioral health needs has created an exceptionally confusing environment for payers and employers with some even telling us they have “point solution fatigue.” The fact is that there is no one right point solution. Mental health is not one condition requiring one solution; it encompasses a heterogeneous group of complex conditions that require different interventions. What the industry needs to focus on in 2021 is putting together a solution set that can address the complexity and nuances of mental health. The market needs to be more mindful of this over the course of the next year and avoid trying to oversimplify mental health.”

4. Access and Utilization

“Our payer partners saw a surge in utilization of telehealth broadly at the outset of the pandemic; but while utilization for physical health has lessened, telehealth use for mental health has continued. Given the acceptance of technology as an effective way to deliver mental health care, we expect it to continue into 2021.

This predicted increase in utilization will of course differ by socioeconomic status. Telehealth, like COVID, has laid bare underlying inequities that have long existed in the healthcare system. In 2021, we will see a larger focus on ensuring quality mental health care reaches all populations in need, with greater emphasis on access and cost-effectiveness.”

Naomi Pollock, Senior Director, Clinical
Program Development at AbleTo

5. Relationships

“While technology is driving so much positive change in healthcare and in mental health, we need to remember the value of the human connection. Clinical interventions depend on real people delivering care, and the voices of both patients and providers need to guide our approach to care delivery, including through technology like telehealth or virtual therapy. The relationships that providers and patients create with one another are the key driver of care, and technology should complement that human connection, not replace it.”

6. Clinician Challenges

“We [The industry] need to help our therapists measure the impact of the care they deliver to ensure they’re offering the right interventions to the right participants. This means educating providers around how to measure care outcomes, how to define measurement-based care, and what it looks like both on an individual level and a population level. At AbleTo, we’ve solved that missing piece to support the providers in our network. We need to focus on making this standard across the industry.”

“Our clinicians are facing unprecedented challenges during this pandemic. For months, they’ve been supporting patients struggling with the impacts of COVID while they are living through it themselves—working from home, seeing patients virtually, juggling their own personal and family lives. We need to support our care deliverers amidst this wave of mental health challenges they’re facing, similar to how we support frontline workers and medical practitioners.”

Ginger Lands $50M to Expand On-Demand Mental Health Support Platform

Ginger Lands $50M to Expand On-Demand Mental Health Support Platform

What You Should Know:

– Ginger announces $50 Million in Series D funding to expand
access to its on-demand mental healthcare system led by Advance Venture
Partners and Bessemer Venture Partners; joined by Cigna Ventures and existing

– Company has more than tripled revenue over the past year, now brings access to on-demand mental healthcare to millions around the world through 200+ employer clients and leading health plans.

Ginger, a San Francisco, CA-based provider of on-demand
mental healthcare, today announced a $50 million Series D funding round led by
Advance Venture Partners and Bessemer Venture Partners. Additional participants
include Cigna Ventures and existing investors such as Jeff Weiner, Executive
Chairman of LinkedIn, and Kaiser Permanente Ventures. This latest round of
investment brings the company’s total funding to over $120 million. 

On-Demand Mental Health Support

Founded in 2011, Ginger’s on-demand mental healthcare system
brings together behavioral health coaches, therapists, and psychiatrists, who
work as a team to deliver personalized care, right through your smartphone. The
Ginger app provides members with access to the support they need within
seconds, 24/7, 365 days a year. Millions of people have access to Ginger
through leading employers, health plans, and its network of partners.

By delivering evidence-based behavioral health coaching,
therapy and psychiatry right from a smartphone, Ginger is the only end-to-end
telemental health provider designed to meet this skyrocketing demand at a
fraction of the cost of traditional care.

Key benefits of Ginger’s on-demand mental health platform

On-demand, anywhere: On average, members in 30
countries around the world can text with a Ginger behavioral health coach
within 44 seconds, 24/7, 365 days per year; first available video appointments
with a therapist or psychiatrist are available on average within 10.5

Measurement-based: The company’s proprietary
collaborative care model has been proven to be more than twice as effective as
standard therapeutic interventions; 70 percent of people using Ginger
experience an improvement in their depression symptoms within 10-14

Loved by members: Ginger members give an average
rating of 4.7 out of 5 stars after each session.  

COVID-19 Underscores Record Demand for Mental Health

This announcement comes at a time when the world’s mental
health crisis has reached an all-time high following the onset of the COVID-19
pandemic. According to Ginger’s 2020
Workforce Attitudes Toward Mental Health Report
, nearly 70 percent of U.S.
workers believe this is the most stressful period of their careers, including
major events like the September 11 terror attacks, the 2008 Great Recession and
others. Ginger has observed record-high demand for mental health support;
during July 2020, weekly utilization rates were 125% higher for coaching and
265% higher for therapy and psychiatry when compared to pre-COVID-19 averages.

Recent Traction/Milestones

Millions of people have access to Ginger through the
company’s partnerships with innovative employers, health plans, and strategic
partners. Today, over 200 companies ranging from startups to Fortune 100s,
including Delta Air Lines, Sanofi, Chegg, Domino’s, SurveyMonkey, and Sephora,
partner with Ginger to cost-efficiently provide employees with high-quality
mental healthcare. Ginger members can also access virtual therapy and
psychiatry sessions as an in-network benefit through the company’s
relationships with leading regional and national health plans, including Optum
Behavioral Health, Anthem California, and Aetna Resources for Living.  

The company recently announced the formation of the Ginger Advisory Board, bringing together world-renowned experts from MIT, Massachusetts General Hospital, and the University of Washington to advance mental health research and innovation. 

“Our mental healthcare system has long been inadequate. But in the midst of a worldwide pandemic and a tumultuous sociopolitical climate, we’re facing uncharted territory,” said Russell Glass, CEO, Ginger, “People are demanding better care, and the largest payers of healthcare are recognizing the need to respond. Ginger is uniquely able to reverse the course of this crisis at scale. With this investment, we can accelerate our work to deliver incredible mental healthcare at a fraction of the cost to the hundreds of millions of people around the world who deserve it.”